T
tequila
Ok, this may be a bit long so bear with me. We are having
an intermittent problem with attaching Word documents and
PDF files together into an email. Generally the Word
documents always come from PCDOCS (Docs Management system)
and the PDF files can come from PCDOCS or be attached
directly with the insert file function. The thing that
happens is that the PDF file will "change" to have the
same exact name as one of the Word documents after sending
(I call it doppleganging). This is reflected on the
receivers end and in the Sent items of the sender as well
(even though the it was reflected correctly before
hitting "send"). I can't really duplicate at will but
this seems to happen to a user here every week or so (with
the prevalence of MDF printer/scanners that scan to PDF).
We've also been able to determine that the source of the
PDF (Distiller, Scanner) is not the determining factor as
the problem happens with both kinds of PDF file.
If you rename the "doppleganged" PDF file to .pdf, it
opens up fine but Word won't open it up (obviously).
There is some newsgroup traffic at other places on the net
that speak of similar issues (and do not mention PCDOCS or
other DM system being in place), so I thought I'd start
here. I'm sure there are workarounds but in the interest
of professionalism, we'd rather not zip files or add any
arduous steps for our userbase to perform this seemingly
simple action. Here is the related link to a google
group:
http://groups.google.com/groups?
q=Outlook+2002+attachments+Word+PDF&hl=en&lr=&ie=UTF-
8&oe=UTF-8&selm=1dea044c.-1%40WebX.la2eafNXanI&rnum=6
Thanks for any help/info you can give. I'm also opening
up an issue with the DM solution provider to see what, if
anything, they have to say about the issue.
an intermittent problem with attaching Word documents and
PDF files together into an email. Generally the Word
documents always come from PCDOCS (Docs Management system)
and the PDF files can come from PCDOCS or be attached
directly with the insert file function. The thing that
happens is that the PDF file will "change" to have the
same exact name as one of the Word documents after sending
(I call it doppleganging). This is reflected on the
receivers end and in the Sent items of the sender as well
(even though the it was reflected correctly before
hitting "send"). I can't really duplicate at will but
this seems to happen to a user here every week or so (with
the prevalence of MDF printer/scanners that scan to PDF).
We've also been able to determine that the source of the
PDF (Distiller, Scanner) is not the determining factor as
the problem happens with both kinds of PDF file.
If you rename the "doppleganged" PDF file to .pdf, it
opens up fine but Word won't open it up (obviously).
There is some newsgroup traffic at other places on the net
that speak of similar issues (and do not mention PCDOCS or
other DM system being in place), so I thought I'd start
here. I'm sure there are workarounds but in the interest
of professionalism, we'd rather not zip files or add any
arduous steps for our userbase to perform this seemingly
simple action. Here is the related link to a google
group:
http://groups.google.com/groups?
q=Outlook+2002+attachments+Word+PDF&hl=en&lr=&ie=UTF-
8&oe=UTF-8&selm=1dea044c.-1%40WebX.la2eafNXanI&rnum=6
Thanks for any help/info you can give. I'm also opening
up an issue with the DM solution provider to see what, if
anything, they have to say about the issue.