Publisher could not start the email program

[TexasTown]

When I attempt to "Send Page as Email", I get the following...
"Publisher could not start the email program. Check your network
connections. Make sure office is installed correctly, your email program is
set up correctly, and that you can connect to your email server."
I'm sitting here on my laptop in my house with both Outlook 2003 & Publisher
open and working just fine. Outlook is sending/receiving emails just fine,
but Publisher "Can't connect"?
What's the deal?

 

[JoAnn Paules]

Which version of Publisher?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Mary Sauer]

What happens if you disable your anti-virus software? What about your firewall?
Is it allowing Publisher to create emails?

 

[TexasTown]

Wow!! Thanks for the quick response!!
Both are 2003, all updates are current, Windows One Care is the
anti-virus/firewall (I would assume this isn't a factor to the solution),
SP3, let's see what else can I think of...I did download a "trial" of Office
2007, but I went back to 2003. Again, I would assume that shouldn't be a
factor?!?!? Outlook is set as the "default" for email editing. I also have a
Microsoft Office Live "Essentials" Account.
Ok, I think that's all the details that might contribute to the problem!
THANKS SOOOO STINKIN' MUCH FOR THE HELP!!!

Which version of Publisher?

--
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

When I attempt to "Send Page as Email", I get the following...
"Publisher could not start the email program. Check your network
connections. Make sure office is installed correctly, your email program
is
set up correctly, and that you can connect to your email server."
I'm sitting here on my laptop in my house with both Outlook 2003 &
Publisher
open and working just fine. Outlook is sending/receiving emails just
fine,
but Publisher "Can't connect"?
What's the deal?

 

[TexasTown]

Wow!! Thanks for the quick response!!
Both are 2003, all updates are current, Windows One Care is the
anti-virus/firewall (I would assume this isn't a factor to the solution),
SP3, let's see what else can I think of...I did download a "trial" of Office
2007, but I went back to 2003. Again, I would assume that shouldn't be a
factor?!?!? Outlook is set as the "default" for email editing. I also have a
Microsoft Office Live "Essentials" Account.
Ok, I think that's all the details that might contribute to the problem!

My options are to send the page as an attachment or send it as a page. I
took the time to make a sharp looking publisher with graphics (I made sure to
resize them , hyperlinks, and all the info about the Softball League... so
I'd really like to send it as the page & NOT as an attachment. When I did
click "send page as attachment", Outlook opens just fine and i can send it.
But when I attempt "send as page" it doesn't work at all. I thought for a
minute that it didn't like the page that I made, so I even tried to send as
page on one of Publisher's email templates to make sure all the graphics were
the right size.
What am I missing?
THANKS SOOOO STINKIN' MUCH FOR THE HELP!!!

 

[Mary Sauer]

When you try to send a Publisher file as a page, Publisher will change it into a
HTML file or an image file. It will arrive as a bunch of attachments if your
recipients have disabled HTML emails. You are so much better off converting the
Publisher file to a PDF. There are free converters around. Many folks here
recommend www.primopdf.com

If you must send a HTML email, compose it in Outlook.

 

[TexasTown]

Right, I've been reading like crazy. Ok, let's go backwards from the result.
Here's the goal...
I simply want to send a sharp looking email. (Kinda like the Publisher
templates!)
And... well, it'd be kinda nice to figure out why this won't work, but...
let's see if there is a workaround.
I don't want folks to see images/dynamic text/?? I don't want them to have
to open an attachment or anything like that.
Ok, kinda like when Microsoft sends me an email newsletter regarding Office.
It looks sharp, it's colorful, it's neat, it directs my attention to certain
areas, it's clean. What does it take for me to do that?
We're also looking to do city emails/updates city wide for
events/newsletter. So I really need to figure out what's going on.
Thanks Again Mary!

 

[Mary Sauer]

Look at your email options, obviously you have HTML emails enabled. Most folks
do not; preferring to receive email as plain text. HTML code can be manipulated
in nasty ways.

How to save your publication as a Web Archive in Publisher and share it in
e-mail
http://support.microsoft.com/kb/312157/en-us

 

[DavidF]

Tips and troubleshooting for sending a publication page as an e-mail
message:
http://office.microsoft.com/en-us/publisher/HP010390591033.aspx?pid=CH062524821033

"If Outlook 2003 is set as your default e-mail client, and the Send This
Page as Message command still does not appear, you may need to automatically
repair your Microsoft Office programs. For more information about repairing
Office programs, click Automatically repair Office programs in the See Also
section, which is visible when you are connected to the Internet."

Automatically repair Office programs:
http://office.microsoft.com/en-us/publisher/HP052372001033.aspx?pid=CH010503691033

DavidF

 

[TexasTown]

Thanks David! I guess I must be looking for answers in all the right places.
Both links were pages I've already visited and applied both the solutions.
I went ahead and tried the detect/repair option again....now for some
wonderful reason, Outlook 2003 is downloading the same 6 emails over and over
and over and over and over and over and over again. Then it says that some
messages I marked for download are no longer on the server. Great! These
malfunctions are really getting old!!
Does anyone know what in the world makes these errors happen in the first
place? I keep EVERYTHING updated, & even use Windows One Care.
I really don't see any reason why I can't simply send a Publisher page as an
email. There has to be a fix, a solution, something. I'm guessing Publisher
executes a command that links it to Outlook. 1.) What happened to remove
that "command"? 2.) How do I re-establish that function back to the way it
should be?
HTML..... we've found that most folks in Burleson don't really disable their
graphics or anything else. And the first emails that we send out will be
letting folks know what's going on and to add us as "safe".
I'm not really in a position to be a weiner here in the forum.... But guys,
I've Googled (um... I mean I used Live Search the error messages, here, in
MSDN, read all the "spin-off" MSDN forums, read & meticulously applied every
solution that I've seen. I'm really not looking to attach a file that
most/some people will not open. And, again, I'm not trying to be a weiner,
but I've tried everything offered already.
Am I allowed to put my cell number in the forum? Anyone that can figure it
out gets a month supply of chicken fried steak! Yes, I'm serious!
Thanks again!!!!

 

[TexasTown]

HI Mary! Here's the post I wrote to David. AAAARRRRGGGGHHHH!!!
Even as I write this, I've still got the same 7 emails notifications that
keep coming up! This is too frustrating! I hesitate to re-install Outlook
since it takes for-stinkin-ever to download the several thousands of emails.
I'm really looking for a fix for this specific "send page as email" problem.
I've checked out your site and I really think I've got some great people
trying to help me here! Thanks!

Here's the reply that I wrote for you and David.

Thanks Mary & David! I guess I must be looking for answers in all the right
places. Both links were pages I've already visited and applied both the
solutions. I went ahead and tried the detect/repair option again....now for
some wonderful reason, Outlook 2003 is downloading the same 6 emails over and
over and over and over and over and over and over again. Then it says that
some messages I marked for download are no longer on the server. Great!
These malfunctions are really getting old!!
Does anyone know what in the world makes these errors happen in the first
place? I keep EVERYTHING updated, & even use Windows One Care.
I really don't see any reason why I can't simply send a Publisher page as an
email. There has to be a fix, a solution, something. I'm guessing Publisher
executes a command that links it to Outlook. 1.) What happened to remove
that "command"? 2.) How do I re-establish that function back to the way it
should be?
HTML..... we've found that most folks in Burleson don't really disable their
graphics or anything else. And the first emails that we send out will be
letting folks know what's going on and to add us as "safe".
I'm not really in a position to be a weiner here in the forum.... But guys,
I've Googled (um... I mean I used Live Search the error messages, here, in
MSDN, read all the "spin-off" MSDN forums, read & meticulously applied every
solution that I've seen. I'm really not looking to attach a file that
most/some people will not open. And, again, I'm not trying to be a weiner,
but I've tried everything offered already.
Am I allowed to put my cell number in the forum? Anyone that can figure it
out gets a month supply of chicken fried steak! Yes, I'm serious!
Thanks again!!!!

 

[Mary Sauer]

Have you gone to the server and cleared it? There are web email services around.
You just need to know your password.
http://www.e-mailanywhere.com/
http://www.mail2web.com/

You might want to read this:
7 reasons why HTML email is a bad thing
http://www.georgedillon.com/web/html_email_is_evil.shtml

 

[DavidF]

It sounds like you have tried more things than I knew to try, so I am not
sure what to say. Here are some guesses...

Earlier in the thread you mentioned that you installed Office 2007, and then
went back to 2003. It is my understanding that only one version of Outlook
can be installed at a time. This would mean that your Outlook 2003 was
overwritten, removed or changed significantly. I would make sure that you
had uninstalled Office 2007, and then I would reinstall Office 2003 or at
least Outlook 2003 and Pub 2003. I don't work with Outlook, but it would
seem that you should be able to backup your message store before you do
this. You can opt to leave copies of messages on the server with Outlook
Express...I presume the same is true with Outlook. Change that option and
once you download, the messages shouldn't download again. You might want to
post the question of how to reinstall Outlook 2003 after installing Outlook
2007 trial, and keep all your settings, messages etc., in an Outlook
newsgroup, if someone else doesn't jump in. As I said, I just don't work
with Outlook.

With that said, you might try changing the default email client to Outlook
Express and see if you can email that way. From my limited testing, I have
been able to send as a message through OE with Pub 2003 and 2007. Even the
act of changing the default, and then changing the default back, might help.

I understand Mary's concern about HTML formatted email, and agree that it
has more inherent risk, but like you I find that most people do have in
enabled. Computers come with it enabled, and I don't think most people ever
change that. In fact I don't think most people change many default settings
in any program. But given that there is indeed more risk with html, I
understand that MSFT did change Outlook 2007 so that it is safer and more
limited in what it can do. What I am saying is that even if you do get this
figured out, there is a movement away from the old ways of sending html
formatted email, and ultimately you will need to find another solution
anyway. Furthermore, even if you do figure out how to send your email as a
message rather than as an attachment, your next post will be why the email
doesn't look right...why it doesn't work for AOL people...why things shift
around, why the formatting doesn't work etc. I think the people that have
got this feature to work in Publisher have had to simplify their email
messages so much, that most of the reasons to compose the message in
Publisher and send as an html message are gone. That would suggest a
compromise to me.

As Mary suggested, perhaps design a more basic html formatted message in
Outlook, that introduces people to the subject and tells them to open the
attached PDF file. Converting most of your Publisher content into a PDF file
and attaching it will be your easiest solution for working around the
formatting issues of an html formatted message. If you write the intro well
enough, then people will open the PDF. If your intro is not good enough to
create interest, then it won't matter if the content is attached or in the
message...they still won't read it. Note the email templates in Publisher.
Almost all of them follow this philosophy...there is an introductory
paragraph followed by a "read more" link to more content on a website. This
is the "best" way to do it in my opinion, but if you don't have a website,
then the second best would be "read more by opening the attached PDF file".

A lot of words for someone who didn't know what to say...hope you work it
out.

DavidF