Outlook 2007- suddenly stopped downloading all email

[Docwagner]

I have Outlook 2007 running on my Vista laptop. I have multiple email
accounts including a exchange account and one day I could not download any
emails. The old emails remain. I seem to be able to send email, but nothing
comes in. I am connected to a network and can get on the internet fine.

Any thoughts.

Thanks,
Docwagner

 

[Peter Foldes]

Can you post the error message(s) if any that is generated when trying to receive

 

[Docwagner]

There is no error message. The Send/receive routine progress through each
email account displaying a green check, but no new emails show up in the
inbox. I have checked all the folders and the emails aren't going anywhere I
can find.

 

[Doug]

Same thing happened to me with Outlook 2003. I deleted the account and
recreated it, still won't download emails. Sends fine and appears to be
receiving but doesn't receive them. No error messages, get the green check
marks also.

Started about 2 or 3 weeks ago.

Doug

 

[Brian Tillman [MVP - Outlook]]

I have Outlook 2007 running on my Vista laptop. I have multiple email
accounts including a exchange account and one day I could not download any
emails. The old emails remain. I seem to be able to send email, but
nothing
comes in. I am connected to a network and can get on the internet fine.

If you're using an Exchange account, then there really isn't any
send/receive. Exchange pushes notification of incoming messages to Outlook,
Outlook doesn't poll the Exchange server.

 

[Docwagner]

Yes I am using exchange, but I also have several other email accounts that do
not run through exchange that do not work.

 

[Brian Tillman [MVP - Outlook]]

Yes I am using exchange, but I also have several other email accounts that
do
not run through exchange that do not work.

Enable diagnostic logging and look at what's happening diring a send/receive

 

[Docwagner]

OK, I enabled diagnostic logging and here is what I got:
Outlook search has encountered an error and is temporarily disabling
indexing for store C:\Users\pwagner\AppData\Local\Microsoft\Outlook.pst
(error=0x80040813).

 

[Brian Tillman [MVP - Outlook]]

OK, I enabled diagnostic logging and here is what I got:
Outlook search has encountered an error and is temporarily disabling
indexing for store C:\Users\pwagner\AppData\Local\Microsoft\Outlook.pst
(error=0x80040813).

This was in the Outlook log named OPMLOG.LOG found in %Temp%?

 

[Docwagner]

Brian: I went through all the statements in all the logs relating to outlook
and office and did not see any reference to OPMLOG.LOG or %Temp%.

 

[Brian Tillman [MVP - Outlook]]

Brian: I went through all the statements in all the logs relating to
outlook
and office and did not see any reference to OPMLOG.LOG or %Temp%.
"Brian Tillman [MVP - Outlook]" wrote:

I said to enable diagnostic logging in Outlook and perform a send/receive.
That will generate the OPMLOG.LOG file in the folder indicated by %Temp%.
Look in that file.

 

[manuel]

I have the same/similar problem.
ThinkPad, Vista, Outlook 2007, several IMAP accounts.

Once in a while, outlook stops downloading new emails for one imap-account.
the old messages remain visible.
"Send/Receive" returns with "Completed" for all tasks. NO ERROR MESSAGE.
Still the new emails are not downloaded.

Removing and Re-Adding the account in "Account Settings" solves the problem
for a few weeks.

Any other comments are welcomed...

 

[Art Edwards]

I have the same problem with Outlook 2007 and XP Pro except that one hotmail
email account still opens while the other does not. This happened before,
removing that account and then re-entering that account did work but I am now
in dail-up and it takes forever to download all the messages and attachments
again. I am charged per minute for my phone servise. Where is the %Temp%
folder supposed to be located, I enebled logging but cannot find that folder.

Art

 

[Brian Tillman [MVP - Outlook]]

Where is the %Temp%
folder supposed to be located, I enebled logging but cannot find that
folder.

Click Start>Run. Enter %temp% in the Open field. Click OK.