Send/Receive not operational

[kdcrooks]

I updated Office Professional Edition 2003 with the Service Pack 1 and Update
for Outlook. Since then I am unable to send/receive email messages. All
settings appear to be okay. What else should I be checking???

 

[Milly Staples [MVP - Outlook]]

What error message do you receive when you use the Test Account Settings?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, kdcrooks asked:

| I updated Office Professional Edition 2003 with the Service Pack 1
| and Update for Outlook. Since then I am unable to send/receive email
| messages. All settings appear to be okay. What else should I be
| checking???

 

[kdcrooks]

Millie, thanks for responding. Test Account Settings are error free.
Earthlink tech assistance verifies that all my settings are okay. They
believe that the problem is in the Outlook Program and advised me to contact
Microsoft.

 

[Milly Staples [MVP - Outlook]]

Is your server set to authenticate to Earthlink's? I seem to remember that
they recently changed how it works.

If that setting change does not work, try creating a new mail profile under
Control Panel->Mail Icon->Show Profiles->New.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, kdcrooks asked:

| Millie, thanks for responding. Test Account Settings are error free.
| Earthlink tech assistance verifies that all my settings are okay. They
| believe that the problem is in the Outlook Program and advised me to
| contact Microsoft.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What error message do you receive when you use the Test Account
|| Settings?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, kdcrooks asked:
||
||| I updated Office Professional Edition 2003 with the Service Pack 1
||| and Update for Outlook. Since then I am unable to send/receive
||| email messages. All settings appear to be okay. What else should
||| I be checking???

 

[kdcrooks]

Millie, I worked with Microsoft on phone, and yes, the profile had been
corrupted probably in the updating process. I am receiving mail now. I have
not yet tested the send feature. Thanks for checking back.