Why do I lose toolbar customizations when I close Word?

[tom1]

After customizing my Word toolbars, they are no longer there when I reopen
Word. If I change the normal.dot template, it causes the program to crash.
I tried saving a blank template form separately, but it still opens with the
original normal.dot (uncustomized).

 

[Suzanne S. Barnhill]

If you are running Acrobat 7, see the last section of
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm

 

[tom1]

Thanks. Our agency just switched to Adobe Acrobat 7.0.5 and, sure enough,
this solved the problem.