sending problems with Outlook 2003

[Bill H.]

Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop. Laptop
has 2Gb RAM, about 40% free on hard drive, and the processor speed is around
2.0 GHz. It is connected to the Internet via wireless to the wireless
router. Signal strength at the laptop is "low." However, they can still
browse the Internet.

Internet is "regular" DSL.

Receiving email is generally not a problem, but sending generally is.

Even small emails (10-50K) often have problems sending. They just stay
stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
almost never go. Sometimes they eventually do get sent. I'm not sure why.

Send/receive was set to every 3 minutes, I changed that to every 5 minutes.
Made no difference, and they prefer a check time of 1 minute, since things
have to move fast in the business (PR).

When I check the "test settings" button for the account (there is only one),
all is OK.

Due to the nature of work, a lot of stuff is saved in various Outlook
folders. Norton 360 is installed but currently "deactivated" due to expired
subscription.

The .pst file is about 5Gb. Which is another interesting thing. I drill
down to the "compact file" button, and the compacting msb is so brief I
don't see how it could have really done anything. Am I missing something
here?

What can be done to get the emails flowing again?

Thx.

 

[Peter Foldes]

Are you scanning your outgoing emails with your AV ???

 

[Diane Poremsky [MVP]]

Uninstall norton. When you install something else, do not enable email
scanning.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Bill H.]

No. As the post said, AV is deactivated due to non-renewal.

 

[Bill H.]

While Norton may be installed, it is deactivated and not running.

Uninstall norton. When you install something else, do not enable email
scanning.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop. Laptop
has 2Gb RAM, about 40% free on hard drive, and the processor speed is
around 2.0 GHz. It is connected to the Internet via wireless to the
wireless router. Signal strength at the laptop is "low." However, they
can still browse the Internet.

Internet is "regular" DSL.

Receiving email is generally not a problem, but sending generally is.

Even small emails (10-50K) often have problems sending. They just stay
stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
almost never go. Sometimes they eventually do get sent. I'm not sure why.

Send/receive was set to every 3 minutes, I changed that to every 5
minutes. Made no difference, and they prefer a check time of 1 minute,
since things have to move fast in the business (PR).

When I check the "test settings" button for the account (there is only
one), all is OK.

Due to the nature of work, a lot of stuff is saved in various Outlook
folders. Norton 360 is installed but currently "deactivated" due to
expired subscription.

The .pst file is about 5Gb. Which is another interesting thing. I drill
down to the "compact file" button, and the compacting msb is so brief I
don't see how it could have really done anything. Am I missing something
here?

What can be done to get the emails flowing again?

Thx.

 

[William]

While Norton may be installed, it is deactivated and not running.

The only way to deactivate Norton is to uninstall it. The only way to
uninstall Norton is to use the Norton Removal Tool found at
http://www.symantec.com/nrt

 

[Peter Foldes]

Not Norton. The only way to deactivate or disable Norton is to uninstall it using
their uninstall tool. And the only way to completely remove all the remnants from
your system that it installs is to reformat.

Norton Uninstall Tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Diane Poremsky [MVP]]

Doesn't matter. If its installed it can affect Outlook's ability to send
email.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

While Norton may be installed, it is deactivated and not running.

Uninstall norton. When you install something else, do not enable email
scanning.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
speed is around 2.0 GHz. It is connected to the Internet via wireless
to the wireless router. Signal strength at the laptop is "low."
However, they can still browse the Internet.

Internet is "regular" DSL.

Receiving email is generally not a problem, but sending generally is.

Even small emails (10-50K) often have problems sending. They just stay
stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
almost never go. Sometimes they eventually do get sent. I'm not sure
why.

Send/receive was set to every 3 minutes, I changed that to every 5
minutes. Made no difference, and they prefer a check time of 1 minute,
since things have to move fast in the business (PR).

When I check the "test settings" button for the account (there is only
one), all is OK.

Due to the nature of work, a lot of stuff is saved in various Outlook
folders. Norton 360 is installed but currently "deactivated" due to
expired subscription.

The .pst file is about 5Gb. Which is another interesting thing. I drill
down to the "compact file" button, and the compacting msb is so brief I
don't see how it could have really done anything. Am I missing
something here?

What can be done to get the emails flowing again?

Thx.

 

[liveonrock]

I am having the same problem (emails are receiving fine but outgoing emails
sit in outbox). This is a new problem that just occured after doing a
Microsoft update for Outlook 2003. I have uninstalled Norton AV and still
have the problem.

Doesn't matter. If its installed it can affect Outlook's ability to send
email.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

While Norton may be installed, it is deactivated and not running.

Uninstall norton. When you install something else, do not enable email
scanning.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
speed is around 2.0 GHz. It is connected to the Internet via wireless
to the wireless router. Signal strength at the laptop is "low."
However, they can still browse the Internet.

Internet is "regular" DSL.

Receiving email is generally not a problem, but sending generally is.

Even small emails (10-50K) often have problems sending. They just stay
stuck in the Outbox. Larger emails (with attachments of 2-6MB or more)
almost never go. Sometimes they eventually do get sent. I'm not sure
why.

Send/receive was set to every 3 minutes, I changed that to every 5
minutes. Made no difference, and they prefer a check time of 1 minute,
since things have to move fast in the business (PR).

When I check the "test settings" button for the account (there is only
one), all is OK.

Due to the nature of work, a lot of stuff is saved in various Outlook
folders. Norton 360 is installed but currently "deactivated" due to
expired subscription.

The .pst file is about 5Gb. Which is another interesting thing. I drill
down to the "compact file" button, and the compacting msb is so brief I
don't see how it could have really done anything. Am I missing
something here?

What can be done to get the emails flowing again?

Thx.

 

[Diane Poremsky [MVP]]

did you try repairing outlook? (help menu, detect and repair)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I am having the same problem (emails are receiving fine but outgoing
emails
sit in outbox). This is a new problem that just occured after doing a
Microsoft update for Outlook 2003. I have uninstalled Norton AV and still
have the problem.

Doesn't matter. If its installed it can affect Outlook's ability to send
email.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

While Norton may be installed, it is deactivated and not running.


Uninstall norton. When you install something else, do not enable email
scanning.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


Client has Outlook 2003 (11.8217.8221) SP3 installed on a laptop.
Laptop has 2Gb RAM, about 40% free on hard drive, and the processor
speed is around 2.0 GHz. It is connected to the Internet via
wireless
to the wireless router. Signal strength at the laptop is "low."
However, they can still browse the Internet.

Internet is "regular" DSL.

Receiving email is generally not a problem, but sending generally is.

Even small emails (10-50K) often have problems sending. They just
stay
stuck in the Outbox. Larger emails (with attachments of 2-6MB or
more)
almost never go. Sometimes they eventually do get sent. I'm not sure
why.

Send/receive was set to every 3 minutes, I changed that to every 5
minutes. Made no difference, and they prefer a check time of 1
minute,
since things have to move fast in the business (PR).

When I check the "test settings" button for the account (there is
only
one), all is OK.

Due to the nature of work, a lot of stuff is saved in various Outlook
folders. Norton 360 is installed but currently "deactivated" due to
expired subscription.

The .pst file is about 5Gb. Which is another interesting thing. I
drill
down to the "compact file" button, and the compacting msb is so brief
I
don't see how it could have really done anything. Am I missing
something here?

What can be done to get the emails flowing again?

Thx.