product key not working with new computer

[silverton]

Setting up new computer and the product key code is not being recognized. I
have installed everything else with no problems. When I got to ABOUT in the
program the product id is blank. This is an upgrade version but I've
installed Expression Web from upgrade version with no trouble.

 

[Rob Giordano [MS MVP]]

Is this a Publisher question or EW question?

Expression is not a "upgrade" by the normal definition of "upgrade" -
previous version is required.

If your Publisher program IS an upgrade you will need a previous version or
a qualifying product available prior to installing the upgrade Publisher _
you don't necessarily have to have the qualifying product installed but you
will need the disc when prompted for it.

 

[JoAnn Paules]

Assuming you are talking about Publisher, did you buy an Office upgrade or
just Publisher?

 

[silverton]

Sorry I am talking abouit publisher. My previous versions were always pre
installed so I don't have a disk.

Assuming you are talking about Publisher, did you buy an Office upgrade or
just Publisher?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Setting up new computer and the product key code is not being recognized.
I
have installed everything else with no problems. When I got to ABOUT in
the
program the product id is blank. This is an upgrade version but I've
installed Expression Web from upgrade version with no trouble.

 

[JoAnn Paules]

Let's try this again..........

You purchased a new computer and are trying to install a Publisher upgrade
but the product key is not being recognized, correct? What is the exact
error message you are getting?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Sorry I am talking abouit publisher. My previous versions were always pre
installed so I don't have a disk.

Assuming you are talking about Publisher, did you buy an Office upgrade
or
just Publisher?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"

Setting up new computer and the product key code is not being
recognized.
I
have installed everything else with no problems. When I got to ABOUT in
the
program the product id is blank. This is an upgrade version but I've
installed Expression Web from upgrade version with no trouble.