Office professional plus 2007 encountered an error during setup

[Chris Thomas]

Hello there. I had been running Office 2003 Pro and Project 2002 on my
Citrix Presentation Server (4.0) with Windows 2003 Server SP2 and Terminal
Services. The other night, I was planning to upgrade to Office 2007 and
Project 2007. I first put the server into install mode, went to the
add/remove programs and went through the process to install Office. I
browsed to the network share where I had the CD copied, put in my reg key,
chose the installation options I wanted and began the install. About 20-30%
of the way into it, the install just stopped and I was given this message:

"Microsoft Office professional plus 2007 encountered an error during setup"

That was it. There was no additional information about what the heck the
error was and when I looked through the system/application logs, there was
not so much of a mention of the problem. Like any good IT dude, I thought a
nice reboot would be helpful. I restarted the server and started the install
again. Around the same point, I was given the same error. Next, I decided
to try installing Office from CD instead of over the network. This gave me
the same exact result. After another reboot, I thought I would just try
updating Project. This went perfectly. I did a little looking around online
and found an article that sort of described my issue. It recommended that I
first uninstall old Office and then try installing new Office.
Unfortunately, this gave me the same error. It was getting late at this
point, so I figured I'd just cut my losses, reinstall Office 2003 and head
home. Of course, that did not go so well, but that’s a different story.

So now, I have Office 2003 and Project 2007 installed and functioning on
this server. I really have no idea what to try next to get Office 07
installed on my Citrix server. I do have the install log, but it mostly
looked geek to me. If I can figure out a way to post it, I will.

I appreciate any assistance. Thanks in advance.
-Chris

 

[Frank Laurijssens]

To get Office 2007 to work on any TS based system, you need Office 2007
Enterprise, not professional.

 

[Chris Thomas]

Crap. Is this new with 2007? I have Office 2003 Pro installed on this
server currently.

Is 07 Enterprise Edition available in a single license?

 

[Chris Thomas]

Also, this article:
http://technet2.microsoft.com/Offic...7c1c-4d78-ac28-693aa4ea58d81033.mspx?mfr=true
says that "You can run the 2007 Office release on a Terminal Services-enabled
computer only if your version of the 2007 Office release uses a volume
license product key and does not require activation. If you install a retail
version, pre-installed version (PIPC), or original equipment manufacturer
(OEM) version of the 2007 Office release on a Terminal Services-enabled
computer, you will see the following error when you try to run a 2007 Office
release program:"
:

The version of O2K7 that I am trying to install does use a volume license
key and does not require activation. We got this update via our Software
Assurance agreement with Microsoft. Also, I do not receive any of those
error messages described in the article. All I get is that extremely useless
message that does not tell me poop. Very frustrating.

 

[Frank Laurijssens]

There's nothing in the setup(long string).log file in your temp folder?

 

[Frank Laurijssens]

Oh, forgot to say (and anyone correct me if I'm wrong)... you must have the
Enterprise version then, AFAIK that's the only version that's customizable
and uses volume license keys.

 

[Chris Thomas]

Yeah, I do have the log but I honestly can't make heads or tails of it. It's
a bit too long to post here too.