Opening outlook '02, the opening screen hangs for 20 secs. Help!

B

billku

When I open Outlook 2002, the welcome screen stays on the screen for about
20-30 seconds. Why is it doing that and is there anything I can do to get me
quicker access to the program? Thanks in advance!
 
M

Milly Staples [MVP - Outlook]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, billku asked:

| When I open Outlook 2002, the welcome screen stays on the screen for
| about 20-30 seconds. Why is it doing that and is there anything I
| can do to get me quicker access to the program? Thanks in advance!
 
B

billku

I did a search of my entire c drive -- no "outcmd.dat" file seems to be
present. Where would it normally be? Thanks so much for your help!
 
M

Milly Staples [MVP - Outlook]

SEarch hidden files in Windows search.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, billku asked:

| I did a search of my entire c drive -- no "outcmd.dat" file seems to
| be present. Where would it normally be? Thanks so much for your
| help!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Close Outlook. Find and rename outcmd.dat to .old. (If using
|| Windows 2000 or XP, you will need to enable searching hidden and
|| system folders.)
||
|| Once you have done so, reopen Outlook and it should open fine. You
|| will need to rebuild any custom toolbars or customizations as the
|| file outcmd.dat controls how the toolbars display. When it becomes
|| corrupted, it will cause Outlook to hang because it cannot create
|| the toolbars that you expect.
||
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, billku asked:
||
||| When I open Outlook 2002, the welcome screen stays on the screen for
||| about 20-30 seconds. Why is it doing that and is there anything I
||| can do to get me quicker access to the program? Thanks in advance!
 
B

billku

Checked "search hidden files," still couldn't find it. Case sensitive is
also unchecked, so that's not the problem. What do you think is going on, it
has to be there, right?
 

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