11.2.4 Upgrade, Now I can't open any applications.

[captaintripps]

I installed the 11.2.4 Upgrade last night. This morning I came in to
work, and fired up Entourage just fine, but then when I tried to open
Excel it would bounce several times, then bring up the error report
program. The same thing happened with Word. So I restarted and not only
is it still happening with Excel and Word, but now Entourage is
suffering from it. Any ideas here?

Here's the first part of the error report:

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-06-19 12:11:58 -0400
Application Name: Microsoft Entourage
Application Version: 11.2.4.060510
Module Name: MCPZ.stb
Module Version: 11.2.4.060323
Module Offset: 0x00064534
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x005d54c4 in (MCPZ.stb + 0x00064534)
# 2 0x005d7448 in (MCPZ.stb + 0x000664b8)
# 3 0x005d9098 in (MCPZ.stb + 0x00068108)
# 4 0x005d9248 in (MCPZ.stb + 0x000682b8)
# 5 0x0119e8d0 in (Microsoft Framework UI + 0x001306c0)
# 6 0x0119ddf0 in (Microsoft Framework UI + 0x0012fbe0)
# 7 0x0119e444 in (Microsoft Framework UI + 0x00130234)
# 8 0x0119da64 in (Microsoft Framework UI + 0x0012f854)
# 9 0x020ddaec in (Microsoft Entourage + 0x00030b8c)
# 10 0x020dd1f0 in (Microsoft Entourage + 0x00030290)
# 11 0x020dd05c in (Microsoft Entourage + 0x000300fc)
# 12 0x020c8b30 in (Microsoft Entourage + 0x0001bbd0)
# 13 0x020ca96c in (Microsoft Entourage + 0x0001da0c)
# 14 0x004bf25c in (PowerPlantZ + 0x0001a36c)
# 15 0x020c61e8 in (Microsoft Entourage + 0x00019288)
# 16 0x0254ce60 in (Microsoft Entourage + 0x0049ff00)

 

[glengoldstein]

Help on the Way/Everything You Gather Is Just More That You Can Lose

Can we verify that this was a legitmate Microsoft upgrade?

I got an email the other day from an unknown source -- appeared to be
spam. The mysterious thing about it is that it could not be deleted --
when I tried, I got an Entourage error.

The next day I received a notice of update from Microsoft (odd
coincidence or speedy action?) -- upon installing it I was able to
delete the spam, but it mucked up my Safari Browser, and a few days
later my entire systsem crashed with no solution from Apple -- I had to
erase my hard disk (ouch!) and install everything from scratch! The
thing that has me mystified is that I had to reinstall Office X, and
when I went to the Microsoft/Mactopia site to get all the patches, that
latest one was NOT on the list! Anyone have confirmed info on this?

Glen

 

[smeister]

I installed the update last evening. Today can't open anything.
Bounces and then closes; gives an error report.

Tried using the "Remove Office" utility off the installation disk.
Same thing. I repaired permissions. Made no difference. Trashed all
of the Microsoft preferences in my user Library. No difference.
Reinstalled all of the apps off the installation disk. No difference.

Help!

Dave Smith, Kirkland, WA

 

[smeister]

I installed the update last evening. Today can't open anything.
Bounces and then closes; gives an error report.

Tried using the "Remove Office" utility off the installation disk.
Same thing. I repaired permissions. Made no difference. Trashed all
of the Microsoft preferences in my user Library. No difference.
Reinstalled all of the apps off the installation disk. No difference.

Help!

Dave Smith, Kirkland, WA

 

[smeister]

To all:

One of the VPs at Microsoft responded to a similar complaint elsewhere
and speculated it might be "Apple's" problem.

I checked the other Macs in my office. None at 10.4.6 and below were
having this problem.

So I reinstalled the system software from the install disk, which
contained version 10.4.4.

After the installation, Word and Excel worked fine - upgrade and all.

I'm staying at 10.4.4 until I hear that Redmond and Cupertino have
reconciled the two upgrades.

Best regards,

Dave Smith
Kirkland, WA

 

[smeister]

To all:

One of the VPs at Microsoft responded to a similar complaint elsewhere
and speculated it might be "Apple's" problem.

I checked the other Macs in my office. None at 10.4.6 and below were
having this problem.

So I reinstalled the system software from the install disk, which
contained version 10.4.4.

After the installation, Word and Excel worked fine - upgrade and all.

I'm staying at 10.4.4 until I hear that Redmond and Cupertino have
reconciled the two upgrades.

Best regards,

Dave Smith
Kirkland, WA

 

[Barry Wainwright [MVP]]

To all:

One of the VPs at Microsoft

You probably mean an MVP, not a VP - they are very different creatures!
(see http://mvp.support.microsoft.com for details)

responded to a similar complaint elsewhere
and speculated it might be "Apple's" problem.

OK, but what problem? Neither the subject nor any quoted material give any
clue as to what you are talking about.

 

[Clive Huggan]

Dave,

I also noticed discontinuity with your post of July 2, and that might
explain why no-one has responded yet. You need to keep the same thread
going.

Most (probably all) of the regulars here use newsreader software or
Entourage; either way, they will usually view by "Subject", or "Sent" then
by "Subject". If there is no continuity, most regulars will be too busy to
trace the origins of the post.

That said, I'm interested to find out what you think is being caused by the
10.4.7 update (I'm still on 10.4.3). ;-)

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the US and Europe, so my
follow-on responses to those regions can be delayed)
============================================================
* SUGGESTION -- KEEP REVISITING AFTER YOU POST: If you post a question, keep
re-visiting the newsgroup for several days after the first response comes
in. Sometimes it takes a few responses before the best or complete solution
is provided; sometimes you'll be asked for further information. Good tips
about getting the best out of posting are at
http://word.mvps.org/Mac/AccessNewsgroups.html and
http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a
blank page and have to hit the circular arrow icon -- "Reload the current
page" -- two or more times).
============================================================

 

[nivlog]

The original post regarded multiple Office 2004 apps crashing post the
10.4.7 upgrade. Since I am experiencing a similar problem, I figure
I'll post it here as well.

After I first installed the 10.4.7 upgrade and rebooted, every Office
app would crash on opening. After a subsequent reboot Entourage, Excel,
and Powerpoint all stablized but not Word -- when opening an existing
document the application would begin to display the content and then
crash, bringing up the crash reporter. In system.log I see the
following:

/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer:
FOExceptionMainHandler caught a fatal exception at 0x000bdb5c\n
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer:
ATSServer got a fatal exception!! Please check /var/tmp/ATSServer_298.

both of which then repeat 26 more times, except the name of the
/var/tmp file increments with each message.

Today, for the first time, I get the same error reporting in system.log
but Word doesn't crash.

 

[jeffb996]

The original post regarded multiple Office 2004 apps crashing post the
10.4.7 upgrade. Since I am experiencing a similar problem, I figure
I'll post it here as well.

After I first installed the 10.4.7 upgrade and rebooted, every Office
app would crash on opening. After a subsequent reboot Entourage, Excel,
and Powerpoint all stablized but not Word -- when opening an existing
document the application would begin to display the content and then
crash, bringing up the crash reporter. In system.log I see the
following:

/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer:
FOExceptionMainHandler caught a fatal exception at 0x000bdb5c\n
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer:
ATSServer got a fatal exception!! Please check /var/tmp/ATSServer_298.

both of which then repeat 26 more times, except the name of the
/var/tmp file increments with each message.

Today, for the first time, I get the same error reporting in system.log
but Word doesn't crash.

Very interesting thread. I have been running Office 2004 without
difficulty for several months. Immediately after running the 10.4.7
update, I went straight to "Corrupt Font Hell" and all the usual fixes
just don't seem to work. I have had the corrupt font disease before
and thought I had it licked, but now this. Am I correct is speculating
that 10.4.7 might be breaking Office in several different ways?

 

[mangopez]

I have a macpro and am experiancing HELL from this update. I just want
to do my homework!!!
Is there some way the update can be erased?

I cant open any office program and it kinda sucks being in summer
midterms!