Save As malfunction

[robert kessel]

Save As on an existing document causes the MS word
document name icon on the task bar to pulsate and document
freezes. Right clicking on icon opens window for selecting
location to save document and enables document saving to
proceed. How do I rectify this problem?

 

[Suzanne S. Barnhill]

This problem is probably caused by a conflict with the Norton Office
Plug-in. See "WD2002: Title Bars Flash, Word Becomes Unresponsive, or Word
Cannot Close [KB 812075]" at http://support.microsoft.com/?kbid=812075

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Beth Melton]

Hi Robert,

The flashing task indicates Word is waiting for a response from you.
The Save As dialog box is opening behind the Word application window
and you don't see it. The next time it happens minimize the Word
application window and see if this is the case.

If so the problem is caused by one of two issues:

If you are using Norton then try disabling the "Office Plug-in" option
since it is known to cause dialog boxes to appear behind the
application window.
In Norton go to "Options" and then select "Miscellaneous" and disable
the Office Plug-in option.

If you are starting Word using the Quick Launch bar then this is a
known bug and it has been corrected in the Office XP SP2 patch. Here
is an article that contains information on obtaining the latest Office
XP updates:
http://support.microsoft.com/?kbid=307841

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/