ISSUE:
========
From: "=?Utf-8?B?ZHNwaXZhY2s=?=" <
[email protected]>
Subject: Office XP Install
Date: Sun, 17 Oct 2004 20:31:02 -0700
Newsgroups: microsoft.public.office.setup
July of 2003 I bought a laptop, and at the same time separately bought
Office
XP Standard for Students. Shortly after buying the computer I installed
Office and it worked fine at the time. Recently my hard drive broke and I
had
to put in a new one--computer seems to be working fine now.
Trying to re-install Office, however, an error message came up:
"Error 1305. Setup cannot read file C:/Program Files/Microsoft
Office/Office10/WINWORD.EXE..."
I hit Retry a few times but that did not work, and thus can not re-install
Office.
Any help would be greatly appreciated!
Thanks,
Daniel
RESOLUTION:
===============
Error 1304" or "Error 1305" error message when you install Office 2000 or
Office XP
Article ID : 321339
Last Review : September 22, 2004
Revision : 1.1
This article was previously published under Q321339
On this Page
SYMPTOMS
CAUSE
RESOLUTION
SYMPTOMS
When you install Office XP or Office 2000, you may receive one of the
following error messages:
Error 1304. Error writing to the file File name and location. Verify that
you have access to that directory.
-or-
Error 1305. Error Reading from File: File name and Location. Verify that
the file exists and that you can access it.
NOTE: The only item that varies in these error messages is the file name.
This error message can list any of several file names.
CAUSE
You receive one of these error messages when there is a configuration
problem with your CD-ROM drive or a problem with the CD-ROM media itself.
RESOLUTION
To test your CD-ROM drive configuration, reduce the drive caching for your
CD-ROM drive. For additional information about how to reduce CD-ROM drive
caching and about how to test the CD-ROM media for quality, click the
article numbers below to view the articles in the Microsoft Knowledge Base:
140583 How to Configure CD-ROM Caching for Windows 95
184410 How to Use Msinfo32.exe to Optimize CD-ROM Cache Settings
141368 Poor Performance from CD-ROM-Based Program
158904 CD-ROM Benchmark Program May Not Disable Read Ahead or Caching
321641 How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD
Discs
218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues
LINKS:
=======
http://support.microsoft.com/default.aspx?scid=kb;en-us;321339
HTH
(e-mail address removed)
This posting is provided "AS IS" with no warranties, and confers no rights.
