Visio Slow Performance 100% CPU

[stu]

I've been running Visio 2003 standard for many years now and all of a sudden
its started crawling along, taking 100% CPU, as if I'm running it on a really
slow PC. Ive uninstalled and re-installed, I'm not running any active-x or
have any large pictures. Even in a new document its painfully slow taking 3
or 4 second to give me a cursor in a text box, I can see each screen re-draw.
If I try to move one of the small windows that show, for example the size of
an object, it takes forever as it redraws this box.

When I go into any other office app the performance is fine. I've got no
Event log entries everything inc. office is up to date and I've tried running
with spyware, AV etc. disabled.

Can anyone help I can't find anything on the web for this problem?

 

[Paul Herber]

I've been running Visio 2003 standard for many years now and all of a sudden
its started crawling along, taking 100% CPU, as if I'm running it on a really
slow PC. Ive uninstalled and re-installed, I'm not running any active-x or
have any large pictures. Even in a new document its painfully slow taking 3
or 4 second to give me a cursor in a text box, I can see each screen re-draw.
If I try to move one of the small windows that show, for example the size of
an object, it takes forever as it redraws this box.

When I go into any other office app the performance is fine. I've got no
Event log entries everything inc. office is up to date and I've tried running
with spyware, AV etc. disabled.

Can anyone help I can't find anything on the web for this problem?

1. menu Tools -> Options -> File Paths
ensure that there is nothing inappropriate there.
If you've accidentally got, say, a path of just 'C:/' then that could
cause exactly the symptoms you are seeing.

2. Check and clear out the following folders:
C:\WINDOWS\Temp
C:\Documents and Settings\<your user name>\Local Settings\Temp
and the recycle bin

 

[Aaron Rykhus [MSFT]]

Was it running fine on the same machine/Windows install before? If so, whay
changed?

Check under Tools > Macros > COM Add-Ins... and uncheck any items to
disable add-ins there.

If not luck there, starting Visio in application safe mode (hold down Ctrl
key and start Visio til you get a Yes/No to start Visio in safe mode). If
same problem in Visio safe mode, try starting in Windows Safe Mode to see
if you still have the problem. If you don't have a problem in Win Safe Mode
that would point to a service or driver.

If you're still having problems test on another user account to see if it's
a user profile issue. Testing with a differnt default printer when starting
Visio is another good troubleshooting step.



Best Regards,

Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation

 

[stu]

Thanks for your help, it wasn't any of these.

Tools > Options... on the first tab there is a 'Display Options' section
checking 'smooth drawing' and 'Higher quality shape display' fixed it!

Now it runs perfectly, obviously a graphics card switch. Don't know how
they were de-selected in the first place?!?

 

[Aaron Rykhus [MSFT]]

Good catch, I've never heard of that one. If you don't mind sharing, what
service pack of Visio 2003 were you on when you had this issue? What OS and
display driver?


Best Regards,

Aaron Rykhus, MCP, MCDST
Online Support Engineer
Microsoft Corporation