Outlook98 unable to open any attachments

[lanikaibabe]

I knew there was a quick fix at one time... removing a registry key?

I have already removed the outcmd.dat and used /safe to start Outlook
in safe mode.... trying to support one of my users.

Thanks!
Christina

 

[K. Orland]

What is your email environment; Exchange, POP3, etc.? Are there error
messages when you try to open an attachment? Can you open the attachment if
you save it to the desktop instead? Just trying to get some sense of what's
going on.

 

[Brian Tillman]

I knew there was a quick fix at one time... removing a registry key?

I have already removed the outcmd.dat and used /safe to start Outlook
in safe mode.... trying to support one of my users.

Please describe your symptoms in more detail. What do yo mean by "unable to
open"? What happens when you try? What are your trying to open them?

 

[Milly Staples [MVP - Outlook]]

The usual fix for Outlook 98 wackiness was to reinstall over itself. Do not
remove it, just reinstall.

And then, seriously, think about upgrading.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| I knew there was a quick fix at one time... removing a registry key?
|
| I have already removed the outcmd.dat and used /safe to start Outlook
| in safe mode.... trying to support one of my users.
|
| Thanks!
| Christina