problems viewing italicized text in word

[alhesse]

A co-worker has a unique problem that began within the past 10 days...

She is unable to view certain letters (primarily "s") when words are
italicized. She has received two different documents from two different
people. Other people who've received the same documents aren't experiencing
the problem. She has even had some of these same people email their copies
of the document - same result - some italicized letters missing! She
forwarded one of the documents to me and I did NOT have any problems with
it.

Thoughts?

Details:
XP Pro
Word 2002 SP2

Thanks!

 

[Charles Kenyon]

She may want to adjust the Zoom settings under the view menu.

 

[alhesse]

Charles...the letter(s) is(are) missing and in the example she sent me,
rather large font...

Any other thoughts?

 

[Charles Kenyon]

And the letters are _not_ missing on a copy of the same document sent you by
someone who does not have the problem?

 

[AL]

That's correct...only on her machine...

Update - appears to only happen with Times New Roman (her favorite font)
inconsistently ...won't print out properly either.

She has already uninstalled and then reinstalled WORD; no luck. Thinking
about deleting and then reinstalling Times New Roman font...??

AL

 

[Charles Kenyon]

Try her printer driver first. See if there is an updated one on the web.
Note that it is not a problem with the printer, but with the printer driver.

 

[AL]

Okay...finally got on site to look directly at the problem...uninstalled and
then reinstalled the printer driver (Epson Color 777)...no change...

Not certain how to proceed next...delete font and then reinstall? How do I
reinstall the font (try XP system disc to repair...nothing) Searched on the
Internet - nothing conclusive...

Reinstall XP after backing up files?

Thoughts anyone???

AL

 

[Bob S]

So, on one machine the letter "italic small s" is "missing" from
supposedly good documents? (Does "missing" mean that the space is
blank, or that the word has closed in where the s ought to be?) It
happens only to one font (TNR) and only to italics?

Sure sounds like a broken font file.

I would delete the font and reinstall. The font ought to be in
something like C:\WINNT\FONTS, depending on OS version. The file names
for TNR italic and bold italic are TIMESI.TTF and TIMESBI.TTF

To get replacements, look around on the Windows or Office install
disks, or just copy from another machine.

To install go to the fonts directory (C:\WINNT\FONTS or whatever) in
Windows Explorer (not IE) and use File | Install New Font.

Bob S