Responding to e-mails, Outlook not using my default e-mail account(s)

[craig]

Hello, sure hope I can get some help on this. I am in an office using
Exchange (and Outlook 2003) and I have three e-mail accounts set up.
My Exchange account is listed as my first (and default) one in the
list, followed by two POP accounts. The second POP account is my work
account and the third/final POP account is my personal e-mail account.

When I go to send an e-mail, it uses my Exchange account (as I believe
it should). But when I respond to ANY e-mail (no matter which account
the e-mail was sent to) it ALWAYS uses my personal account to send from
(which is really not a good thing given I'm at work). Sure enough I
can go to the Accounts select list to choose one of the other
accounts.... but that's a pain in the butt to do each time I respond
and more importantly I'm sure I won't remember to do it for EVERY
e-mail I respond to.

I have tried multiple times rearranging the order in which the e-mail
accounts show up, and which one is chosen as the "default" but none of
that seems to make any difference.

Can someone PLEASE help me to troubleshoot this?

Thanks,
Craig

 

[Milly Staples [MVP - Outlook]]

Put your personal account in a separate profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Hello, sure hope I can get some help on this. I am in an office using
| Exchange (and Outlook 2003) and I have three e-mail accounts set up.
| My Exchange account is listed as my first (and default) one in the
| list, followed by two POP accounts. The second POP account is my work
| account and the third/final POP account is my personal e-mail account.
|
| When I go to send an e-mail, it uses my Exchange account (as I believe
| it should). But when I respond to ANY e-mail (no matter which account
| the e-mail was sent to) it ALWAYS uses my personal account to send
| from (which is really not a good thing given I'm at work). Sure
| enough I can go to the Accounts select list to choose one of the other
| accounts.... but that's a pain in the butt to do each time I respond
| and more importantly I'm sure I won't remember to do it for EVERY
| e-mail I respond to.
|
| I have tried multiple times rearranging the order in which the e-mail
| accounts show up, and which one is chosen as the "default" but none of
| that seems to make any difference.
|
| Can someone PLEASE help me to troubleshoot this?
|
| Thanks,
| Craig

 

[SuperCraig]

Hmmm... different profiles. Then I would have to log on/out for each
to be able to read and respond to e-mails... I think that's a bit more
cumbersome than I was hoping. There's got to be a way to set which
e-mail address is used for Replies by default. I'm more interested in
that sort of fix, but thanks for your input Milly!!

Anyone know how to tell Outlook which (of three) e-mails it will use to
respond to incoming mail? I wish it was smart enough to know that if
an e-mail was sent to my work address to use that one to respond with,
doesn't seem like too much to ask for, does it? lol.

Any other suggestions??

 

[Milly Staples [MVP - Outlook]]

That is the way it is supposed to work - replies are sent using the receiving account. Sometimes, it does not do that - that is why I recommended using a separate profile (besides the obvious question of why you have a personal email account setup on a work machine, but I won't go there.)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, SuperCraig asked:

| Hmmm... different profiles. Then I would have to log on/out for each
| to be able to read and respond to e-mails... I think that's a bit more
| cumbersome than I was hoping. There's got to be a way to set which
| e-mail address is used for Replies by default. I'm more interested in
| that sort of fix, but thanks for your input Milly!!
|
| Anyone know how to tell Outlook which (of three) e-mails it will use
| to respond to incoming mail? I wish it was smart enough to know that
| if an e-mail was sent to my work address to use that one to respond
| with, doesn't seem like too much to ask for, does it? lol.
|
| Any other suggestions??
|
| Milly Staples [MVP - Outlook] wrote:
|| Put your personal account in a separate profile.
||
|| --
|| Milly Staples [MVP - Outlook]

 

[SuperCraig]

Well, being a founder of the company, I'm "allowed" to have my personal
account on here as well as my business one and this has worked just
fine in the past, but I just got back from a 6 month sabbatical and
tried to set up the machine the same way and can't get it to work the
same as it has before.

As you said, it's "supposed to" work that way, is there any way to
reconfigure it to make sure that it actually does work that way?

Are there any other avenues of support I should know about (any other
user groups to post the question, or if I had to pay for support, how
would I go about doing that?)

Thanks so much for your input and support!

 

[Brian Tillman]

Hmmm... different profiles. Then I would have to log on/out for each
to be able to read and respond to e-mails...

No you wouldn't. Milly's talking about mail profiles, not Windows profiles.
You'd need to stop and restart Outlook, not log out then in again.

 

[Dr Teeth]

Sometimes, it does not do that

You are telling me <g>. Outlook allows me to set a default account and
it should not be too much to ask that it does what it is told. There
seems to be no rhyme or reason as to which email account is used to
reply...funnily enough, the default one seems to be the least popular.

There must be a fix for this somewhere...

Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.