Remove Hidden Data tool will not install

[Tom Ker]

Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom

 

[Beth Melton]

The RHD utility was designed for Word 2002/2003. I'm surprised it
allowed you to install it. You should have encountered a message along
the lines of "Incorrect version". Do you have another version of
Office installed?

In any event, it can't be used with Office 2000.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Bob I]

Possibly a permissions issue? Try installing as the Administrator.

 

[Tom Ker]

Beth,

Please reread my OP. Windows 2000 SP4 with Office 2003

 

[Tom Ker]

Of course, I assumed you have to be an admin to install software. I tried
using my domain admin ID to install it. When that failed I put the user in
the local admin group and tried it. That failed, too. I did not try using
the built-in administrator ID, though.

 

[Beth Melton]

Whoops! Sorry Tom, I saw "2000" and missed the "Windows" part. (Guess
that explains why I couldn't figure out why it allowed you to install
in the first place. lol)

I'm not sure why you are unable to install it since the installation
is fairly simple.

Did you disable your virus scanner and exit all applications? What is
the exact error message you are encountering? Do you have any
applications from a previous version of Office installed?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Tom Ker]

Did you disable your virus scanner and exit all applications? What is the
exact error message you are encountering? Do you have any applications
from a previous version of Office installed?

Yes, I did disable the virus scanner and exited everything else. This is an
upgrade installation from Office 2000 to Office 2003. The upgrade removed
all the previous versions. The message is so generic it's lame. All it
says is there's a problem and I should try reinstalling.

This PC does have something unique, though. He's got a customized AutoExec
macro running in Word to display a small departmental menu. Does RHD update
the AutoExec during a normal install? Could that be stopping it?

Thanks,

Tom

 

[Beth Melton]

When Word it does utilize an AutoExec macro which adds "rhd.dot" as a
global template (all it contains is a customized menu bar which
integrates the Remove Hidden Data command under the File menu. So
since you previously indicated you encounter the error when you start
an Office app I'd say the actual installation was successful but
you're encountering the error when it attempts to manually add the
global template.

I'm happy to try and troubleshoot this issue with you but it make take
a day or so to determine the underlying problem.

First verify you have "rhd.dot" is located in:
C:\Program Files\Microsoft Office\Remove Hidden Data Tool

I'm not 100% certain but I suspect this location is hard coded in the
DLL.

If the file is present then see what happens if you manually load it:

- Go to Tools/Templates and Add-ins
- Click the "Add..." command
- Navigate to the folder for "rhd.dot" and select it

Then open a document and try using the File/Remove Hidden Data
command.

Let me know what you encounter and we'll go from there.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Bob Buckland ?:-\)]

Hi Tom,

In addition to Beth's comments you can run
the tool from a command line in Start=>Run.
More information on that is in the Readme .htm
file in

<drive>:\Program Files\Microsoft Office\Remove Hidden Data Tool\1033\offrhdreadme.htm

If you have Winzip (or equivalent) you can right click
on the RHDTool.exe download and choose 'open with Winzip'
and inside that archive open RHD.CAB to get to the .htm
readme file and manually extract the files.

Are you using U.S. English (1033) as the default on
your system? Have you installed Service Pack 1 on Office 2003?

======
Windows 2000 SP4, Office 2003, RHD 1.1

Any known reasons why the RHD tool won't install properly on this system?

When I open an Office product after attempting to install the tool I get the
message that it did not install correctly and I should try again. It never
works.

Thanks,

Tom >>
--
Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Felix D]

I'm having the same trouble. I get a popup that says "An error occurred
while trying to launch the Remove Hidden Data Tool. Try reinstalling." only
when I start Word.

Virus and everything is also exited. I have the 2 auto exec files in the
add-in, but it does not install the add-in rhd.dot. After I add it manually,
it doesn't remain once I click "OK" and finalize installation of the .dot

Another thing that I notice: I am unable to add the command "Remove Hidden
Data..." in the file menu - because it doesn't even appear as an option in
the command list. I think that this problem is ultimately related to this
issue.

 

[Beth Melton]

RHD.dot is manually added in by a COM Add-in and all it has is a
customized File menu with the "Remove Hidden Data" command.

Try copying the RHD.dot to your Word Startup folder. That way it will
load automatically when Word starts. You can find the location of the
Word Startup folder under Tools/Options/File Locations.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Felix D]

it's loading as an add-in now, thanks.

but i still get the same error message, and i still don't have the "remove
hidden data" command in the command list

 

[Felix D]

i still get the same error message, and i still don't have the "remove
hidden data" command in the command list

any more thoughts on how to fix?

Felix

 

[Beth Melton]

Could you provide some additional information on this?

- What version of Word and what operating system are you using?
- Is it a standalone machine or is it networked?
- Is it locked down via policies somehow?
- Do you have any addins other than the RHD?
- Did you or do you have the previous version of the RHD installed?
- Try renaming Normal.dot to allow Word to create a new one. (Although
I doubt this would be the issue since the RHD doesn't modify your
Normal.dot)
- Does the error occur if you start Windows in Safe Mode?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[drsecure]

Felix,

You might want to try re-installing with your macro security leve
TEMPORARILY set to low. This tool is pretty good but it misses quite
bit of hidden data, it really only targets personal data and actuall
dropped features when moving up to version 1.1.

There is also a new free tool out at www.bitform.net called Bitfor
Discover. Try it if you really want to see what's hidden in you
documents.

Dr. Secur


-
drsecur

 

[Felix]

XP Profressional, Word 2003
Standalone
Not locked down
No other add-ins
I did have it previously installed. But I removed it because I didn't know
what it was. And when I first removed it, I removed the command under
"File," now it doesn't come back into Word. It's back in PPoint and Excel,
and normal operating.
I did rename Normal.dot - no change
Don't know if it starts in safe mode, but not sure that will help.

....I think it is something related to the missing command line, and the fact
that it was previously installed. This is a new machine -- maybe 1 month old.

Also, I did turn off all norton and anti-virus stuff (per your previous
postings) and I have the same error.

Thoughts?

Thanks,
Felix

 

[Felix]

I did put the security level down, I think even to zero. No change.

I would like the add-in to work somehow... but am thinking that I need to
uninstall word and reinstall the entire baby...

???

Felix

 

[Felix]

I did put the security level down, I think even to zero. No change.

I would like the add-in to work somehow... but am thinking that I need to
uninstall word and reinstall the entire baby...

???

Felix

 

[Beth Melton]

I'm not sure if anyone is still following this thread but I've just
encountered this issue myself and I believe it is due to a conflict
between it and another add-in and/or a customized File menu.

The primary action of the RHD utility when Word starts is to add-in
RHD.dot which supplies the "Remove Hidden Data" command under the File
menu below the "Save as Web Page" command.

What I encountered is another custom command is placed in the same
position and somehow this is creating a conflict. I haven't determined
exactly what is happening just yet but that's something I plan on
looking into.

In any event, check the File menu commands and see if there is a
command between "Save as Web Page" and above either "File Search" or
"Search" depending on the version of Word you are using.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Felix]

I dont have "save as web page" an I dont have "file search" or "search" either

I'm using MS Office Word 2003 (11.6359.6360) SP1