Hi Becky,
Microsoft Office Publisher 2003 and older are critical
about printer
drivers. Usually upgrading (or downgrading in some cases)
will fix
the problems you are encountering.
If you have not already done so, you would want to visit
the
manufacturers website of your printer to download and
install the
latest printer driver that is available. It's important
to note that
the CD-Rom that came with your printer will most likely
NOT have the
most recent driver for your printer.
Popular Printer Driver Sites:
-----------------------------
Canon
http://www.usa.canon.com/html/cprSupportDetail.jsp?
minisite=10000&a=b&navfrom=DrivD
HP
http://welcome.hp.com/country/us/eng/support.html
Lexmark
http://www.lexmark.com/US/support/drivers/index.html
Epson
http://www.epson.com/cgi-bin/Store/index.jsp
and visit the downloads/drivers section
Brother
http://www.brother.com/E-ftp/info/index.html
-----------------------------
Search for the printer driver that represents the make
and model that you
are using and download that driver. I would make sure you
select "Save"
when prompted for download, not "Run". Typically many
save to My Documents.
Do not install or run the setup.
Go to Start > Settings > Printers and right click on your
current printer
and choose delete from the menu that appears. If prompted
to remove all
files, choose yes. Then restart your computer.
Once your computer restarts, go to the folder where your
new printer driver
was downloaded and double click the file to extract the
printer driver.
This should prompt you through the setup routine for the
new driver. If
your computer "detects new hardware" upon restart, it's
ok to hit cancel
on that dialog. Go ahead and continue your setup routine
of your newly
downloaded printer driver.
If the file that you downloaded is not an executable, but
only a file
that is *.inf, then you will need to follow these steps:
1. Go to Start >Settings > Printers
2. Choose "Add Printer"
3. Choose Next
4. Select "Local Printer" then click Next
5. At the next dialog box choose "Have Disk"
6. Browse to the location of your newly downloaded *.inf
file
7. Follow the remaining prompts (you may have to insert
your Windows CD)
8. I would recommend restarting your computer at this
point.
Now try a new print from Publisher.
This should fix your troubles. If not, either contact
your printer
manufacturer directly and inform them of the problem you
have experienced.
They might request that you try an older printer driver.
Post back if you have any further questions. Feel free to
visit my website at
http://www.mvps.org/publisher for
some great information.
Brian Kvalheim
Microsoft Publisher MVP
http://www.kvalheim.org