When I read my email the cursor bounces back to the top.

[Penny]

When I read my received emails and attempt to scroll down through the message
it pops back up to the beginning of the message. This happens whether I use
the mouse or the directional keys on the keyboard.

 

[Brian Tillman]

When I read my received emails and attempt to scroll down through th
message
it pops back up to the beginning of the message. This happens whethe
I use
the mouse or the directional keys on the keyboard.

What version of Outlook? Are you using Word to read your messages