Outlook 2007 Profile Selection Issue

[STP Images]

I have never had a problem with Outlook 2007 on my HP laptop since I started
using it in January 2008 - until last week. Now, when I start my computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I am
currently having.

What occurs is that when the "Select Outlook Profile" window opens during
startup, the profile that is visible in the pulldown box is the profile that
opens when Outlook is opened. Even if I "X" out of the "Select Outlook
Profile" window or if I click "cancel" in the "Select Outlook Profile",
Outlook opens to the profile listed in the pull down menu box. When I close
Outlook and restart it to be able to select the other profile, Outlook always
opens the same profile without prompting for a profile to be selected.

I have gone to the Control Panel and selected "Mail" and then clicked on
"Prompt for a profile to be used" and then clicked "apply". However, it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to literally
SHUT the PC down and when the "Select Outlook Profile" window appears on
startup, I then select the other profile. When this is done, I can then see
the other profile, but once again, if I want to switch profiles, I must shut
down the PC and restart it. It is ridiculous to have to restart the computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1 has been
installed for Office 2007. What in the heck is going on here?

 

[DL]

Sound like Outlook has been added to the startup folder

 

[STP Images]

Thanks for the suggestion, DL. How does one go about changing that so it is
NOT in the startup folder?

 

[STP Images]

OK - I just did a search and found out the procedure. However, when I
checked the startup folder, there is nothing there for Outlook, Outlook
profiles or any other email related item.

 

[Brian Tillman [MVP - Outlook]]

I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I
have
attempted to open Outlook.

DO you have a PDA cradled?

 

[Diane Poremsky [MVP]]

You have something starting up when the computer boots that is configured to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[STP Images]

I do not cradle a PDA. I use Verizon Wireless Sync for my Palm Treo, but do
not cradle it. I've used Wireless Sync without issue for over 3 years, but
I'm not ruling anything out at this point. Thanks for taking the time to
respond. I'm just completely puzzled over this one. I have many IT guru's
that I've worked with for years that have no idea what the issue may be. (I
am the General Manager of New Horizons of Houston where we are a Microsoft
Gold Partner and no one in my organization can figure this out either).

 

[STP Images]

I think we may be on to something here, but I've checked the configuration of
the Verizon Wireless Sync client on my laptop and there's nothing that is
user configured to allow a change in the startup script. Since I've not had
a problem with the same setup for at least 18 months with no changes to my
system, is it possible that the Wireless Sync client is causing this issue?


Todd

You have something starting up when the computer boots that is configured to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I
have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I am
currently having.

What occurs is that when the "Select Outlook Profile" window opens during
startup, the profile that is visible in the pulldown box is the profile
that
opens when Outlook is opened. Even if I "X" out of the "Select Outlook
Profile" window or if I click "cancel" in the "Select Outlook Profile",
Outlook opens to the profile listed in the pull down menu box. When I
close
Outlook and restart it to be able to select the other profile, Outlook
always
opens the same profile without prompting for a profile to be selected.

I have gone to the Control Panel and selected "Mail" and then clicked on
"Prompt for a profile to be used" and then clicked "apply". However, it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to
literally
SHUT the PC down and when the "Select Outlook Profile" window appears on
startup, I then select the other profile. When this is done, I can then
see
the other profile, but once again, if I want to switch profiles, I must
shut
down the PC and restart it. It is ridiculous to have to restart the
computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1 has
been
installed for Office 2007. What in the heck is going on here?

 

[STP Images]

One key differentiator I may have failed to mention is that when the PC boots
up and the "Select Outlook Profile" window pops up, Outlook does NOT open at
that time. When I open Outlook, whether it's immediately or three hours
later, I cannot change the profiles. So, essentially, the "Select Profile"
window opens, but Outlook does not. Does this help any?

Todd

You have something starting up when the computer boots that is configured to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I
have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I am
currently having.

What occurs is that when the "Select Outlook Profile" window opens during
startup, the profile that is visible in the pulldown box is the profile
that
opens when Outlook is opened. Even if I "X" out of the "Select Outlook
Profile" window or if I click "cancel" in the "Select Outlook Profile",
Outlook opens to the profile listed in the pull down menu box. When I
close
Outlook and restart it to be able to select the other profile, Outlook
always
opens the same profile without prompting for a profile to be selected.

I have gone to the Control Panel and selected "Mail" and then clicked on
"Prompt for a profile to be used" and then clicked "apply". However, it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to
literally
SHUT the PC down and when the "Select Outlook Profile" window appears on
startup, I then select the other profile. When this is done, I can then
see
the other profile, but once again, if I want to switch profiles, I must
shut
down the PC and restart it. It is ridiculous to have to restart the
computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1 has
been
installed for Office 2007. What in the heck is going on here?

 

[DL]

Once the PC is booted, and you've had the profile msg, before you start
outlook check task manager, processes for outlook.exe, I suspect it is
running

One key differentiator I may have failed to mention is that when the PC
boots
up and the "Select Outlook Profile" window pops up, Outlook does NOT open
at
that time. When I open Outlook, whether it's immediately or three hours
later, I cannot change the profiles. So, essentially, the "Select
Profile"
window opens, but Outlook does not. Does this help any?

Todd

You have something starting up when the computer boots that is configured
to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I
have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I am
currently having.

What occurs is that when the "Select Outlook Profile" window opens
during
startup, the profile that is visible in the pulldown box is the profile
that
opens when Outlook is opened. Even if I "X" out of the "Select Outlook
Profile" window or if I click "cancel" in the "Select Outlook Profile",
Outlook opens to the profile listed in the pull down menu box. When I
close
Outlook and restart it to be able to select the other profile, Outlook
always
opens the same profile without prompting for a profile to be selected.

I have gone to the Control Panel and selected "Mail" and then clicked
on
"Prompt for a profile to be used" and then clicked "apply". However,
it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to
literally
SHUT the PC down and when the "Select Outlook Profile" window appears
on
startup, I then select the other profile. When this is done, I can
then
see
the other profile, but once again, if I want to switch profiles, I must
shut
down the PC and restart it. It is ridiculous to have to restart the
computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1 has
been
installed for Office 2007. What in the heck is going on here?

 

[STP Images]

DL - Thanks for the suggestion. I booted the PC and did NOT close the
"Choose Profile" window. I then opened task manager and on the Applications
Tab, the ONLY thing running was an icon for "Choose Profile", not Outlook
itself. However, it definitely is being prompted by SOMETHING to open the
profile window.

Todd

Once the PC is booted, and you've had the profile msg, before you start
outlook check task manager, processes for outlook.exe, I suspect it is
running

One key differentiator I may have failed to mention is that when the PC
boots
up and the "Select Outlook Profile" window pops up, Outlook does NOT open
at
that time. When I open Outlook, whether it's immediately or three hours
later, I cannot change the profiles. So, essentially, the "Select
Profile"
window opens, but Outlook does not. Does this help any?

Todd

You have something starting up when the computer boots that is configured
to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start the
computer. This occurs every time the computer fires up, NOT because I
have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I am
currently having.

What occurs is that when the "Select Outlook Profile" window opens
during
startup, the profile that is visible in the pulldown box is the profile
that
opens when Outlook is opened. Even if I "X" out of the "Select Outlook
Profile" window or if I click "cancel" in the "Select Outlook Profile",
Outlook opens to the profile listed in the pull down menu box. When I
close
Outlook and restart it to be able to select the other profile, Outlook
always
opens the same profile without prompting for a profile to be selected.

I have gone to the Control Panel and selected "Mail" and then clicked
on
"Prompt for a profile to be used" and then clicked "apply". However,
it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to
literally
SHUT the PC down and when the "Select Outlook Profile" window appears
on
startup, I then select the other profile. When this is done, I can
then
see
the other profile, but once again, if I want to switch profiles, I must
shut
down the PC and restart it. It is ridiculous to have to restart the
computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1 has
been
installed for Office 2007. What in the heck is going on here?

 

[DL]

On boot up
Select the profile from the prompt.
Then in Task Manager check 'processes tab' for outlook.exe, (clicking on the
'image name' title bar will re order the processes alphabetically) NOT
Applications tab

DL - Thanks for the suggestion. I booted the PC and did NOT close the
"Choose Profile" window. I then opened task manager and on the
Applications
Tab, the ONLY thing running was an icon for "Choose Profile", not Outlook
itself. However, it definitely is being prompted by SOMETHING to open the
profile window.

Todd

Once the PC is booted, and you've had the profile msg, before you start
outlook check task manager, processes for outlook.exe, I suspect it is
running

One key differentiator I may have failed to mention is that when the PC
boots
up and the "Select Outlook Profile" window pops up, Outlook does NOT
open
at
that time. When I open Outlook, whether it's immediately or three
hours
later, I cannot change the profiles. So, essentially, the "Select
Profile"
window opens, but Outlook does not. Does this help any?

Todd


:

You have something starting up when the computer boots that is
configured
to
access outlook data. The usual cause is pda.

--
Diane Poremsky [MVP - Outlook]
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/
Outlook 2007: http://www.slipstick.com/outlook/ol2007/

Outlook Tips by email:
(e-mail address removed)

Exchange Messaging Outlook newsletter:
(e-mail address removed)




You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have never had a problem with Outlook 2007 on my HP laptop since I
started
using it in January 2008 - until last week. Now, when I start my
computer,
the "Select Profile" window pops up on startup EVERY time I start
the
computer. This occurs every time the computer fires up, NOT because
I
have
attempted to open Outlook.

I have two profiles that are both functional, even with the issues I
am
currently having.

What occurs is that when the "Select Outlook Profile" window opens
during
startup, the profile that is visible in the pulldown box is the
profile
that
opens when Outlook is opened. Even if I "X" out of the "Select
Outlook
Profile" window or if I click "cancel" in the "Select Outlook
Profile",
Outlook opens to the profile listed in the pull down menu box. When
I
close
Outlook and restart it to be able to select the other profile,
Outlook
always
opens the same profile without prompting for a profile to be
selected.

I have gone to the Control Panel and selected "Mail" and then
clicked
on
"Prompt for a profile to be used" and then clicked "apply".
However,
it
NEVER prompts me for a profile any longer.

The ONLY way for me to check email now from my other profile is to
literally
SHUT the PC down and when the "Select Outlook Profile" window
appears
on
startup, I then select the other profile. When this is done, I can
then
see
the other profile, but once again, if I want to switch profiles, I
must
shut
down the PC and restart it. It is ridiculous to have to restart the
computer
each time I want to check email in a different profile.

I have my laptop to automatically update with all releases and SP1
has
been
installed for Office 2007. What in the heck is going on here?

 

[Brian Tillman [MVP - Outlook]]

I do not cradle a PDA. I use Verizon Wireless Sync for my Palm Treo, but
do
not cradle it. I've used Wireless Sync without issue for over 3 years,
but
I'm not ruling anything out at this point. Thanks for taking the time to
respond. I'm just completely puzzled over this one. I have many IT
guru's
that I've worked with for years that have no idea what the issue may be.
(I
am the General Manager of New Horizons of Houston where we are a Microsoft
Gold Partner and no one in my organization can figure this out either).

Many of your symptoms indicate that the mail profile remains open. It's
possible your sync software is doing that. You can use Task Manager to see
if the OUTLOOK.EXE process is running when you think it should be closed.

 

[Brian Tillman [MVP - Outlook]]

One key differentiator I may have failed to mention is that when the PC
boots
up and the "Select Outlook Profile" window pops up, Outlook does NOT open
at
that time. When I open Outlook, whether it's immediately or three hours
later, I cannot change the profiles. So, essentially, the "Select
Profile"
window opens, but Outlook does not. Does this help any?

That means you have another app that's accessing the mail profile and it's
likely the sync software.