Word 2007 crashes due to corrupt normal.dot

[stevebond001]

Hi
Hopefully someone can help me. I am running Office 2007. When I open Word it
hangs at the splashscreen so I have to kill it off in the task manager. When
it is killed off, if I then go and delete the normal.dotm file and restart
Word, it loads fine. However, when I quit Word and try and restart it, the
same error occurs and it hangs again.
The same symptom is being seen with Outlook as well, but using the
normalemail.dotm instead. when I delete this template I can then successfully
start Outlook - however when I restart it Outlook hangs.

I can start Word with the/a option successfully.

I can only assume that the two templates (normal.dotm and normalemail.dotm)
are becoming corrupt in some way when they are created, thereby affecting
subsequent launches of Word and Outlook.

Has anyone got any idea of how to fix this issue? It's driving me mad at the
moment. I've even had to create a script to delete the .dotm files after Word
and Outlook have been closed. Any help would be greatly appreciated.

 

[Terry Farrell]

It suggests that you have a bad third party add-in installed that is
breaking Word and OL. You will need to disable all your add-ins, test to see
if that resolves the issue and then enable them one at a time to find the
culprit.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

 

[stevebond001]

Terry
Many thanks for the help. I have since found out that Norton Internet
Security was previously installed on the PC. Although it was supposedly
uninstalled it hadn't been totally removed. I downloaded the Norton removal
tool and ran it and once Norton was completely removed, Word (and Outlook)
now function correctly.

Thanks once again.

 

[Terry Farrell]

Don't you just love Norton! Thanks for that information as one or two other
users experience a similar problem and may be just that.

Terry