various problems after recent office update

[mansart]

I have Outlook 2003 running on WinXP home with two "user accounts". I
recently allowed an Office 2003 update to run and since then I have
encountered the following problems in Outlook:

On one XP User Account:
1) All mail is now displayed in plain text and I have to click and choose
"Display as HTML" on each message in order to view it properly. [Note: "Read
all standard mail in plain text" was not and is not check and checking or
unchecking it has no effect.]

2) Links (though still displayed as links) no longer work in any emails.
[Note: "Don't turn on links in messages that might connect to unsafe or
fraudulent sites" was checked after the update, but unchecking it has no
effect.]

Meanwhile, on the other XP User Account:
1) The junk mail filter has stopped working competely. [Note: The filter was
and is set at "Safe Lists Only", but all mail is now going to the inbox and
changing the filter level has no effect.]

None of these problems existed before the update. Any suggestions on how to
fix these problems would be appreciated. By the way, I don't know if has
anything to do with it, but when I initially installed Outlook I changed the
default location of the .pst files to an alternate drive. Also, I have tried
using Outlook's "Detect and Repair" feature, but that did not solve any of
the problems.

 

[Roady [MVP]]

Update was Office 2003 Service Pack 2. Did you also apply the Junk E-mail
Filter update?
http://office.microsoft.com/officeupdate should tell

Are you using any third party programs that integrate with Outlook like a
virusscanner or other security suite? Disable this integration and see if it
still happens.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I have Outlook 2003 running on WinXP home with two "user accounts". I
recently allowed an Office 2003 update to run and since then I have
encountered the following problems in Outlook:

On one XP User Account:
1) All mail is now displayed in plain text and I have to click and choose
"Display as HTML" on each message in order to view it properly. [Note: "Read
all standard mail in plain text" was not and is not check and checking or
unchecking it has no effect.]

2) Links (though still displayed as links) no longer work in any emails.
[Note: "Don't turn on links in messages that might connect to unsafe or
fraudulent sites" was checked after the update, but unchecking it has no
effect.]

Meanwhile, on the other XP User Account:
1) The junk mail filter has stopped working competely. [Note: The filter was
and is set at "Safe Lists Only", but all mail is now going to the inbox and
changing the filter level has no effect.]

None of these problems existed before the update. Any suggestions on how to
fix these problems would be appreciated. By the way, I don't know if has
anything to do with it, but when I initially installed Outlook I changed the
default location of the .pst files to an alternate drive. Also, I have tried
using Outlook's "Detect and Repair" feature, but that did not solve any of
the problems.

 

[mansart]

Thanks for the tips, Robert. Here's the latest.

Regarding issues one and two (on the first user account) I have discovered
that they are only true of mail in the junk email folder, (I usually have
only my most important messages go to the inbox and read the rest of my mail,
newsletters, etc, in the junkmail box...if I move these messages from the
junk mailbox to the inbox they then open in HTML format with active
links...move them back to junk mailbox and they open in plain text with
inactive links). I assume therefore that this is a new feature of SP2. I wish
there was a way to disable this feature!

Unfortuntely, the issue with the second user account has not been resolved.
Officeupdate says that everything is up to date, so I assume that I have the
Junk E-mail Filter update. I also tried disabling McAfee's email integration,
but the junk mail filter is still not working. All mail is going directly to
the inbox. Any other suggestions on this one?

Update was Office 2003 Service Pack 2. Did you also apply the Junk E-mail
Filter update?
http://office.microsoft.com/officeupdate should tell

Are you using any third party programs that integrate with Outlook like a
virusscanner or other security suite? Disable this integration and see if it
still happens.

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
I have Outlook 2003 running on WinXP home with two "user accounts". I
recently allowed an Office 2003 update to run and since then I have
encountered the following problems in Outlook:

On one XP User Account:
1) All mail is now displayed in plain text and I have to click and choose
"Display as HTML" on each message in order to view it properly. [Note: "Read
all standard mail in plain text" was not and is not check and checking or
unchecking it has no effect.]

2) Links (though still displayed as links) no longer work in any emails.
[Note: "Don't turn on links in messages that might connect to unsafe or
fraudulent sites" was checked after the update, but unchecking it has no
effect.]

Meanwhile, on the other XP User Account:
1) The junk mail filter has stopped working competely. [Note: The filter was
and is set at "Safe Lists Only", but all mail is now going to the inbox and
changing the filter level has no effect.]

None of these problems existed before the update. Any suggestions on how to
fix these problems would be appreciated. By the way, I don't know if has
anything to do with it, but when I initially installed Outlook I changed the
default location of the .pst files to an alternate drive. Also, I have tried
using Outlook's "Detect and Repair" feature, but that did not solve any of
the problems.