Recovered Exchange 5.5 Server, Now Mac Outlook Won't Work

[Jym Dyer]

=v= Exchange database went through a corruption and repair,
then was brought back from the dead. Unfortunately, some
Macs running OE (v5.0) suddenly don't work anymore. Any
idea why? What to do to fix it?
<_Jym_>

 

[William M. Smith]

=v= Exchange database went through a corruption and repair,
then was brought back from the dead. Unfortunately, some
Macs running OE (v5.0) suddenly don't work anymore. Any
idea why? What to do to fix it?
<_Jym_>

Hi Jym!

Did your server settings change after the restore? Did its IP address change
or its name?

bill

 

[Jym Dyer]

Did your server settings change after the restore?

Did its IP address change or its name?

=v= No change in IP address or name. I'm not sure what all you
mean by "server settings;" no settings were changed, but of
course the whole Information Store went through major changes.

=v= I got some advice to empty the cache and reset things for
those using IMAP. That'll help one user, but the other two are
using POP3. Sigh.
<_Jym_>

 

[Jym Dyer]

=v= Apparently some of the inboxes are corrupt and Outlook just
can't handle it. Other mail apps that use POP3 just choke. One
user can read the Inboxes with OWA and Outlook, and there are
two messages -- exactly where OE and POP3 choke -- that he can't
delete.

=v= I've gone through a bunch of Google Groups searches and also
searches of web bulletin boards. I see many variations of this
problem mentioned. People usually give advice like "hold down
the SHIFT key when deleting" or to try the Repair Inbox tool.
(Neither of these work, by the way.)

=v= I think the real question is how to uncorrupt a user's
mailbox. The only approach I've seen to *that* is to upgrade
it to Exchange 2000, which isn't all that practical right now.
Any ideas? Are there tools that will do a per-mailbox fix, much
as the Exchange mailbox migration does?
<_Jym_>

 

[William M. Smith]

=v= Apparently some of the inboxes are corrupt and Outlook just
can't handle it. Other mail apps that use POP3 just choke. One
user can read the Inboxes with OWA and Outlook, and there are
two messages -- exactly where OE and POP3 choke -- that he can't
delete.

=v= I've gone through a bunch of Google Groups searches and also
searches of web bulletin boards. I see many variations of this
problem mentioned. People usually give advice like "hold down
the SHIFT key when deleting" or to try the Repair Inbox tool.
(Neither of these work, by the way.)

=v= I think the real question is how to uncorrupt a user's
mailbox. The only approach I've seen to *that* is to upgrade
it to Exchange 2000, which isn't all that practical right now.
Any ideas? Are there tools that will do a per-mailbox fix, much
as the Exchange mailbox migration does?
<_Jym_>

Hi Jym!

I'm a little confused about your setup. Outlook 2001 can only use MAPI. It
can not use POP3 or IMAP like Outlook for Windows. Are you using Outlook
Express?

As for your Exchange server account problem, I'm cross-posting this message
into the microsoft.public.exchange.admin newsgroup for some help there.

bill

 

[Jym Dyer]

I'm a little confused about your setup. Outlook 2001 can only

use MAPI. It can not use POP3 or IMAP like Outlook for Windows.
Are you using Outlook Express?

=v= The Macs are using Outlook Express v5.0. I also had the
users try to get at their messages via OWA and Outlook (for
Windows), and one of them was using a 3rd-party POP3 tool, so
maybe that's what you found confusing.

=v= I solved the problem by migrating the users to an Exchange
2000 server mailbox, then migrating them back to a legacy
server. The migration fixed whatever file corruption OE wasn't
able to handle. (We are doing a full migration/upgrade soon;
just not soon enough to leave these users hanging with broken
mailboxes.)

=v= So basically what I was saying in my previous message is
that it'd be nice if there was a tool that could do this type
of corruption repair without having to start a migration.
(The Repair Inbox tool didn't do it.)
<_Jym_>