REINSTALLATION PROBLEMS

[Computer challenged]

I have Word 2002. I received an error message telling me to uninstall and
reinstall. I have done this before. I have my disk and my product key
handy. But today, I tried to install it and it now says the key is invalid?
How do I correct that?

 

[Doug Robbins - Word MVP]

I am really surprised to hear that you got an error message telling you to
uninstall the software. That is a very unlikely thing to have to do. Next
time, see the article "Problems opening Word" at:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

In the meantime, see the Knowledge Base article ""Invalid product key" error
message when you start an Office 2003 program after you install Office
Professional Edition 2003" at:

http://support.microsoft.com/?kbid=836178

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP