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[suresh]

WD2003 PPT2003 The file "name" is not available
(SOX040412700034)
TITLE: WD2003 PPT2003 The file "name" is not available
[ ]
**Problem** Office Student & Teacher 2003 [2003 -
W_6682 ]
ID: SOX040412700034 CRT: Apr 12 2004 MOD: Apr 12
2004 STS:Customer Verified

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*** Problem Description ***
Action - Open saved word file.
Result - The file "name" is not available, when trying to
open word document.

Action - Open saved Power point file.
Result - PowerPoint cannot read "path of file"


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*** Resolution *** Apr 12 2004 10:17AM v_2djard

Disable Norton Plug through Options in Norton.

If options is not available

Search for Officeav.dll and rename officeav.old

Reboot and test opening save ppt and word files.



Key word: Norton Internet Security Office 2003 Off2003
Word Powerpoint Power point