Why does Office 2003 update tool fail after 40% completion?

G

GeoffR

Tool fails to complete then a screen offers 4 reasons - none of which seem to
apply. Looks for file on floppy drive even though instal was from CD. Makes
no difference whether source CDROM is in drive or not.
 
G

Goose[MS]

GeoffR:
The site fails to run detection?
Please try the steps in this KB article
http://support.microsoft.com/?kbid=304498 they help sometimes when detection
is failing.
If you believe that perhaps your previous updates have been damaged try
running the Windows Installer Cleanup Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 to correct it.
Please read the article carefully.

Gustavo Muñoz
Software Test Engineer
Microsoft

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