Trouble Installing and Removing

[Doug Jenik]

I have Lenovo ThinkPad which apparently had a trial version of MS Office Pro
2007 installed. The IT office installed a second full version on the laptop
apparently without removing the trial version and shipped it off to me.
When I got it, I wanted to use Outlook but it was loaded so I went into the
control panel and used the ³Add or Remove Programs² to add outlook which
was already on the machine. After this, everything has been down hill. Now
the programs run but the MS installation program tries to run 4-5 times
during the application startup. I then went in and tried to remove the
trial version but that was only partially successful and returned an error
stating that the install (database) was corrupted, that it couldn¹t remove
it, and to use the install CDs to correct it. I took the laptop back to
some IT folks who tried to reinstall the MS Office Pro but the installation
failed. They tried several repairs but were unsuccessful and now they
insist that they need to slick the whole drive to fix the problem. The
installs won¹t execute, the program removal won¹t execute, software updates
won¹t execute, the repair routines don¹t appear to do anything to fix the
problem. Is there anything else I can do to fix this problem without
reloading the whole HDD? Is there anything I can do to remove the trial
version to get that out of the way and ensure it¹s not causing any
conflicts? Any suggestions would be appreciated. Thanks.
Signed - A very frustrated user.

 

[JoAnn Paules]

I know what I'd do - give it back to IT and tell them either make it right,
reformat the system and do it right, or get me another laptop that works
correctly.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



I have Lenovo ThinkPad which apparently had a trial version of MS Office Pro
2007 installed. The IT office installed a second full version on the laptop
apparently without removing the trial version and shipped it off to me.
When I got it, I wanted to use Outlook but it was loaded so I went into the
control panel and used the "Add or Remove Programs" to add outlook which
was already on the machine. After this, everything has been down hill. Now
the programs run but the MS installation program tries to run 4-5 times
during the application startup. I then went in and tried to remove the
trial version but that was only partially successful and returned an error
stating that the install (database) was corrupted, that it couldn't remove
it, and to use the install CDs to correct it. I took the laptop back to
some IT folks who tried to reinstall the MS Office Pro but the installation
failed. They tried several repairs but were unsuccessful and now they
insist that they need to slick the whole drive to fix the problem. The
installs won't execute, the program removal won't execute, software updates
won't execute, the repair routines don't appear to do anything to fix the
problem. Is there anything else I can do to fix this problem without
reloading the whole HDD? Is there anything I can do to remove the trial
version to get that out of the way and ensure it's not causing any
conflicts? Any suggestions would be appreciated. Thanks.
Signed - A very frustrated user.

 

[Doug Jenik]

I'd love to but they'll remove much of the additional software that I use
that they didn't load and I'd have to send it off to have it done which
might take weeks or months and I simple can't afford to lose it for that
long. I'm at a point where I either just live with Office trying to install
multiple times every time I start an app or sending it off and doing without
which really isn't doable for me right now. I figured that if I could just
get an update to run, that it might fix the problems. No joy.