xml merge from acrobat stops working

J

Jennifer

I have created a interactive pdf form in adobe acrobat. The results when
people fill out the form is that they are able to submit their answers to me
via email. The email attachment comes to me as an xml file. Acrobat then
has you batch those files and merges them for you into an excel spreedsheet.
It was working fine for several times as I would continue to get more emails
with attachments. Then all of a sudden instead of populating the cells with
the information, it only shows the "name of the file" merged. What happened?

I have been working on this glitch for awhile. Adobe says it's not their
problem. The other people in our office who have access to these files tried
it on their computer. It worked for awhile then stopped for them. Some
weeks later it worked for me, then stopped again. I sent the files to
another office out of state. It worked fine for them. I loaded the files
into a laptop - it works fine there.

I figure that it's got to be an EXCEL problem but I don't know enough about
excel. I have checked that my laptop excel settings are the same as my pc.
I have created another dummy form and tried that. It works for awhile on my
pc, then stops cold. Again, I think I have figured out that the problem is
not with the form, but with excel.

Can anyone give me any help?
 

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