office mac 2008

[fisherman]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

Installed Office mac 2008 home&student edition. It says installation was successful but none of the programs will open. I thought the 12.0.1 update might cure this but it won't update because it says it can't find the program on the volume I just installed it on. I've removed the program and reinstalled it 3 times and it hasn't solved the problem.

 

[CyberTaz]

If it's a recent acquisition it may be one that shipped @ version 12.1.0, so
the 12.0.1 update would not be usable. However, you do need the 12.1.5
update which you can download from here:

http://www.microsoft.com/mac/downlo...d=AB31A564-43D2-45BD-98BF-19E9CA477B62#viewer

Repair Disk Permissions using Apple's Disk Utility after installing & after
applying any updates.

If you continue to have a problem please post back with details - But for
the sake of all you consider holy quit removing/installing. That's a Windows
approach which is *rarely* necessary on a Mac & is virtually *never* the
first step to correcting anything

 

[fisherman]

If it's a recent acquisition it may be one that shipped @ version 12.1.0, so

the 12.0.1 update would not be usable. However, you do need the 12.1.5
update which you can download from here:

<http://www.microsoft.com/mac/downlo...d=AB31A564-43D2-45BD-98BF-19E9CA477B62#viewer>

Repair Disk Permissions using Apple's Disk Utility after installing & after
applying any updates.

If you continue to have a problem please post back with details - But for
the sake of all you consider holy quit removing/installing. That's a Windows
approach which is *rarely* necessary on a Mac & is virtually *never* the
first step to correcting anything

--
HTH |:>)
Bob Jones
Office:Mac MVP

wrote in message

I used your suggestion and repaired disk permissions. No change. Here are some details.
I'm running Tiger 10.4.11. My system meets or exceeds any system requirements stated in the officemac install guide. When I install everything runs as advertised and I get a successfully installed notice at the end. When I try to open Word, Excel, Powerpoint etc. nothing will respond. Also, my file info tells me my version of Officemac was created May 18, 2008. I don't know what version that would be. My biggest concern right now is just getting the programs to run. I can update anytime. Thank you for your response.

 

[Diane Ross]

I'm running Tiger 10.4.11. My system meets or exceeds any system requirements
stated in the officemac install guide. When I install everything runs as
advertised and I get a successfully installed notice at the end. When I try to
open Word, Excel, Powerpoint etc. nothing will respond. Also, my file info
tells me my version of Officemac was created May 18, 2008. I don't know what
version that would be. My biggest concern right now is just getting the
programs to run. I can update anytime. Thank you for your response.

Open the Microsoft Office 2008 folder in Applications. Navigate to this file
in the Office subfolder:

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponen
Tplugin

What version is showing?

Are you trying to download directly from Mactopia downloads?

I thought the 12.0.1 update might cure this but it won't update because it
says it can't find the program on the volume I just installed it on.

The 12.0.1 update has been rolled into the 12.1.0 SP1 updater. You shouldn't
even try to download this updater.

I've removed the program and reinstalled it 3 times and it hasn't solved the
problem.

How did you remove? Drag to trash or use "Remove Office"?

Did you install with all other applications quit? Did you restart between
each update? Have you run the Apple combo updater lately?

Dos and Don'ts for a good install

<http://tinyurl.com/6cmyyc>

Check List to troubleshoot your install

<http://www.entourage.mvps.org/troubleshoot/install_08.html#checklist>

 

[fisherman]

I'm running Tiger 10.4.11. My system meets or exceeds any system requirements
stated in the officemac install guide. When I install everything runs as
advertised and I get a successfully installed notice at the end. When I try to
open Word, Excel, Powerpoint etc. nothing will respond. Also, my file info
tells me my version of Officemac was created May 18, 2008. I don't know what
version that would be. My biggest concern right now is just getting the
programs to run. I can update anytime. Thank you for your response.

Open the Microsoft Office 2008 folder in Applications. Navigate to this file
in the Office subfolder:

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponen
Tplugin

What version is showing?

Are you trying to download directly from Mactopia downloads?

I thought the 12.0.1 update might cure this but it won't update because it
says it can't find the program on the volume I just installed it on.

The 12.0.1 update has been rolled into the 12.1.0 SP1 updater. You shouldn't
even try to download this updater.

I've removed the program and reinstalled it 3 times and it hasn't solved the
problem.

How did you remove? Drag to trash or use "Remove Office"?

Did you install with all other applications quit? Did you restart between
each update? Have you run the Apple combo updater lately?

Dos and Don'ts for a good install



Check List to troubleshoot your install



--
Diane




I finally got the update to install with no problems. But I still can't open Word, excel, powerpoint etc. Before reinstalling I've dragged the office folder to the trash and also used the "remove office" methods. After reinstalling I get the "program installed successfully" but still won't open.[/QUOTE]

 

[Diane Ross]

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.

Let me know if the applications launch in the new User. If not then there
are issues with your base OS files and/or your Office install.

 

[fisherman]

I'm running Tiger 10.4.11. My system meets or exceeds any system requirements
stated in the officemac install guide. When I install everything runs as
advertised and I get a successfully installed notice at the end. When I try to
open Word, Excel, Powerpoint etc. nothing will respond. Also, my file info
tells me my version of Officemac was created May 18, 2008. I don't know what
version that would be. My biggest concern right now is just getting the
programs to run. I can update anytime. Thank you for your response.

Open the Microsoft Office 2008 folder in Applications. Navigate to this file
in the Office subfolder:

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponen
Tplugin

What version is showing?

Are you trying to download directly from Mactopia downloads?

I thought the 12.0.1 update might cure this but it won't update because it
says it can't find the program on the volume I just installed it on.

The 12.0.1 update has been rolled into the 12.1.0 SP1 updater. You shouldn't
even try to download this updater.

I've removed the program and reinstalled it 3 times and it hasn't solved the
problem.

How did you remove? Drag to trash or use "Remove Office"?

Did you install with all other applications quit? Did you restart between
each update? Have you run the Apple combo updater lately?

Dos and Don'ts for a good install



Check List to troubleshoot your install



--
Diane



Created a new user. This allowed the programs to open but as soon as I started to work in any of them they would immediately quit. Whats the next step to keep them from quitting?[/QUOTE][/QUOTE]

 

[Diane Ross]

Created a new user. This allowed the programs to open but as soon as I started
to work in any of them they would immediately quit. Whats the next step to
keep them from quitting?

We need to next check out your base OS install files and your Office
install.

1) let's start with the quickest possible fix. Download the Apple combo
updater and run it. Doing so overwrites potentially problem-causing files.
Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

2) If you still have problems after applying the combo updater then follow
these steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.1.5)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.5
* Restart

Note: the AutoUpdater was replaced in the first updater so that should
already be updated. If you used "Remove Office" you would need to download
and install the Microsoft Auto Updater (MAU) for a complete re-install.

Check to be sure the MAU is version 2.2.0.

/Library/Application Support/Microsoft/MAU2.0

3) If you still have problems, you'll need to do an "Archive & Install" of
your system files.

If it fails there, do an "Archive and Install" of the OS. "Archive and
Install" moves existing system files to a folder named Previous System and
then installs Mac OS X again.

Just be sure to check Preserve Users and Network Settings when you select
Archive & Install.

Mac OS X: About the Archive and Install feature

<http://docs.info.apple.com/article.html?artnum=107120>

General advice on performing an Archive and Install

<http://www.thexlab.com/faqs/archiveinstall.html>