System is dangerously low on resources.
This behavior may occur under any of the following
circumstances:
You open Word.
You try to print a document.
Word appears to stop responding (hangs), and you press
CTRL+ALT+DELETE to quit Winword.exe through the Task
Manager.
CAUSE
This behavior can occur if the default Word template
(Normal.dot) is damaged.
RESOLUTION
NOTE: Because there are several versions of Microsoft
Windows, the following steps may be different on your
computer. If they are, see your product documentation to
complete these steps.
To resolve this problem, rename your global template
(Normal.dot). To do this, follow the steps for your
version of Microsoft Windows.
Microsoft Windows XP:
Quit all instances of Word, including Microsoft Outlook if
Word is set as your e-mail editor.
Click Start and then click Search.
In the Search Results dialog box, under What do you want
to search for?, click All files and folders.
In the All or part of the file name box, type Normal.dot.
In the Look in box, select your local hard disk (or an
alternate user template location if you are running Word
from a network server).
Click Search to search for the file.
For each occurrence of Normal.dot that appears in the
Search Results dialog box, right-click the file. Click
Rename on the shortcut menu. Type a new name for the file,
such as OldNormal.dot or Normal-1.dot, and then press
ENTER.
On the File menu, click Close to close the Search program.
Microsoft Windows Millennium Edition (Me) or Microsoft
Windows 2000:
Quit all instances of Word. If you use Word as your e-mail
editor, be sure to quit Microsoft Outlook also.
Click Start, point to Search, and then click For Files or
Folders.
In the Search for Files or Folder Named box, type
Normal.dot.
In the Look in box, select your local hard disk (or an
alternate user template location if you are running Word
from a network server).
Click Search Now to search for the file.
For each occurrence of Normal.dot that appears in the
Search Results window, right-click the file, and then
click Rename on the menu that appears. Type a new name for
the file, such as OldNormal.dot or Normal-1.dot, and then
press ENTER.
Close the Search Results window. Restart Word normally
(without using the /a switch).
Microsoft Windows 95, Microsoft Windows 98, or Microsoft
Windows NT 4.0:
Quit all instances of Word. If you use Word as your e-mail
editor, be sure to quit Microsoft Outlook also.
Click Start, point to Find, and then click Files or
Folders.
In the Named box, type Normal.dot.
In the Look in box, select your local hard disk (or an
alternate user template location if you are running Word
from a network server).
Click Find Now to search for the file.
For each occurrence of Normal.dot that appears in the Find
dialog box, right-click the file, and then click Rename on
the menu that appears. Type a new name for the file, such
as OldNormal.dot or Normal-1.dot, and then press ENTER.
Close the Find dialog box. Restart Word normally (without
using the /a switch).
If Word starts correctly, you have resolved the problem.
In this case, the problem is a damaged Normal.dot
template. You may need to change a few settings to restore
your favorite options.
If the Normal.dot file that you renamed contains
customizations, such as styles, macros, or AutoText
entries that cannot be easily recreated, you may be able
to copy those customizations from the old Normal.dot file
to the new Normal.dot file by using the Organizer.
For more information about using the Organizer in Word
2000 or Word 2002, click Microsoft Word Help on the Help
menu, type using the Organizer in the Office Assistant or
the Answer Wizard, and then click Search to view the
topics returned.
For more information about using the Organizer in Word 97,
click Contents and Index on the Help menu, click the Index
tab in Word Help, type the following text
using the organizer
and then double-click the selected text to go to the "Use
settings from another document or template" topic. If you
are unable to find the information you need, ask the
Office Assistant.
MORE INFORMATION
More than one copy of Normal.dot may reside on your
computer if multiple users are enabled, or if there are
multiple installations of Word (for example, on different
operating systems). It is important that you rename the
correct copy of the Normal.dot template file.
Use the following path information to select the correct
location and instance of Normal.dot:
Profiles enabled (multiple users use this computer and
each user must use individual credentials to log on):
drive letter:\Windows\Profiles\your user name\Application
Data\Microsoft\Template
Profiles not enabled:
drive letter:\Windows\Application Data\Microsoft\Templates
To further narrow the search, use the following criteria:
Look at the time and date when the file was last modified.
These variables should correspond to the time and date
when the problem first occurred.
The size of the damaged file is often well in excess of
100 kilobytes (KB).
If you need more support or assistance on this issue,
please contact me at the address below. If you need help
with a new problem, please post it at
www.protonic.com so
that all of our technicians can view it.
