Office SP1 Entourage trouble - Out of Memory Error

[Stephen Mallinson]

Hi All,

I have just updated my office 2008 version to the newly released SP1, this
then, I can no longer access my Inbox without getting a error message saying
ŒOut of Memory Error¹. I can access all of my other folders, i.e. Sent
Items, Spam Folder, Drafts etc etc.... This is a major problem for me, as
this is my work e-mail and I have a lot of messages in my Inbox. Has anybody
else seen this ??? I can¹t believe that this update has broken my Inbox !!!

Please help..

Regards

Steve

 

[Stephen Mallinson]

Here is the exact error message when I select the Inbox...

ŒEntourage Cannot open the item due to an error..... Not enough memory.¹

Steve

 

[Diane Ross]

I have just updated my office 2008 version to the newly released SP1, this
then, I can no longer access my Inbox without getting a error message saying
ŒOut of Memory Error¹. I can access all of my other folders, i.e. Sent Items,
Spam Folder, Drafts etc etc.... This is a major problem for me, as this is my
work e-mail and I have a lot of messages in my Inbox. Has anybody else seen
this ??? I can¹t believe that this update has broken my Inbox !!!

Did you restart and Repair Permissions after installing?

Unfortunately, the "not enough memory" error message has been known to occur
when the issue has nothing whatsoever to do with memory. i.e. it's a faulty
description on a generic error that can be triggered by all sorts of things.

<http://www.entourage.mvps.org/error/text.html#not_enough_memory>

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash26>

 

[Stephen Mallinson]

Did you restart and Repair Permissions after installing?

Unfortunately, the "not enough memory" error message has been known to occur
when the issue has nothing whatsoever to do with memory. i.e. it's a faulty
description on a generic error that can be triggered by all sorts of things.

<http://www.entourage.mvps.org/error/text.html#not_enough_memory>

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash26>

Hi Dianne,

In frustration I did a database rebuild of entourage, this took forever, but
in the end, it fixed the issue.... Very strange !!!

Steve

 

[Diane Ross]

In frustration I did a database rebuild of entourage, this took forever, but
in the end, it fixed the issue.... Very strange !!!

Indeed! (said in my very best Teal'c voice)

Glad you got your problem fixed and letting us know what fixed your problem.

 

[William Smith]

Indeed! (said in my very best Teal'c voice)

Geek. ;-)

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[John Kraft]

this happened to me too... what a complete waste of my time. i hope the rebuild works... where should i send the bill for my lost productivity...

completely unacceptable

John

 

[John Kraft]

how do i rebuild the db???

 

[John Kraft]

Cheers, thanks JR. I'll give it a shot tonight as I'm sure it takes hours...

JK

 

[John Kraft]

That link doesn't give instructions for 2008, please help...

 

[John Kraft]

Found the link... rebuilding now... If this is happening to lots of folks, I'd love to see MS actually post the reason why they posted an update that's breaking their customer's application. Makes one very unsure of accepting future updates.

 

[Diane Ross]

this happened to me too... what a complete waste of my time. i hope the
rebuild works... where should i send the bill for my lost productivity...

First, please keep in mind that these newsgroups are peer-to-peer. There
isn't much we can do. The best way is to send feedback to Microsoft .

When working in Office, you can use the ³Send Feedback² option under the
Help menu in all of the Office applications.

 

[Akram Latif]

Thanks everyone for the database re-build tip. It works, but I must say that Entourage 2004 is a bit quirky at times and can be quite disconcerting!

I'm a bit reluctant to accept any future upgrades, if this sort of thing happens without warning....

Cheers.

Akram

 

[Diane Ross]

Thanks everyone for the database re-build tip. It works, but I must say that
Entourage 2004 is a bit quirky at times and can be quite disconcerting!

I'm a bit reluctant to accept any future upgrades, if this sort of thing
happens without warning....

This is a thread about Entourage 2008 SP1, but you are referring to
Entourage 2004. Did you mistype?

FWIW, this is a rare occurrence. You can always safeguard your data when
updating by archive (zip) your Identity and your Office folder. This way if
the upgrade goes south, you can revert to your previous files.

Upgrading an Identity is also rare. In Office 2004 this was done only once
and I don't even remember it happening in Office X.

 

[Jeff Turnbough]

This same thing happened to me also. I just did the latest update and the new version wouldn't allow me to access my inbox. Error message said "Not enough memory", which is not true. I have more than memory! So, it is obviously a glitch with Microsoft's update. Microsoft needs to fix this immediately. How do you respond Microsoft?

 

[Diane Ross]

This same thing happened to me also. I just did the latest update and the new
version wouldn't allow me to access my inbox. Error message said "Not enough
memory", which is not true. I have more than memory! So, it is obviously a
glitch with Microsoft's update. Microsoft needs to fix this immediately. How
do you respond Microsoft?

First, please keep in mind that these newsgroups are peer-to-peer. There
isn't much we can do. The best way is to send feedback to Microsoft .

When working in Office, you can use the ³Send Feedback² option under the
Help menu in all of the Office applications.

Never to a "me too" in a thread. Start your own subject.