Security Certificate, unable to retrieve email from server

[sanfranciscoab]

Version: v.X
Operating System: Mac OS X 10.3 (Panther)
Email Client: pop

I have confirmed with ATT/sbcglobal that my settings for retrieving email are correct. I get the error message: "Could not retrieve email", "Security failure. Personal certificate required" Error 2995.

Where can I donwnload teh appropriate security certificate update?

Thank you for any help.

 

[William Smith [MVP]]

I have confirmed with ATT/sbcglobal that my settings for retrieving
email are correct. I get the error message: "Could not retrieve
email", "Security failure. Personal certificate required" Error 2995.

Where can I donwnload teh appropriate security certificate update?

You would get that from ATT/sbcglobal.

However, I suspect you've probably enabled something like "This POP
service requires a secure connection (SSL)" in your account settings but
that the service doesn't support it.

Go to Tools --> Accounts... and double-click your POP account to edit
it. Then under the Receiving mail section at the bottom click the "Click
here for advanced receiving options" button. De-select the first option.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Christine]

(e-mail address removed) wrote:

I have confirmed with ATT/sbcglobal that my settings for retrieving
email are correct. I get the error message: "Could not retrieve > email",

"Security failure. Personal certificate required" Error 2995. > > Where
can I donwnload teh appropriate security certificate update?





You would get that from ATT/sbcglobal.





However, I suspect you've probably enabled something like "This POP service
requires a secure connection (SSL)" in your account settings but that
the service doesn't support it.





Go to Tools --> Accounts... and double-click your POP account to edit
it. Then under the Receiving mail section at the bottom click the "Click
here for advanced receiving options" button. De-select the first option.





Hope this helps!





--





bill





Entourage Help Page Entourage Help Blog YouTalk Twitter: follow

 

[Christine]

Hello. Perhaps you can help me regarding this issue. I cannot send/receive because of the Personal certificate required error message, but when I go into advanced receiving options and select override default POP port to 995 (for my att.net account) it never stays. I go back in and find it no longer checked. Can you help? thank you

 

[William Smith [MVP]]

Hello. Perhaps you can help me regarding this issue. I cannot
send/receive because of the Personal certificate required error
message, but when I go into advanced receiving options and select
override default POP port to 995 (for my att.net account) it never
stays. I go back in and find it no longer checked. Can you help?
thank you

Hi Christine!

If you have an answer or comment for the original poster then please
respond within that thread. Otherwise, if you're looking for a solution
to your own problem -- no matter how similar to someone else's -- then
begin your own thread. Similar problems may not have the same solutions.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[ken]

Hi,
I'm having similar issues with the 2995 error. I saw the instructions but I am unable to make the changes because Entourage crashes right after sharing the error message. Is there a backstage solution?

thanks,
Ken

 

[William Smith [MVP]]

I'm having similar issues with the 2995 error. I saw the instructions
but I am unable to make the changes because Entourage crashes right
after sharing the error message. Is there a backstage solution?

Hi Ken!

If you have an answer or comment for the original poster then please
respond within that thread. Otherwise, if you're looking for a solution
to your own problem -- no matter how similar to someone else's -- then
begin your own thread. Similar problems may not have the same solutions.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Guest]

This helps only with receiving mail, not sending it. How can I get Entourage to send mail?

 

[William Smith [MVP]]

This helps only with receiving mail, not sending it. How can I get

Entourage to send mail?

If you have an answer or comment for the original poster then please
respond within that thread. Otherwise, if you're looking for a solution
to your own problem -- no matter how similar to someone else's -- then
begin your own thread. Similar problems may not have the same solutions.

Begin a new thread with details of your own problem, include your
software versions and what you've tried already to fix the problem.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>