Outlook and Word - XP Professional

H

Heather

I have three stations who are unable to send emails using Outlook. When creating a new email, Word is the the email editor and it always hangs. Not only does Word hang when creating or replying to an email, but they can not use Word and type in a new document without it hanging. These three stations are on a server, but there are three other computers who do not have this problem at all with Outlook and Word. I looked at microsoft.com and they had an article Q278214 - but there is no solution. Just a temporary fix to the hanging aspect which is end task. My question is what is the fix to this problem? Thanks. Heather
 
R

Roady

Since the Word problem in not rescrited to Outlook why didn't you post this
in a Word newsgroup?

Anyway, rename the normal.dot file to normal.old and start Word and see if
it solves your problem. If not rename it back to normal.dot and continue in
a Word newsgroup.

Regards,
--
Roady
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-----
Heather said:
I have three stations who are unable to send emails using Outlook. When
Click to expand...
creating a new email, Word is the the email editor and it always hangs. Not
only does Word hang when creating or replying to an email, but they can not
use Word and type in a new document without it hanging. These three stations
are on a server, but there are three other computers who do not have this
problem at all with Outlook and Word. I looked at microsoft.com and they had
an article Q278214 - but there is no solution. Just a temporary fix to the
hanging aspect which is end task. My question is what is the fix to this
problem? Thanks. Heather
 

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