Hi, Barbara,
Is the To: address also in the wrong place?
What printer & what version of Word is this (I assume you're using Word)?
What size envelope is being used?
Without knowing what you've already tried/checked, it's hard to know what to
suggest. A couple things to check:
- That the envelope is being fed in the correct position/location
- That you've told Word what size envelope you're using
- That your printer "knows" what size envelope is being used
Off hand, it's "acting" as if your printer "thinks" a different size
envelope is being used.