Outlook and Word 2007 crash when inserting a picture in to doc/ema

[Krisk]

I have a problem with Office 2007 specifically with Outlook and Word. They
work fine except when I insert a picture. When I do the program crashes. I
tried running in safe mode but it still does it. For Outlook I created a new
profile and still a crash. Anyone have any ideas. I'm using Vista Business.
Let me know if you need any more info. Thanks.

 

[Mary Sauer]

Slide the acceleration down on your graphics adapter. If this cures your problem
you need to update your graphics/video driver from the manufacturer's web site.
Right-click the desktop, click personalize, Display settings, advanced settings
button, troubleshoot tab.

 

[Krisk]

Thanks for the reply. The option was greyed out it siad the display driver
did not allow it. I have the 8500GT Nvidia from PNY and using the latest
drivers from nvidia.com. I will try change drivers and report back on my
finds. Thanks. Kris

 

[Krisk]

I unistalled the nvidia drivers and used the windows vga driver and it still
crashed office when I inserted a picture. Next I turn the graphics
acceleration to disable and still had the crashing problem. I am now back to
the nvidia drivers. I must say this one has me baffled.

 

[Krisk]

Still crashing anyone else have any ideas? Thanks.

 

[Mary Sauer]

The NVIDIA driver on the web site has a timestamp of June, 2007. Are you sure
this is the one you are using? It is Vista specific.
http://www.nvidia.com/object/winvista_x86_158.24.html

 

[Krisk]

That is the exact driver I am using. I uninstalled it which let me use the
basic windows driver. Outlook and Word still crash when you add a picture.
I am currently back using that driver.

 

[Mary Sauer]

The only other recommendation would be a detect and repair found in the help
menu.

Look on the NVIDIA web site for their support documents. Could be something
there you can try.