Outlook disconnects the from the exchange

P

Pragnesh

I am using Outlook 2007 and is connecting to the exchange over the VPN. It
was working fine but all of a sudden it is disconnected from my exchange
server. All my other connections to the remote server works fine, including
my mapped drives. Please suggest.
 
P

Pragnesh

Yes I have tried that but doesn't work

Roady said:
Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
I am using Outlook 2007 and is connecting to the exchange over the VPN. It
was working fine but all of a sudden it is disconnected from my exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
R

Roady [MVP]

What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Yes I have tried that but doesn't work

Roady said:
Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
I am using Outlook 2007 and is connecting to the exchange over the VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
P

Pragnesh

Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

Roady said:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Yes I have tried that but doesn't work

Roady said:
Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
R

Roady [MVP]

The error is correct "Contact your administrator if this condition
persists."

If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from the server to better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

Roady said:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Yes I have tried that but doesn't work

:

Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
D

Dice Mann

We're experiencing the exact same issue. was working fine up until last
week, and suddenly the VP doesn't connect through the vpn using outlook 2007.
There have been no network changes. (I know because I'm the Network admin
too :) )

Roady said:
The error is correct "Contact your administrator if this condition
persists."

If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from the server to better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

Roady said:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Yes I have tried that but doesn't work

:

Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
M

m

We're experiencing the exact same issue. was working fine up until last
week, and suddenly the VP doesn't connect through the vpn usingoutlook2007.
There have been no network changes. (I know because I'm the Network admin
too :) )



Roady said:
The error is correct "Contact your administrator if this condition
persists."
If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from theserverto better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
-----
Pragnesh said:
Many thanks for help:
I am getting the following message:
Task 'MicrosoftExchange' reported error (0x8004011D) : 'Theserveris not
available. Contact your administrator if this condition persists.'
It was working before and all of a sudden it has got disconnected.
I can access my remoteserverand the mapped drives over the VPN but only
theoutlookis disconnected.
I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.
:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
-----
Yes I have tried that but doesn't work
:
Tried reconnecting?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
-----
I am usingOutlook2007 and is connecting to theexchangeover the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remoteserverworks fine,
including
my mapped drives. Please suggest.- Hide quoted text -

- Show quoted text -

I am having the same problem as well

scenarios:
1, if a laptop user switches from wired Lan to Wireless and back to
the wired Lan connection, outlook is disconnected from exchange.
2. if the user moves from current sitting position connected to wired
Lan to another desk connected to the wired Lan and then moves back to
the previous location and connects to the same wired Lan the outlook
is disconnected from exchange.

This has been happening since Nov 2006, imagine 5months of this. so
anyone with a solution for this please.
Have been in contact with MS support but from the test we have been
told to carry out i.e install netmon to capture nework packets b/w
users laptop and exchange server i guess they can't resolve it as
well.
the other thing is when disconnected from outlook i can still ping the
exchange 2003 server and access other network resources.
PLEASE HELP
 
S

Seth Anderson

We are also experiencing this issue in our office. On any machine with
Outlook 2007 and a VPN client. Outlook will be unable to connect to the
exchange server for about 2 hours, then randomly it will decide to start
working again. Webmail works fine during this time. A reboot won't fix it,
flushdns won't fix it, a host file entry for the Exchange server won't fix
it. I have found that creating a new Outlook profile for the same mailbox
will usually fix it, but we have done this 5+ times for some users. We also
have Exchange 2003 on the backend. Has anyone come up with a fix for this
yet?

We're experiencing the exact same issue. was working fine up until last
week, and suddenly the VP doesn't connect through the vpn usingoutlook2007.
There have been no network changes. (I know because I'm the Network admin
too :) )



Roady said:
The error is correct "Contact your administrator if this condition
persists."
If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from theserverto better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
I am getting the following message:
Task 'MicrosoftExchange' reported error (0x8004011D) : 'Theserveris not
available. Contact your administrator if this condition persists.'
It was working before and all of a sudden it has got disconnected.
I can access my remoteserverand the mapped drives over the VPN but only
theoutlookis disconnected.
I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.
"Roady [MVP]" wrote:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
"Roady [MVP]" wrote:
Tried reconnecting?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring MicrosoftOutlook2003
http://www.howto-outlook.com/
OutlookFAQ, HowTo, Downloads, Add-Ins and more
-----
I am usingOutlook2007 and is connecting to theexchangeover the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remoteserverworks fine,
including
my mapped drives. Please suggest.- Hide quoted text -

- Show quoted text -

I am having the same problem as well

scenarios:
1, if a laptop user switches from wired Lan to Wireless and back to
the wired Lan connection, outlook is disconnected from exchange.
2. if the user moves from current sitting position connected to wired
Lan to another desk connected to the wired Lan and then moves back to
the previous location and connects to the same wired Lan the outlook
is disconnected from exchange.

This has been happening since Nov 2006, imagine 5months of this. so
anyone with a solution for this please.
Have been in contact with MS support but from the test we have been
told to carry out i.e install netmon to capture nework packets b/w
users laptop and exchange server i guess they can't resolve it as
well.
the other thing is when disconnected from outlook i can still ping the
exchange 2003 server and access other network resources.
PLEASE HELP
 
C

Chris H

Hi,

I am having the same problem, synchronising my mail box with outlook 2007
over VPN. Was working fine upto the 01JUL07 then stopped.
I can ping the server, access mail with OWA and can also change the mailbox
name/user name and successfully perform the name check (so outlook does talk
to the Exchange server). It just will not synchronise the mailbox. It is
probable that this started happening after I performed a Windows Update. If I
try to access my mail from a pc on the network (in the office) then it works
fine.
It does look to me like some sort of application/windows bug. I would be
very interested in any suggestions. ChrisH - MCSD

Roady said:
The error is correct "Contact your administrator if this condition
persists."

If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from the server to better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Pragnesh said:
Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

Roady said:
What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Yes I have tried that but doesn't work

:

Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
S

Seth Anderson

I think we may have found what is causing this problem in Outlook 2007 and
Exchange 2003. Most of our mailboxes are limited to 500MB or less. When we
started looking at the PC's that were showing these symptoms we found that
the OST's for them (all are running in cached mode) were 3TB plus, it didn't
make any sense.

When we see this now we delete the Outlook profile, and then confirm that
the OST deleted as well then recreate the profile and re-cache the email. It
seems that something in Outlook 2007 is causing OST's to become extremely
inflated, as opposed to the 10% or so overhead we saw in Outlook 2003. Has
anyone else noticed this, or resolved the problem in this manner?

Thanks,
Seth.


Chris H said:
Hi,

I am having the same problem, synchronising my mail box with outlook 2007
over VPN. Was working fine upto the 01JUL07 then stopped.
I can ping the server, access mail with OWA and can also change the mailbox
name/user name and successfully perform the name check (so outlook does talk
to the Exchange server). It just will not synchronise the mailbox. It is
probable that this started happening after I performed a Windows Update. If I
try to access my mail from a pc on the network (in the office) then it works
fine.
It does look to me like some sort of application/windows bug. I would be
very interested in any suggestions. ChrisH - MCSD

Roady said:
The error is correct "Contact your administrator if this condition
persists."

If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from the server to better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Pragnesh said:
Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

:

What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Yes I have tried that but doesn't work

:

Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
C

Chris H

My Outlook.ost is 340 MB in size. It doesn't seem to be the problem with my PC.

Seth Anderson said:
I think we may have found what is causing this problem in Outlook 2007 and
Exchange 2003. Most of our mailboxes are limited to 500MB or less. When we
started looking at the PC's that were showing these symptoms we found that
the OST's for them (all are running in cached mode) were 3TB plus, it didn't
make any sense.

When we see this now we delete the Outlook profile, and then confirm that
the OST deleted as well then recreate the profile and re-cache the email. It
seems that something in Outlook 2007 is causing OST's to become extremely
inflated, as opposed to the 10% or so overhead we saw in Outlook 2003. Has
anyone else noticed this, or resolved the problem in this manner?

Thanks,
Seth.


Chris H said:
Hi,

I am having the same problem, synchronising my mail box with outlook 2007
over VPN. Was working fine upto the 01JUL07 then stopped.
I can ping the server, access mail with OWA and can also change the mailbox
name/user name and successfully perform the name check (so outlook does talk
to the Exchange server). It just will not synchronise the mailbox. It is
probable that this started happening after I performed a Windows Update. If I
try to access my mail from a pc on the network (in the office) then it works
fine.
It does look to me like some sort of application/windows bug. I would be
very interested in any suggestions. ChrisH - MCSD

Roady said:
The error is correct "Contact your administrator if this condition
persists."

If it was working before and didn't change anything but just disconnected
while working it is not a configuration issue. Your network admin can check
the network traffic to and from the server to better understand what is
going on during your connection. You might want to ask a colleague if he/she
is currently experiencing the same issue.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Many thanks for help:

I am getting the following message:

Task 'Microsoft Exchange' reported error (0x8004011D) : 'The server is not
available. Contact your administrator if this condition persists.'

It was working before and all of a sudden it has got disconnected.

I can access my remote server and the mapped drives over the VPN but only
the outlook is disconnected.

I am able to access mails through web interface. Also I am using Vista
ultimate, will that be creating any problem.

:

What error do you get?
Could it be because they are doing maintenance currently?
Tried using OWA already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
Yes I have tried that but doesn't work

:

Tried reconnecting?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
I am using Outlook 2007 and is connecting to the exchange over the
VPN.
It
was working fine but all of a sudden it is disconnected from my
exchange
server. All my other connections to the remote server works fine,
including
my mapped drives. Please suggest.
 
J

James Fleming

We're having exactly the same problem over standard MS VPN. You can ping the
exchange server by both FQDN and netbios name; if you right-click on the
Outlook systray icon and examine the connection status, it's all good between
DCs and Exchange server. When connected over a hard ethernet connection, the
problem goes away!

Short of going back to Outlook 2003, does anybody know how to fix this as
it's driving me nuts!


James
 
G

grant

I found this on another forum suggesting its a limit on th enumber of mapi connections

http://forums.msexchange.org/m_200018000/mpage_2/key_/tm.htm (this is the one I used)
http://support.microsoft.com/kb/842022
http://www.msusenet.com/archive/topic.php/t-619185.html

Copy of message from an MS Engineer at some point in the past is copied below. It can either be a registry change on the Exhcange server to allow more MAPI session connections/per client
, or a change in permissions in the security tab of the exchange server itself. I tried both, and after undocking/redocking over and over to replicate the issue, 128 seemed to be the magic number for me, but most definately allowing privledges to the mail store works since it removes the MAPI session limit. Hope this helps someone.

######################################################

This behavior may occur if both the following conditions are true:

1. You have installed Exchange Server 2003 Service Pack 1 (SP1) on your
Exchange Server computer.
2. A program that is running on a client computer opens many MAPI sessions
to the Exchange Server computer. The number of MAPI sessions is greater
than the permitted limit.

Exchange Server 2003 SP1 imposes a restriction on the number of permitted
MAPI sessions per user. By default, the maximum number of permitted MAPI
sessions per user is set to a hexadecimal value of 0x20 after you apply
Exchange Server 2003 SP1.

Note A hexadecimal value of 0x20 converts to a decimal value of 32.

RESOLUTION
==========

To resolve this behavior, we recommend that you first investigate if the
MAPI session limit is reached because of potential abuse, because it is
the result of a bug in a client program, or because of client program
design.

If the behavior is triggered by a bug in a client program or by a client
program design, we recommend that you contact the vendor to determine if
you can do either of the following:

- Obtain a fix.

- Grant the View Information Store Status Exchange permission to the
account that the program runs under. Programs that run under an account
that has this permission are not affected by the MAPI sessions per user
limit. To grant the View Information Store Status permission, follow these
steps:

1. In Exchange System Manager, right-click the Exchange Server object or
the mailbox store that you want to grant the permission to, and then click
"Properties".
2. Click the "Security" tab.
3. Click the account that you want to grant the permission to.
If the account is not listed, click "Add", click the account name, click
"Add", and then click "OK".
4. Under the "Allow" column, click to select the "View information store
status" check box if it is not already selected.
5. Click to clear the check boxes for any permissions that are not
required, and then click "OK". You may have to perform this step because
if you clicked "Add" to add the account in step c, every check box in the
"Allow" column is selected.

If you cannot obtain a fix and you cannot configure the account to run with
the View Information Store Status permission, you can adjust the number of
permitted MAPI sessions per user in the registry. If you raise the MAPI
session limit, try to determine the minimum value that you can use so that
the client program can run without problems. If you raise the limit too
high, the client program can potentially affect the performance of the
Exchange Server computer.

MORE INFORMATION
================

To change the value of the maximum permitted MAPI sessions per user from
the default, you can configure the Maximum Allowed Sessions Per User
registry entry. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click "Start", click "Run", type "regedit" (without the quotation marks)
in the "Open" box, and then click "OK".
2. Locate, and then click the following registry subkey:

" HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExcha ngeIS\Parameter
sSystem"

3. If the "Maximum Allowed Sessions Per User" entry does not exist, do the
following:

a. On the "Edit" menu, point to "New", and then click "DWORD Value".
b. Type "Maximum Allowed Sessions Per User" (without the quotation marks)
as the entry name, and then press ENTER.

4. Right-click the "Maximum Allowed Sessions Per User" entry, and then
click "Modify".
5. Click "Decimal", type the value that you want to set in the "Value data"
box, and then click "OK".
6. Quit Registry Editor.
 
C

CafeKid

I found this on another forum suggesting its a limit on th enumber ofmapiconnections

http://forums.msexchange.org/m_200018000/mpage_2/key_/tm.htm(this is the one I used)http://support.microsoft.com/kb/842022http://www.msusenet.com/archive/topic.php/t-619185.html

Copy of message from an MS Engineer at some point in the past is copied below. It can either be a registry change on the Exhcange server to allow moreMAPIsessionconnections/per client
, or a change in permissions in the security tab of the exchange server itself. I tried both, and after undocking/redocking over and over to replicate the issue, 128 seemed to be the magic number for me, but most definately allowing privledges to the mail store works since it removes theMAPIsessionlimit. Hope this helps someone.

######################################################

This behavior may occur if both the following conditions are true:

1. You have installed Exchange Server 2003 Service Pack 1 (SP1) on your
Exchange Server computer.
2. A program that is running on a client computer opens manyMAPIsessions
to the Exchange Server computer. The number ofMAPIsessions is greater
than the permitted limit.

Exchange Server 2003 SP1 imposes a restriction on the number of permittedMAPIsessions per user. By default, the maximum number of permittedMAPI
sessions per user is set to ahexadecimalvalue of 0x20 after you apply
Exchange Server 2003 SP1.

Note Ahexadecimalvalue of 0x20 converts to a decimal value of 32.

RESOLUTION
==========

To resolve this behavior, we recommend that you first investigate if theMAPIsessionlimit is reached because of potential abuse, because it is
the result of a bug in a client program, or because of client program
design.

If the behavior is triggered by a bug in a client program or by a client
program design, we recommend that you contact the vendor to determine if
you can do either of the following:

- Obtain a fix.

- Grant the View Information Store Status Exchange permission to the
account that the program runs under. Programs that run under an account
that has this permission are not affected by theMAPIsessions per user
limit. To grant the View Information Store Status permission, follow these
steps:

1. In Exchange System Manager, right-click the Exchange Server object or
the mailbox store that you want to grant the permission to, and then click
"Properties".
2. Click the "Security" tab.
3. Click the account that you want to grant the permission to.
If the account is not listed, click "Add", click the account name, click
"Add", and then click "OK".
4. Under the "Allow" column, click to select the "View information store
status" check box if it is not already selected.
5. Click to clear the check boxes for any permissions that are not
required, and then click "OK". You may have to perform this step because
if you clicked "Add" to add the account in step c, every check box in the
"Allow" column is selected.

If you cannot obtain a fix and you cannot configure the account to run with
the View Information Store Status permission, you can adjust the number of
permittedMAPIsessions per user in the registry. If you raise theMAPIsessionlimit, try to determine the minimum value that you can use so that
the client program can run without problems. If you raise the limit too
high, the client program can potentially affect the performance of the
Exchange Server computer.

MORE INFORMATION
================

To change the value of the maximum permittedMAPIsessions per user from
the default, you can configure the Maximum Allowed Sessions Per User
registry entry. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using
Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Click "Start", click "Run", type "regedit" (without the quotation marks)
in the "Open" box, and then click "OK".
2. Locate, and then click the following registry subkey:

" HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExcha ngeIS\Parameter
sSystem"

3. If the "Maximum Allowed Sessions Per User" entry does not exist, do the
following:

a. On the "Edit" menu, point to "New", and then click "DWORD Value".
b. Type "Maximum Allowed Sessions Per User" (without the quotation marks)
as the entry name, and then press ENTER.

4. Right-click the "Maximum Allowed Sessions Per User" entry, and then
click "Modify".
5. Click "Decimal", type the value that you want to set in the "Value data"
box, and then click "OK".
6. Quit Registry Editor.

How do you find out which user it is when you have this message:
Name: MAPI session closed due to excessive number of store objects in
use.
Description: Mapi session "4e1f2438-6eb7-4f17-9515-41e9efd42ad9"
exceeded the maximum of 32 objects of type "session".
And why does it show hex instead of the user?
 

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