word crashing

[Sean]

I had word 2002 and it kept crashing after being open for about 30 seconds.
No matter what other applications i had running or alone. I finally got tired
of it, uninstalled complete and reinstalled. It still did not fix the problem.

I got my office 2003 out and after unstalling the old installed the new. I
am still getting the same crash, but it only seems to appear with word.

I have all the latest updates so I know that is not it. Any suggestions?

 

[garfield-n-odie]

See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .

 

[Sean]

I deleted the registry key, checked the templates, and messed around with
some of the other stuff. But still get the crash dialog box.

 

[Herb Tyson [MVP]]

You say that you "checked the templates". Did you try renaming normal.dot?

Try starting Word in Safe Mode (hold down Ctrl when starting Word, and say
Yes to safe mode). Does the crash still occur? If so, then the next thing to
try would be Help - Detect and Repair. If the crash doesn't occur, then I'd
carefully go back over the
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm steps.

Note that uninstalling leaves lots of stuff in place, hence the need to see
if registry entries or templates are creating the problems.

 

[Graham Mayor]

The crashes will also have left a lot of dross behind that will make things
worse - see http://www.gmayor.com/what_to_do_when_word_crashes.htm

--
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Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Sean]

No, I do not recall renaming the .dot file. Is there more specific
instructions on doing so?

I started word while holding down CTRL for safe mode, it still crashes.

 

[Herb Tyson [MVP]]

When you held down the Ctrl key, did you get the prompt for starting in Safe
Mode? It's not in safe mode unless you get the prompt and click Yes. You
need to keep the Ctrl key held down until Word appears on then Windows task
bar.

If you did do that and it still crashes, then it's probably an installation
issue. Have you run Help - Detect and Repair from Word's menu?

 

[Sean]

Yes it started in safe mode just fine. I have also ran the detect and repair.
I think it is just more than an installation issue. It did this with both
2002 and 2003, is has to be something on my machine that deals with word
(maybe its not just word? but everything else works fine).

Although I did just open outlook and the word error came up and I sent in an
error report. Has done that twice now. Though why would word try to open when
I bring up outlook.

 

[Graham Mayor]

If it started OK in safe mode then it is a problem with associated files -
see http://www.gmayor.com/what_to_do_when_word_crashes.htm followed by
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm and work through
the troubleshooting tips. My guess is an add-in for an older version of Word
is still present.
As for Word starting with Outlook, set Outlook not to use Word as e-mail
editor. Outlook's own editor is fine and causes fewer problems.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP


<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Sean]

Not sure if any of this information will help, its from the error dialog box.

AppName: winword.exe AppVer: 11.0.6568.0 AppStamp:42e178a5
ModName: hpzpm309.dll ModVer: 2.236.2.0 ModStamp:3f24dad6
fDebug: 0 Offset: 000354b3

 

[garfield-n-odie]

The ModName suggests a problem with your Hewlett Packard printer
driver. Try deleting and reinstalling your printer in Start |
Control Panel | Printers and Faxes.

 

[Sean]

There is no printer installed on this computer at all. Though there is an HP
printer on another machine on the same network. Do I still need to remove the
printer and readd it on the network?

 

[garfield-n-odie]

There might not be a printer physically connected to your
computer, but you apparently have selected an HP printer as your
default printer in Start | Control Panel | Printers and Faxes.
Read item 2(c) in the article I originally suggested that you
read.

 

[GuidoFB]

Hey there,

I've found your discussion via google entering practically the sam
error code :

AppName: winword.exe AppVer: 11.0.6568.0 AppStamp:42e178a5
ModName: mssp3nl.dll ModVer: 3.0.7.6 ModStamp:4163fe51
fDebug: 0 Offset: 0000121b

I'm searching for a few days now what this error triggers and how t
avoid it, without any succes for now.

History : as a professor in ICT (cisco stuff etc.) I'm continuousl
writing courses for my students. In those courses are several figure
with all kinds of natures : jpg, pdf, visio, ... Previously, wit
older versions of WORD and VISIO, i've printed the figures in pdf, an
imported them in word. Just to avoid trouble. As I can expect tha
these problems would be solved in newer versions with the lates
updates, for once I've tried cutting and pasting them directly.

As the course grow (now about 21Mb), 70 pages, 100 figures, it becam
more and more unstabel. I've tried finishing my work on computers i
the lab with clean SW, all the patches you can find, deletin
normal.dots, deleting registry keys, saving as an RTF,... NOTHIN
helps.

Is there anybody who has suggestions

 

[garfield-n-odie]

See http://support.microsoft.com/?kbid=838022 "Description of the
Office 2003 Dutch Spelling Checker Update: May 25, 2004".

 

[Piet Janssen]

I have the same problem after installing visio 2003. Only the office version
is 2000?
Word 2000 crashes when i do a spell check or when i edit a existing document.

Regards
Piet

 

[Piet Janssen]

I have the same problem after installing visio 2003. Only the office version
is 2000?
Word 2000 crashes when i do a spell check or when i edit a existing document.

Regards
Piet

 

[Piet Janssen]

I have the same problem after installing visio 2003. Only the office version
is 2000?
Word 2000 crashes when i do a spell check or when i edit a existing document.

Regards
Piet