Office Update is unable to check for updates

[denise@atari]

I have been getting this exact error message, and I cant uninstall to get a
fresh install of any of my MS products. Anyone with any ideas.

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.

 

[Susan Ramlet]

Hi, denise,

Did you do a system restore? You'll need to re-install the previous
patches, if so:

PRB: Windows System Restore Does Not Monitor Windows Installer Patch (.msp)
Files:
http://support.microsoft.com/default.aspx?scid=kb;en-us;814833

Otherwise, see if the following article helps:

Update process quits unexpectedly after you click "Check for Updates" on the
Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

 

[Glenn]

I have been getting this exact error message, and I cant uninstall to get a
fresh install of any of my MS products. Anyone with any ideas.

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.

There is a attachment here that should help you if you do not get the
attachment post back with a good address & I will send to you directly
Glenn
--
" The road of life can only reveal itself as it is traveled; each turn
in the road reveals a surprise. Man's future is hidden."
























I have copied the relevant posting below - with thanks to Mark who posted
this - it's dated 17 August if anyine wants to find it!

Hope this helps someone out there!


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