Real-Time Co-Authoring stops working

Apr 27, 2023
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Hi, ive installed Office 365 several weeks ago with the main purpose for Real-Time Co-Authoring in Word documents.
At first everything is going fine, we can edit 1 document with several people, shown real-time. But since around a week ago, i can no longer see other people in Real-time.
Several things to note :
- other people can see each other just fine, im the only one having problem
- i can see other people using Word in Browser :


- but when i switched to Desktop App, i cant see them anymore, its all greyed out also, without the "Go to Location" option.


- other people can still each other fine in their own Desktop App, and they also see my name tag in Grey

Steps i have tried :
* Compelete uninstall using Microsoft Sara (support and recovery assistant)
* Re-download 365 installer
* Re-Install Office

* Clearing Office cache: %LOCALAPPDATA%\Microsoft\Office\16.0\OfficeFileCache

Result :
Problem persist

Thank you to anyone reading this post, any help are greatly appreciated

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