Office XP can't find PRO.MSI

B

Bob

I have been attempting to add a feature to Access XP. When I run the
Add/Delete option, it prepares to update Office XP, and then asks for my
disk. I put in the original disk, and then it tells me it can't find
PRO.MSI, and tells me to look for this file.

I haven't been able to find the file anywhere.

Could anybody advise?

Thanks
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
S

Susan Ramlet

Hi, Bob,

With credit to Bob Buckland:

There was more than one product SKU for Office XP Professional.
ProRet.msi is the Retail product, Pro.MSI is the volume license one.
The CD you received should have matched, but some PC suppliers use
images of a hard drive and goof.

One method in a mismatch is to backup your files, uninstall Office XP,
restart the PC and install from the CD you have.

For setup questions on non-OEM MS Office products you can contact
MS directly for assistance through the phone numbers at
http://support.microsoft.com If it's Office that came with a PC
then direct support comes from the PC supplier.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
B

Bob

OK, Thanks Susan, that worked - Turned out Office was installed by the IT
manager, not from the disks that came with the computer.
 
S

Susan Ramlet

Yay! Thanks for posting back.

--
Susan Ramlet
Office MVP
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