Word 2000 - Save As Error: Folder isn't accessible

[roundhouse]

Here is my experience with this problem:

networkeer to peer xp,me,98 - most user documents stored on ME machine

First reported as "can't save as" in Publisher (office xp on xp-sp1 machine)
to networked folder - on ME machine. Soon complaint about Word and Excel
having same problem. User had admin rights on the xp system. Had been using
this configuration for about 1 year with no problem. I went to another xp
machine and logged on as the user and had no problem opening the file and
doing "save as". This machine had sp2 and probably had NOT had the updates
installed. Trying to pin down the problem I went back to the first machine
and tried saving some test files. Both notepad and wordpad allowed "save as"
on both the ME and the other XP machines. Could not "save as" in office XP
programs to the other XP machine (or the ME).

From this all I could conclude was that the problem was in the office
package and NOT network related.

This started about a month ago - user is getting tired of work arounds such
as save to local drive - move to networked floder, or copying and renaming
networked file first to allow editing and saving. This week the user of the
xp-sp2 machine reported same problem - I'll bet the updates have been applied!

Does anyone know how the updates relate to The Microsoft Office XP
FileDialog Object? Specifically the
"SaveAs Dialog (msoFileDialogSaveAs) - allows users to select a single file.
If you choose to do so, you can then save the current file by using the
Execute method"

see knowledgebase article ID 288543 for using this dialog

The fact that only Office "save as" seems to be having this problem makes me
think this might be a good place to at closely.

Thank you all for this thread - I was getting nowhere until I found this
site. It really makes one look bad when all you can say to the victim
is"damned if I know what's going on!"

 

[roundhouse]

I have some thoughts on this problem.
While trying to solve a user complaint about Publisher(on XP-sp1) not
allowing "save as" I found the following symptoms:
All Office XP programs were having this problem.
Notepad and Wordpad worked properly.
Problem was same when files were on ME or another XP(sp2) machine.

At the same time (about 2 weeks ago) the second XP-sp2 machine did NOT have
the problem. This week the user of the second machine reported the problem.
I'll bet the updates have been applied!

Does anyone know how the updates interact with the:
SaveAs Dialog (msoFileDialogSaveAs) - allows users to select a single file.
If you choose to do so, you can then save the current file by using the
Execute method.

See knowledgebase Article ID 288543 - INFO: The Microsoft Office XP
FileDialog Object

Thank you all for this thread - until I found it I couldn't find any useful
info. I was getting tired of saying "damned if I know!"

 

[TF]

In case you haven't worked through the remainder of this long thread, the
fix is to uninstall HotFix KB885250. Then please call Microsoft and report
the bug (or otherwise they may fail to patch the bug as Windows 98 is
officially no longer supported).




: Here is my experience with this problem:
:
: networkeer to peer xp,me,98 - most user documents stored on ME machine
:
: First reported as "can't save as" in Publisher (office xp on xp-sp1
machine)
: to networked folder - on ME machine. Soon complaint about Word and Excel
: having same problem. User had admin rights on the xp system. Had been
using
: this configuration for about 1 year with no problem. I went to another xp
: machine and logged on as the user and had no problem opening the file and
: doing "save as". This machine had sp2 and probably had NOT had the updates
: installed. Trying to pin down the problem I went back to the first machine
: and tried saving some test files. Both notepad and wordpad allowed "save
as"
: on both the ME and the other XP machines. Could not "save as" in office XP
: programs to the other XP machine (or the ME).
:
: From this all I could conclude was that the problem was in the office
: package and NOT network related.
:
: This started about a month ago - user is getting tired of work arounds
such
: as save to local drive - move to networked floder, or copying and renaming
: networked file first to allow editing and saving. This week the user of
the
: xp-sp2 machine reported same problem - I'll bet the updates have been
applied!
:
: Does anyone know how the updates relate to The Microsoft Office XP
: FileDialog Object? Specifically the
: "SaveAs Dialog (msoFileDialogSaveAs) - allows users to select a single
file.
: If you choose to do so, you can then save the current file by using the
: Execute method"
:
: see knowledgebase article ID 288543 for using this dialog
:
: The fact that only Office "save as" seems to be having this problem makes
me
: think this might be a good place to at closely.
:
: Thank you all for this thread - I was getting nowhere until I found this
: site. It really makes one look bad when all you can say to the victim
: is"damned if I know what's going on!"
:
:
:
:

 

[oldpcguy]

I sent Microsoft an email about this problem and they responded that I
should call a Support Professional to discuss.

Called the Support Professional and they did admit that "Microsoft has
a record of the problem and it is being looked into".

They were not able to give me any indication of when it might be
resolved but at least they admitted there is a problem and are looking
at it.

By the way, there have been a lot of recommendations to report this
problem to Microsoft but not too much in the way of how to do this.
One way, the way I used, was to post an email for WinXP SP2 support by
going to:

http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=6794&

Please continue to report this to Microsoft so they will give it a high
priority.

 

[David]

For those of you who don't see "Windows XP Hotfix - KB885250" under your
add/remove programs list, it may still be there.

Go to the windows update page and list the installed updates and see if it
lists it there.

To remove the Hotfix when its not showing under add/remove you need to
download the file, then under the windows command prompt type in the
following:

WindowsXP-KB885250-x86-ENU/uninstall

this should manually remove the hotfix.

 

[TF]

David

There's now an MSKB article covering the problem.

--
Subject: MS05-011 Security Update breaks saving from Excel and Word to
Windows 9x shared folder

This issue is under investigation for a possible fix, but since you may see
reports of it in the newsgroups, I wanted to provide the details.

The MS05-11 security update for Windows XP and Windows 2000 will cause
saving files from Excel and Word (versions 2000 and 2002 are verified) to
fail with an error ("The folder <name> isn't accessible..."). Windows is
evaluating a fix, but for now only the workarounds listed below are
available.

1. Save the file locally then move it to the Windows 98 machine.
2. Another possible workaround is to do the following:
When you type the name, use the tab key to move focus to the cancel button
and then click on Save.
OR
Click on CANCEL, hold down the mouse and then move the mouse off the cancel
button, then let go of the mouse button) and then click on Save.
4. Upgrade Windows 98 to either Windows 2000 or Windows XP

Obviously, none of these are great workarounds

Terry Farrell



: For those of you who don't see "Windows XP Hotfix - KB885250" under your
: add/remove programs list, it may still be there.
:
: Go to the windows update page and list the installed updates and see if it
: lists it there.
:
: To remove the Hotfix when its not showing under add/remove you need to
: download the file, then under the windows command prompt type in the
: following:
:
: WindowsXP-KB885250-x86-ENU/uninstall
:
: this should manually remove the hotfix.
:
: "oliverius" wrote:
:
: > ok partay people, here's a step-by-step :::
: >
: > go to Start > Settings > Control Panel
: >
: > Click on "add/remove programs"
: >
: > tick "show updates" up the top, near where it says "Current Programs"
: >
: > scroll down, and select "Windows XP Hotfix - KB885250" - click the
: > "Remove" button
: >
: > you'll probably get a dialog box saying "if you uninstall this, all of
: > these programs may not work." just click ok.
: >
: > to prevent it
: > re-installing
: >
: > reboot.
: >
: > in internet explorer, go to www.windowsupdate.microsoft.com
: >
: > select the second option : "custom Install"
: >
: > when it finds that particular hotfix again, tick "hide" so it won't
: > download and install that so called "fix" again.
: >
: > windows update should still be able to find other hotfixes as they are
: > released.
: >
: >

 

[kevthepuss]

Glad I found this thread, its been driving us mad. We also have XP machines
connecting to a peer to peer server running win98. Good that MS are now
dealing with it.

Having read this whole thread the best work around is that posted by Gary
Seymour on 15th Feb.

Incidently I believe hotfix KB885250 is also causing network problems with
LabView applications. Still investigating.

Thanks
Kevin (UK)

 

[kevthepuss]

See MS article KB 895900, hotfix now available but they advise waiting for
the next XP service pack.

Kevin

 

[TF]

I believe that if you run April's Updates, one of the Hotfixes has resolved
the problem.

Terry


:
: See MS article KB 895900, hotfix now available but they advise waiting for
: the next XP service pack.
:
: Kevin
:
: "kevthepuss" wrote:
:
: > Glad I found this thread, its been driving us mad. We also have XP
machines
: > connecting to a peer to peer server running win98. Good that MS are now
: > dealing with it.
: >
: > Having read this whole thread the best work around is that posted by
Gary
: > Seymour on 15th Feb.
: >
: > Incidently I believe hotfix KB885250 is also causing network problems
with
: > LabView applications. Still investigating.
: >
: > Thanks
: > Kevin (UK)
: >
: > "TF" wrote:
: >
: > > David
: > >
: > > There's now an MSKB article covering the problem.
: > >
: > > --
: > > Subject: MS05-011 Security Update breaks saving from Excel and Word to
: > > Windows 9x shared folder
: > >
: > > This issue is under investigation for a possible fix, but since you
may see
: > > reports of it in the newsgroups, I wanted to provide the details.
: > >
: > > The MS05-11 security update for Windows XP and Windows 2000 will cause
: > > saving files from Excel and Word (versions 2000 and 2002 are verified)
to
: > > fail with an error ("The folder <name> isn't accessible..."). Windows
is
: > > evaluating a fix, but for now only the workarounds listed below are
: > > available.
: > >
: > > 1. Save the file locally then move it to the Windows 98 machine.
: > > 2. Another possible workaround is to do the following:
: > > When you type the name, use the tab key to move focus to the cancel
button
: > > and then click on Save.
: > > OR
: > > Click on CANCEL, hold down the mouse and then move the mouse off the
cancel
: > > button, then let go of the mouse button) and then click on Save.
: > > 4. Upgrade Windows 98 to either Windows 2000 or Windows XP
: > >
: > > Obviously, none of these are great workarounds
: > >
: > > Terry Farrell
: > >
: > >
: > >
: > > : > > : For those of you who don't see "Windows XP Hotfix - KB885250" under
your
: > > : add/remove programs list, it may still be there.
: > > :
: > > : Go to the windows update page and list the installed updates and see
if it
: > > : lists it there.
: > > :
: > > : To remove the Hotfix when its not showing under add/remove you need
to
: > > : download the file, then under the windows command prompt type in the
: > > : following:
: > > :
: > > : WindowsXP-KB885250-x86-ENU/uninstall
: > > :
: > > : this should manually remove the hotfix.
: > > :
: > > : "oliverius" wrote:
: > > :
: > > : > ok partay people, here's a step-by-step :::
: > > : >
: > > : > go to Start > Settings > Control Panel
: > > : >
: > > : > Click on "add/remove programs"
: > > : >
: > > : > tick "show updates" up the top, near where it says "Current
Programs"
: > > : >
: > > : > scroll down, and select "Windows XP Hotfix - KB885250" - click the
: > > : > "Remove" button
: > > : >
: > > : > you'll probably get a dialog box saying "if you uninstall this,
all of
: > > : > these programs may not work." just click ok.
: > > : >
: > > : > to prevent it
: > > : > re-installing
: > > : >
: > > : > reboot.
: > > : >
: > > : > in internet explorer, go to www.windowsupdate.microsoft.com
: > > : >
: > > : > select the second option : "custom Install"
: > > : >
: > > : > when it finds that particular hotfix again, tick "hide" so it
won't
: > > : > download and install that so called "fix" again.
: > > : >
: > > : > windows update should still be able to find other hotfixes as they
are
: > > : > released.
: > > : >
: > > : >
: > >
: > >
: > >

 

[Jaye]

I am having the same problem, but it is still not fied after uninstalling the
KB885250 hotfix.

TIA