Problems running a macro under a domain login

[thforum2003]

We are working with a product called "Affinity" from Quadramed. It runs on
top of MS Word 2000 and has a customized macro that is run when the document
is completed. As far as I can tell, this macro saves the file and closes
Word.

The system runs fine if I sign in as a local administrator, but fails if I
try it as a domain administrator. I have used a program called TaskInfo to
try and identify which files are networked, hoping that moving them to the
local drive will resolve the problem but I haven't had any luck.

Can anyone tell me what is different between a local user's Word and a
networked user's Word? Any suggestions would be appreciated.

Thanks,

Tom

 

[Jay Freedman]

Hi Tom,

The main thing that's different between a local user and a networked
user is that they have access to different Windows profiles. In turn,
that means that any files stored in one profile (in the subfolders
under C:\Documents and Settings\<login A>) aren't available to the
other profile (<login B>). That includes the templates in C:\Documents
and Settings\<login A>\Application Data\Microsoft\Templates and the
add-ins in C:\Documents and Settings\<login A>\Application
Data\Microsoft\Word\STARTUP.

I'd bet that Affinity's installer puts changes (templates, add-ins,
and/or modifications to Normal.dot) into one or both folders, but only
in the local user's profile.

If this is an important scenario for you, I think your only reasonable
course is to contact Quadramed and ask them for a solution.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

 

[Jay Freedman]

Hi Tom,

The Startup folder under the Program Files folder does make add-ins
available to all users. It isn't a "trusted location" for templates that
contain macros. But if that were the problem, it wouldn't matter which login
you used, the macros would always be disabled.

I can't think of anything in the situation you described that would account
exactly for this problem. Maybe the macro is using information in a data
file in the local user's profile, or in that user's section of the registry.
Maybe the networked login doesn't have necessary rights to files or registry
entries (a variation on this is responsible for the problem discussed in
http://support.microsoft.com/?kbid=257643).

You might try removing the Affinity file from the current location and
putting a copy in the Startup folder under each profile instead. That may or
may not work.

Could you get your client to submit a question to Quadramed for you, or call
them to supply the license info and then put you on the phone to ask the
question?

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.