C
Craig
I have a valid Microsoft Office CD from my employer. I
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.
However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)
So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.
So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?
Craig
was given this about a year ago, and was told that it was
a legal/valid to install it on my home computer, under a
license between my employer and Microsoft. I had no
problems loading this software on my home computer. I
have no reason to believe that this is an illegal disc.
However, I recently purchased a new home computer. I am
in the process of getting rid of Computer A, and loading
all necessary files and software onto Computer B. When I
tried to load office onto computer B, the program asked
for the Product Key, which I have, and which it accepted
during the loading process. However, the next day, I went
to use Excel, and it asked for the product key again. I
typed it in again, and this time I was told that it was an
invalid product key. I know that this is not true. It
gives me the same error message when I try to use any of
the Office products (power point, etc.)
So I tried to get support from Microsoft. I refuse to pay
for support, for a product that I know is valid. So I
tried E-mail support, but their site asked for the Product
ID. I was able to obtain the Product ID for Excel from
computer A, but when I typed it in to the support web
site, the web site told me that it was an invalid product
ID. Without the product ID number, the Microsoft suppoort
site will not accept my question.
So I am reduced to trying this news group thing, and
seeing if anybody will actually respond to this. Does
anybody know what is wrong, and what I can do?
Craig
