J
JB
Hello,
I posted this earlier in the week and I didn't get a response that applied
to my situation exactly. I've rewritten it as below.
We are having a problem with IE6 and Outlook 2003. Our helpdesk is opening
a form letter on our intranet (.doc). This opens in their IE. They make the
changes to the letter and then click "Send Page by Email". This opens a new
email message in Outlook and instead of attaching the doc as an attachment it
trys to convert it to HTML and inserts the content as garbled (unreadable)
text in the body of the message.
Is there a suggestion on how to perform this process properly or resolve our
issue?
I think this techdoc applies even though OE is only mentioned -
http://support.microsoft.com/kb/q257227/
In a previous response Diane Poremsky responded with advice on changing from
the HTML formatting.
So I changed the format my Outlook client composes email in from HTML to both
plain text and rich text and it does "attach" a file now but, it still seems
to want to attach what has been opened as a Word 2003 document as an HTML
file and it definately still messes up the content of the attachment
(probably because its coverting to HTML still??).
How can a Word doc opened in IE be sent as a "Page by Email" via Outlook
and Outlook attach it properly as a .doc? All our clients are configured by
default to compose in HTML by the way.
Thanks,
Brandon
I posted this earlier in the week and I didn't get a response that applied
to my situation exactly. I've rewritten it as below.
We are having a problem with IE6 and Outlook 2003. Our helpdesk is opening
a form letter on our intranet (.doc). This opens in their IE. They make the
changes to the letter and then click "Send Page by Email". This opens a new
email message in Outlook and instead of attaching the doc as an attachment it
trys to convert it to HTML and inserts the content as garbled (unreadable)
text in the body of the message.
Is there a suggestion on how to perform this process properly or resolve our
issue?
I think this techdoc applies even though OE is only mentioned -
http://support.microsoft.com/kb/q257227/
In a previous response Diane Poremsky responded with advice on changing from
the HTML formatting.
So I changed the format my Outlook client composes email in from HTML to both
plain text and rich text and it does "attach" a file now but, it still seems
to want to attach what has been opened as a Word 2003 document as an HTML
file and it definately still messes up the content of the attachment
(probably because its coverting to HTML still??).
How can a Word doc opened in IE be sent as a "Page by Email" via Outlook
and Outlook attach it properly as a .doc? All our clients are configured by
default to compose in HTML by the way.
Thanks,
Brandon