Word 2004 crashes when editing document

[dcg]

Hello,

I am using Word 2004 for OS X. Today, Word 2004 began crashing
whenever I tried to edit a specific document. I downloaded the Office
update (11.1, I think), and it still crashed. I removed Office, removed
all preferences, re-installed Office and the update, and Word still
crashes.

Thank you in advance for your help.

The error log follows:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-01-16 17:18:55 -0500
Application Name: Microsoft Word
Application Version: 11.1.0.040910
Module Name: Microsoft_Drawing_2001Z
Module Version: 11.1.0.040910
Module Offset: 0x000ed398
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x013e2c68 in (Microsoft_Drawing_2001Z + 0x000ed398)
# 2 0x011d2e2c in (Microsoft_Office_2001Z + 0x001bc8ac)
# 3 0x0226ac24 in (Microsoft Word + 0x0024b184)
# 4 0x02650e28 in (Microsoft Word + 0x00631388)
# 5 0x026507ec in (Microsoft Word + 0x00630d4c)
# 6 0x026f9c50 in (Microsoft Word + 0x006da1b0)
# 7 0x026fb6e8 in (Microsoft Word + 0x006dbc48)
# 8 0x026faae0 in (Microsoft Word + 0x006db040)
# 9 0x026206cc in (Microsoft Word + 0x00600c2c)
# 10 0x021299c0 in (Microsoft Word + 0x00109f20)
# 11 0x02109e50 in (Microsoft Word + 0x000ea3b0)
# 12 0x02103f90 in (Microsoft Word + 0x000e44f0)
# 13 0x02103e00 in (Microsoft Word + 0x000e4360)
# 14 0x00592f78 in (MCPZ.stb + 0x00022b68)
# 15 0x90194614 in ___CFRunLoopDoTimer + 0x000000F0 (CoreFoundation +
0x00004614)
# 16 0x90191974 in ___CFRunLoopRun + 0x000005C4 (CoreFoundation +
0x00001974)
# 17 0x90195e88 in _CFRunLoopRunSpecific + 0x00000144 (CoreFoundation
+ 0x00005e88)
# 18 0x927d5f5c in _RunCurrentEventLoopInMode + 0x000000A8 (HIToolbox
+ 0x00005f5c)
# 19 0x927dc6c4 in _ReceiveNextEventCommon + 0x00000178 (HIToolbox +
0x0000c6c4)
# 20 0x9284d7d0 in _ReceiveNextEventInMode + 0x00000044 (HIToolbox +
0x0007d7d0)
# 21 0x00592c5c in (MCPZ.stb + 0x0002284c)
# 22 0x020f3828 in (Microsoft Word + 0x000d3d88)
# 23 0x02020638 in (Microsoft Word + 0x00000b98)
# 24 0x01023440 in (Microsoft_Office_2001Z + 0x0000cec0)
# 25 0x020200b4 in (Microsoft Word + 0x00000614)
# 26 0x02b05dcc in (Microsoft Word + 0x00ae632c)

PPC Thread State:
srr0: 0x013e2c68 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x011d2e2c ctr: 0x013e2c60 mq:0x00000000
r0: 0x000e9ca0 r1: 0xbfffdd20 r2: 0x07574000 r3:0x0000064b
r4: 0x01946d41 r5: 0x00000016 r6: 0xbfffdd75 r7:0x01946c00
r8: 0x00000000 r9: 0x08e64540 r10: 0x0318e554 r11:0x000e9ca0
r12: 0x000002a8 r13: 0x00000000 r14: 0x00000000 r15:0x05f52394
r16: 0x018dd400 r17: 0xbfffe700 r18: 0x000001d6 r19:0xbfffdffc
r20: 0x07381910 r21: 0x08e64d20 r22: 0x00000000 r23:0xffffffff
r24: 0x00000000 r25: 0x018dd4ec r26: 0x08e64d20 r27:0x00000000
r28: 0xbfffde48 r29: 0xbfffde44 r30: 0x0737fe20 r31:0x0000064b


Thread 1:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib +
0x00007018)
# 3 0xc0002540 in ___ape_internal + 0x00000CA0 (ApplicationEnhancer +
0x00002540)
# 4 0xc000132c in ___ape_agent + 0x0000003C (ApplicationEnhancer +
0x0000132c)
# 5 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0080d60 r2: 0x8fe507cc r3:0x002ee000
r4: 0x00000006 r5: 0x00000000 r6: 0x00001000 r7:0x00001d03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00001d03
r24: 0x002ee000 r25: 0x00001000 r26: 0x00001d03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000006 r31:0xc0002408


Thread 2:

# 1 0x900074c8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000074c8)
# 2 0x90007018 in _mach_msg + 0x00000038 (libSystem.B.dylib +
0x00007018)
# 3 0x007dc0cc in _ah_serv_loop + 0x00000054 (Instant Hijack Server +
0x000040cc)
# 4 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x900074c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x90007018 ctr: 0x900074c0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0101cb0 r2: 0x00000000 r3:0xf0101d50
r4: 0x00000002 r5: 0x00000000 r6: 0x000000a4 r7:0x00002207
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0xa0004308
r12: 0x900074c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0xf0101d50 r25: 0x000000a4 r26: 0x00002207 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x007dc084


Thread 3:

# 1 0x90012588 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012588)
# 2 0x9000d758 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d758)
# 3 0x9002d388 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002d388)
# 4 0x017675e0 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x000625e0)
# 5 0x01766aac in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061aac)
# 6 0x01766bd8 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061bd8)
# 7 0x017676b8 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626b8)
# 8 0x900246e4 in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x000246e4)

PPC Thread State:
srr0: 0x90012588 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d758 ctr: 0x90012580 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0182af0 r2: 0xf0182ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0182b30
r8: 0x00000000 r9: 0x000010a1 r10: 0x08c1b2f1 r11:0xa0003ed4
r12: 0x90012580 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000036 r26: 0x000000d8 r27:0x017774b0
r28: 0xf0182bb0 r29: 0xa00011e0 r30: 0xf0182ba0 r31:0x9000d6f0


Thread 4:

# 1 0x8fe269c8 in _mach_msg_trap + 0x00000008 (dyld + 0x000269c8)
# 2 0x8fe321d4 in _mach_msg + 0x00000038 (dyld + 0x000321d4)
# 3 0x8fe16504 in _server_loop + 0x00000088 (dyld + 0x00016504)
# 4 0x8fe16334 in _start_debug_thread + 0x00000144 (dyld +
0x00016334)

PPC Thread State:
srr0: 0x8fe269c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe321d4 ctr: 0x8fe1a968 mq:0x00000000
r0: 0xffffffe1 r1: 0x07127cf0 r2: 0x00000000 r3:0x07127d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00006543
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8bea0378
r12: 0x8fe1a968 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x07127dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x07127d90 r25: 0x00000040 r26: 0x00006543 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16490


Loaded modules:

0: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: PowerPlantZ (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: Instant Hijack Server (1.2.8 Reg=English Loc=0x0000):
/Library/Application Enhancers/Instant Hijack
Server.ape/Contents/MacOS/Instant Hijack Server
6: Microsoft_Office_2001Z (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
7: Microsoft_DrawingUI_2001Z (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
8: Microsoft_Drawing_2001Z (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
9: BLIP_LibrariesZ (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
10: ShMem (11.1.0.040909 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
11: Microsoft Word (11.1.0.040910 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
12: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
13: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
14: Microsoft Framework DB (11.1.0.040909 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
15: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
16: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
17: libLW8Utils.dylib:
/System/Library/Printers/Libraries/libLW8Utils.dylib
18: libLW8Converter.dylib:
/System/Library/Printers/Libraries/libLW8Converter.dylib
19: libConverter.dylib:
/System/Library/Printers/Libraries/libConverter.dylib
20: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
21: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
22: dyld: /usr/lib/dyld
23: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
24: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
25: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
26: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
27: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
28: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
29: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
30: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
31: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
32: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
33: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
34: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
35: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
36: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
37: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
38: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
39: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
40: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
41: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
42: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
43: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
44: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
45: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
46: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
47: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
48: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
49: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
50: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
51: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
52: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
53: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
54: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
55: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
56: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
57: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
58: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
59: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
60: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
61: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
62: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
63: libcups.2.dylib: /usr/lib/libcups.2.dylib
64: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
65: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
66: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
67: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
68: libz.1.dylib: /usr/lib/libz.1.dylib
69: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
70: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
71: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
72: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
73: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
74: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
75: libbsm.dylib: /usr/lib/libbsm.dylib
76: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
77: ApplicationEnhancer:
/Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhancer

Operating System Information
Operating System: Mac OS X 10.3.7 (Build 7S215)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1037
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: FFBDE3CF-6805-11D9-BBC3-000D9337094E
Time from launch: 0 hours, 28 minutes, 2 seconds
Total errors on this client: 4

 

[JE McGimpsey]

I am using Word 2004 for OS X. Today, Word 2004 began crashing
whenever I tried to edit a specific document. I downloaded the Office
update (11.1, I think), and it still crashed. I removed Office, removed
all preferences, re-installed Office and the update, and Word still
crashes.

First, if you remove Office, you should always do it using the Remove
Office application in the Microsoft Office 2004:Additional Tools:Remove
Office folder on your install disk, so that all files, including
invisible files, are trashed.

AFAIK, it's impossible to tell from the crash log what is happening
unless you also have a *very* thorough description of what you were
doing.

You should take a look at the Troubleshooting techniques here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm

(If you use Safari, you'll need to hit Refresh a few times for each
page).

 

[Daiya Mitchell]

I am using Word 2004 for OS X. Today, Word 2004 began crashing

whenever I tried to edit a specific document. I downloaded the Office
update (11.1, I think), and it still crashed. I removed Office, removed
all preferences, re-installed Office and the update, and Word still
crashes.

In addition to JE's advice, if it's a specific document, try the corrupt doc
fixes:
http://word.mvps.org/MacWordNew/DocumentCorruption.htm
(hit reload a few times in Safari, if that doesn't work, try Explorer)