2 contacts folders

[Larry Tackett]

Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts
folders but only 1 shows up on the folder list. When I try to open it, I get
a message saying it cannot be displayed because the folder could not be
opened. Then the address book window opens and if I click the down arrow
next to "Contacts", a second Contacts folder appears. If I click on that
one, no problem, it opens and I can access everything. If I try to delete
the first Contacts folder, I can't. But under the Folders list I see only 1
Contacts folder - the one I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.

 

[Montanaz]

Thanks for that. I had the same problem and your response was clear, concise
and worked

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]

Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts
folders but only 1 shows up on the folder list. When I try to open it, I
get a message saying it cannot be displayed because the folder could not
be opened. Then the address book window opens and if I click the down
arrow next to "Contacts", a second Contacts folder appears. If I click on
that one, no problem, it opens and I can access everything. If I try to
delete the first Contacts folder, I can't. But under the Folders list I
see only 1 Contacts folder - the one I can't open. Can anyone help?
Denise

 

[DNT]

I tried that but when I got as far as Outlook Address Book, nothing showed
up - the list was blank. What now?

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]

Win XP with Office XP, using Outlook for email. I seem to have 2 Contacts
folders but only 1 shows up on the folder list. When I try to open it, I
get a message saying it cannot be displayed because the folder could not
be opened. Then the address book window opens and if I click the down
arrow next to "Contacts", a second Contacts folder appears. If I click on
that one, no problem, it opens and I can access everything. If I try to
delete the first Contacts folder, I can't. But under the Folders list I
see only 1 Contacts folder - the one I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with a
more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]

I tried that but when I got as far as Outlook Address Book, nothing showed
up - the list was blank. What now?

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]

Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if I
click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I can't. But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise

 

[DNT]

I realize you think it couldn't be, but it was as I stated it. Since then
I've tried a bunch of things to correct the problem and something must have
worked - partially. 1. Now I have a Contacts folder in Outlook Today with a
sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they are
nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows up -
it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list of
names & email addresses appears and it is here that I find my 4 Distriubtion
Lists. In the 'Show names from' section, it shows Contacts. If I click on
the down arrow, it shows Outlook Address Book and under that it shows
Contacts.
5. There's no Mailing List subfolder associated with this Contacts folder.
Now, I'm so confused and I've tried so many things to get this working that
I can't remember everything. All I want is for my stuff to be in one place
where I can get to it. Please help me resolve this if you can. Many thanks
in advance,
Denise

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with
a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]

I tried that but when I got as far as Outlook Address Book, nothing showed
up - the list was blank. What now?

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if I
click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I can't. But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder hierarchy.
State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]

I realize you think it couldn't be, but it was as I stated it. Since then
I've tried a bunch of things to correct the problem and something must have
worked - partially. 1. Now I have a Contacts folder in Outlook Today with a
sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they are
nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows up -
it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list of
names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows Contacts.
If I click on the down arrow, it shows Outlook Address Book and under that
it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts folder.
Now, I'm so confused and I've tried so many things to get this working
that I can't remember everything. All I want is for my stuff to be in one
place where I can get to it. Please help me resolve this if you can. Many
thanks in advance,
Denise

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with
a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]

I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if
I click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I can't. But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise

 

[DNT]

I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no items
to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen called
Address Book comes up with names & email addresses. In the "Show Names from
the:" box, it says "Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in this
Address Book".
To further confuse things, the names/addresses that appear when Contacts is
highlighted in this view, are not the same as the ones in the Folder List
Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder hierarchy.
State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]

I realize you think it couldn't be, but it was as I stated it. Since then
I've tried a bunch of things to correct the problem and something must
have worked - partially. 1. Now I have a Contacts folder in Outlook Today
with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they
are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows up -
it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list of
names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows Contacts.
If I click on the down arrow, it shows Outlook Address Book and under
that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this working
that I can't remember everything. All I want is for my stuff to be in one
place where I can get to it. Please help me resolve this if you can. Many
thanks in advance,
Denise

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that
dialog box could not be blank.
Re read what I posted. State your problem more clearly and post back
with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try
to open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if
I click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can
access everything. If I try to delete the first Contacts folder, I
can't. But under the Folders list I see only 1 Contacts folder - the
one I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It should
never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?" Did
you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your default
Outlook Data File.
--
Russ Valentine
[MVP-Outlook]

I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no
items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen called
Address Book comes up with names & email addresses. In the "Show Names
from the:" box, it says "Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in this
Address Book".
To further confuse things, the names/addresses that appear when Contacts
is highlighted in this view, are not the same as the ones in the Folder
List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]

I realize you think it couldn't be, but it was as I stated it. Since then
I've tried a bunch of things to correct the problem and something must
have worked - partially. 1. Now I have a Contacts folder in Outlook Today
with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they
are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows
up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list of
names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows Contacts.
If I click on the down arrow, it shows Outlook Address Book and under
that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this working
that I can't remember everything. All I want is for my stuff to be in
one place where I can get to it. Please help me resolve this if you can.
Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that
dialog box could not be blank.
Re read what I posted. State your problem more clearly and post back
with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try
to open it, I get a message saying it cannot be displayed because
the folder could not be opened. Then the address book window opens
and if I click the down arrow next to "Contacts", a second Contacts
folder appears. If I click on that one, no problem, it opens and I
can access everything. If I try to delete the first Contacts folder,
I can't. But under the Folders list I see only 1 Contacts folder -
the one I can't open. Can anyone help?
Denise

 

[DNT]

I'm sorry but I've done so many things to get this to work that I can't
remember everything. I do know I checked this group for how to move my
contact info from one computer to another. I did that but something didn't
work right. I went back to the group messages and found something that
talked about transferring files using export/import, so I tried that. I did
nothing to configure Outlook on this computer. somthing I did in the
transfer/ex-import established my dsl connection so I have no problem
sending/receiving email. It's just the contacts & address book that are
screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise

A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It should
never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?" Did
you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]

I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no
items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen called
Address Book comes up with names & email addresses. In the "Show Names
from the:" box, it says "Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in
this Address Book".
To further confuse things, the names/addresses that appear when Contacts
is highlighted in this view, are not the same as the ones in the Folder
List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it. Since
then I've tried a bunch of things to correct the problem and something
must have worked - partially. 1. Now I have a Contacts folder in Outlook
Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they
are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows
up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list
of names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows
Contacts. If I click on the down arrow, it shows Outlook Address Book
and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this working
that I can't remember everything. All I want is for my stuff to be in
one place where I can get to it. Please help me resolve this if you
can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that
dialog box could not be blank.
Re read what I posted. State your problem more clearly and post back
with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try
to open it, I get a message saying it cannot be displayed because
the folder could not be opened. Then the address book window opens
and if I click the down arrow next to "Contacts", a second Contacts
folder appears. If I click on that one, no problem, it opens and I
can access everything. If I try to delete the first Contacts
folder, I can't. But under the Folders list I see only 1 Contacts
folder - the one I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

It's easy to get your address books all messed up when you transfer Outlook
data, especially when you use import/export in the process. Outlook is very
intolerant of various methods people might naturally use and provides no
clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of redoing your
Outlook Address Book settings. Your data is not at risk here. The first
thing you need to do is make sure you know the name and location of your
default Outlook Data File. Then we need to know your Outlook version to tell
you what to do.
--
Russ Valentine
[MVP-Outlook]

I'm sorry but I've done so many things to get this to work that I can't
remember everything. I do know I checked this group for how to move my
contact info from one computer to another. I did that but something didn't
work right. I went back to the group messages and found something that
talked about transferring files using export/import, so I tried that. I
did nothing to configure Outlook on this computer. somthing I did in the
transfer/ex-import established my dsl connection so I have no problem
sending/receiving email. It's just the contacts & address book that are
screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise

A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It should
never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?"
Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]

I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no
items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the "Show
Names from the:" box, it says "Contacts". If I click the down arrow, it
says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in
this Address Book".
To further confuse things, the names/addresses that appear when Contacts
is highlighted in this view, are not the same as the ones in the Folder
List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it. Since
then I've tried a bunch of things to correct the problem and something
must have worked - partially. 1. Now I have a Contacts folder in
Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but they
are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows
up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list
of names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows
Contacts. If I click on the down arrow, it shows Outlook Address Book
and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this working
that I can't remember everything. All I want is for my stuff to be in
one place where I can get to it. Please help me resolve this if you
can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or
more Contacts Folders listed under your Outlook Address Book, then
that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post back
with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I
try to open it, I get a message saying it cannot be displayed
because the folder could not be opened. Then the address book
window opens and if I click the down arrow next to "Contacts", a
second Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try to delete
the first Contacts folder, I can't. But under the Folders list I
see only 1 Contacts folder - the one I can't open. Can anyone
help?
Denise

 

[DNT]

I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise

It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally use
and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of redoing
your Outlook Address Book settings. Your data is not at risk here. The
first thing you need to do is make sure you know the name and location of
your default Outlook Data File. Then we need to know your Outlook version
to tell you what to do.
--
Russ Valentine
[MVP-Outlook]

I'm sorry but I've done so many things to get this to work that I can't
remember everything. I do know I checked this group for how to move my
contact info from one computer to another. I did that but something
didn't work right. I went back to the group messages and found something
that talked about transferring files using export/import, so I tried
that. I did nothing to configure Outlook on this computer. somthing I did
in the transfer/ex-import established my dsl connection so I have no
problem sending/receiving email. It's just the contacts & address book
that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise

A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It should
never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?"
Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no
items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the "Show
Names from the:" box, it says "Contacts". If I click the down arrow, it
says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in
this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones in
the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it. Since
then I've tried a bunch of things to correct the problem and something
must have worked - partially. 1. Now I have a Contacts folder in
Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but
they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows
up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a list
of names & email addresses appears and it is here that I find my 4
Distriubtion Lists. In the 'Show names from' section, it shows
Contacts. If I click on the down arrow, it shows Outlook Address Book
and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my stuff
to be in one place where I can get to it. Please help me resolve this
if you can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or
more Contacts Folders listed under your Outlook Address Book, then
that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post back
with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I
try to open it, I get a message saying it cannot be displayed
because the folder could not be opened. Then the address book
window opens and if I click the down arrow next to "Contacts", a
second Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try to delete
the first Contacts folder, I can't. But under the Folders list I
see only 1 Contacts folder - the one I can't open. Can anyone
help?
Denise

 

[Russ Valentine [MVP-Outlook]]

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]

I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise

It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally use
and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of redoing
your Outlook Address Book settings. Your data is not at risk here. The
first thing you need to do is make sure you know the name and location of
your default Outlook Data File. Then we need to know your Outlook version
to tell you what to do.
--
Russ Valentine
[MVP-Outlook]

I'm sorry but I've done so many things to get this to work that I can't
remember everything. I do know I checked this group for how to move my
contact info from one computer to another. I did that but something
didn't work right. I went back to the group messages and found something
that talked about transferring files using export/import, so I tried
that. I did nothing to configure Outlook on this computer. somthing I
did in the transfer/ex-import established my dsl connection so I have no
problem sending/receiving email. It's just the contacts & address book
that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It should
never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?"
Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are no
items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the
"Show Names from the:" box, it says "Contacts". If I click the down
arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in
this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones in
the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it. Since
then I've tried a bunch of things to correct the problem and
something must have worked - partially. 1. Now I have a Contacts
folder in Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but
they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing shows
up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a
list of names & email addresses appears and it is here that I find
my 4 Distriubtion Lists. In the 'Show names from' section, it shows
Contacts. If I click on the down arrow, it shows Outlook Address
Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my stuff
to be in one place where I can get to it. Please help me resolve
this if you can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or
more Contacts Folders listed under your Outlook Address Book, then
that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post
back with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book, nothing
showed up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I
try to open it, I get a message saying it cannot be displayed
because the folder could not be opened. Then the address book
window opens and if I click the down arrow next to "Contacts", a
second Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try to
delete the first Contacts folder, I can't. But under the Folders
list I see only 1 Contacts folder - the one I can't open. Can
anyone help?
Denise

 

[DNT]

I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show up: The
settings for the first one (mail delivery location) are the same as above.
The second one has nothing under Comments and the path is the same except
instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On the
off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]

I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise

It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally use
and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of redoing
your Outlook Address Book settings. Your data is not at risk here. The
first thing you need to do is make sure you know the name and location
of your default Outlook Data File. Then we need to know your Outlook
version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I can't
remember everything. I do know I checked this group for how to move my
contact info from one computer to another. I did that but something
didn't work right. I went back to the group messages and found
something that talked about transferring files using export/import, so
I tried that. I did nothing to configure Outlook on this computer.
somthing I did in the transfer/ex-import established my dsl connection
so I have no problem sending/receiving email. It's just the contacts &
address book that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address Book?"
Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are
no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the
"Show Names from the:" box, it says "Contacts". If I click the down
arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries in
this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones in
the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it. Since
then I've tried a bunch of things to correct the problem and
something must have worked - partially. 1. Now I have a Contacts
folder in Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but
they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a
list of names & email addresses appears and it is here that I find
my 4 Distriubtion Lists. In the 'Show names from' section, it shows
Contacts. If I click on the down arrow, it shows Outlook Address
Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or
more Contacts Folders listed under your Outlook Address Book, then
that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post
back with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have
2 Contacts folders but only 1 shows up on the folder list. When
I try to open it, I get a message saying it cannot be displayed
because the folder could not be opened. Then the address book
window opens and if I click the down arrow next to "Contacts",
a second Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try to
delete the first Contacts folder, I can't. But under the
Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should not
be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]

I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show up:
The settings for the first one (mail delivery location) are the same as
above. The second one has nothing under Comments and the path is the same
except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On the
off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]

I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally
use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of redoing
your Outlook Address Book settings. Your data is not at risk here. The
first thing you need to do is make sure you know the name and location
of your default Outlook Data File. Then we need to know your Outlook
version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how to
move my contact info from one computer to another. I did that but
something didn't work right. I went back to the group messages and
found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook on
this computer. somthing I did in the transfer/ex-import established my
dsl connection so I have no problem sending/receiving email. It's just
the contacts & address book that are screwed up. Isn't there some way
to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are
no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the
"Show Names from the:" box, it says "Contacts". If I click the down
arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries
in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones
in the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem and
something must have worked - partially. 1. Now I have a Contacts
folder in Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but
they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a
list of names & email addresses appears and it is here that I find
my 4 Distriubtion Lists. In the 'Show names from' section, it
shows Contacts. If I click on the down arrow, it shows Outlook
Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this Contacts
folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
Your description, if accurate, defies reality. If you have two or
more Contacts Folders listed under your Outlook Address Book,
then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post
back with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories
or address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have
2 Contacts folders but only 1 shows up on the folder list.
When I try to open it, I get a message saying it cannot be
displayed because the folder could not be opened. Then the
address book window opens and if I click the down arrow next
to "Contacts", a second Contacts folder appears. If I click on
that one, no problem, it opens and I can access everything. If
I try to delete the first Contacts folder, I can't. But under
the Folders list I see only 1 Contacts folder - the one I
can't open. Can anyone help?
Denise

 

[DNT]

I have no idea how that happened. FYI there is another Folder on the same
level as Outlook Today - [Archive Folders] named Archive Folders. In that
folder there are folders for Calendar, Deleted Items, Garden Image (one of
my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are
things from 2004. In the Deleted Items are items from 2003. In the Inbox
only one folder appears and it too has old stuff in it.

Re my Data: It appears to be intact except that the Contacts List and its
subfolder Mailing List do not have the most current info in them. I can only
get to the current & correct list by clicking on the Address Book icon in
the toolbar. The Address Book folder is empty. What I'd like to do is
replace the Contacts info with the AB icon info.
Denise

That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should
not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]

I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show up:
The settings for the first one (mail delivery location) are the same as
above. The second one has nothing under Comments and the path is the same
except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On
the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally
use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at risk
here. The first thing you need to do is make sure you know the name
and location of your default Outlook Data File. Then we need to know
your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how to
move my contact info from one computer to another. I did that but
something didn't work right. I went back to the group messages and
found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook on
this computer. somthing I did in the transfer/ex-import established
my dsl connection so I have no problem sending/receiving email. It's
just the contacts & address book that are screwed up. Isn't there
some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified your
default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There are
no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the
"Show Names from the:" box, it says "Contacts". If I click the down
arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries
in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones
in the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem and
something must have worked - partially. 1. Now I have a Contacts
folder in Outlook Today with a sub-folder called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List but
they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a
list of names & email addresses appears and it is here that I
find my 4 Distriubtion Lists. In the 'Show names from' section,
it shows Contacts. If I click on the down arrow, it shows Outlook
Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have two
or more Contacts Folders listed under your Outlook Address Book,
then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post
back with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories
or address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it cannot
be displayed because the folder could not be opened. Then the
address book window opens and if I click the down arrow next
to "Contacts", a second Contacts folder appears. If I click
on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I
can't. But under the Folders list I see only 1 Contacts
folder - the one I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

But there is no information in the Address Book. The Address Book can only
display information that resides in a Contacts Folder. So you have a
Contacts Folder in your Outlook profile that contains that information.
Before we repair your profile, it is essential that you identify the Folders
that contain your most current information. We cannot determine that for
you.
That is why I told you to use Folder List view to display every Folder in
your Profile so we can see where your most current data actually resides.
(Use the icon on the bottom pane of the Navigation Panel to display the
Folder List View). Once we know which set of Folders is actually the most
current, we can easily repair your Profile. The names of your Folders do not
help us because they have become corrupt along the way. You must examine
their contents.
--
Russ Valentine
[MVP-Outlook]

I have no idea how that happened. FYI there is another Folder on the same
level as Outlook Today - [Archive Folders] named Archive Folders. In that
folder there are folders for Calendar, Deleted Items, Garden Image (one of
my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are
things from 2004. In the Deleted Items are items from 2003. In the Inbox
only one folder appears and it too has old stuff in it.

Re my Data: It appears to be intact except that the Contacts List and its
subfolder Mailing List do not have the most current info in them. I can
only get to the current & correct list by clicking on the Address Book
icon in the toolbar. The Address Book folder is empty. What I'd like to do
is replace the Contacts info with the AB icon info.
Denise

That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should
not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]

I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show up:
The settings for the first one (mail delivery location) are the same as
above. The second one has nothing under Comments and the path is the
same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On
the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my default
Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally
use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at risk
here. The first thing you need to do is make sure you know the name
and location of your default Outlook Data File. Then we need to know
your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how to
move my contact info from one computer to another. I did that but
something didn't work right. I went back to the group messages and
found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook
on this computer. somthing I did in the transfer/ex-import
established my dsl connection so I have no problem sending/receiving
email. It's just the contacts & address book that are screwed up.
Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There
are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a screen
called Address Book comes up with names & email addresses. In the
"Show Names from the:" box, it says "Contacts". If I click the
down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No entries
in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the ones
in the Folder List Contacts.
I hope this helps.
Denise

I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem
and something must have worked - partially. 1. Now I have a
Contacts folder in Outlook Today with a sub-folder called Mailing
List.
2. Last week I created 4 Distribution Lists from Mailing List
but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar, a
list of names & email addresses appears and it is here that I
find my 4 Distriubtion Lists. In the 'Show names from' section,
it shows Contacts. If I click on the down arrow, it shows
Outlook Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have two
or more Contacts Folders listed under your Outlook Address
Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and post
back with a more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories
or address books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it
cannot be displayed because the folder could not be opened.
Then the address book window opens and if I click the down
arrow next to "Contacts", a second Contacts folder appears.
If I click on that one, no problem, it opens and I can
access everything. If I try to delete the first Contacts
folder, I can't. But under the Folders list I see only 1
Contacts folder - the one I can't open. Can anyone help?
Denise

 

[DNT]

What I've been telling you is from the Folder List view. My folder list is
as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with the
Address Book icon on the toolbar. I know there's no info in the address book
on the above list, but where is the AB icon getting names, email addresses,
and distribution lists from? I don't know how to find that and transfer it
into my contacts folder.
Denise

But there is no information in the Address Book. The Address Book can only
display information that resides in a Contacts Folder. So you have a
Contacts Folder in your Outlook profile that contains that information.
Before we repair your profile, it is essential that you identify the
Folders that contain your most current information. We cannot determine
that for you.
That is why I told you to use Folder List view to display every Folder in
your Profile so we can see where your most current data actually resides.
(Use the icon on the bottom pane of the Navigation Panel to display the
Folder List View). Once we know which set of Folders is actually the most
current, we can easily repair your Profile. The names of your Folders do
not help us because they have become corrupt along the way. You must
examine their contents.
--
Russ Valentine
[MVP-Outlook]

I have no idea how that happened. FYI there is another Folder on the same
level as Outlook Today - [Archive Folders] named Archive Folders. In that
folder there are folders for Calendar, Deleted Items, Garden Image (one of
my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are
things from 2004. In the Deleted Items are items from 2003. In the Inbox
only one folder appears and it too has old stuff in it.

Re my Data: It appears to be intact except that the Contacts List and its
subfolder Mailing List do not have the most current info in them. I can
only get to the current & correct list by clicking on the Address Book
icon in the toolbar. The Address Book folder is empty. What I'd like to
do is replace the Contacts info with the AB icon info.
Denise

That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should
not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show
up: The settings for the first one (mail delivery location) are the
same as above. The second one has nothing under Comments and the path
is the same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On
the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might naturally
use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at risk
here. The first thing you need to do is make sure you know the name
and location of your default Outlook Data File. Then we need to know
your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how
to move my contact info from one computer to another. I did that
but something didn't work right. I went back to the group messages
and found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook
on this computer. somthing I did in the transfer/ex-import
established my dsl connection so I have no problem
sending/receiving email. It's just the contacts & address book that
are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There
are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email addresses.
In the "Show Names from the:" box, it says "Contacts". If I click
the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the
ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem
and something must have worked - partially. 1. Now I have a
Contacts folder in Outlook Today with a sub-folder called
Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List
but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar,
a list of names & email addresses appears and it is here that I
find my 4 Distriubtion Lists. In the 'Show names from' section,
it shows Contacts. If I click on the down arrow, it shows
Outlook Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have two
or more Contacts Folders listed under your Outlook Address
Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it
cannot be displayed because the folder could not be opened.
Then the address book window opens and if I click the down
arrow next to "Contacts", a second Contacts folder appears.
If I click on that one, no problem, it opens and I can
access everything. If I try to delete the first Contacts
folder, I can't. But under the Folders list I see only 1
Contacts folder - the one I can't open. Can anyone help?
Denise

 

[DNT]

I forgot to add that when I open the address book icon, it says "Show names
from Contacts". When I click on the down arrow, it shows: Outlook Address
Book with Contacts highlighted underneath it.
Denise

What I've been telling you is from the Folder List view. My folder list is
as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with the
Address Book icon on the toolbar. I know there's no info in the address
book on the above list, but where is the AB icon getting names, email
addresses, and distribution lists from? I don't know how to find that and
transfer it into my contacts folder.
Denise

But there is no information in the Address Book. The Address Book can
only display information that resides in a Contacts Folder. So you have a
Contacts Folder in your Outlook profile that contains that information.
Before we repair your profile, it is essential that you identify the
Folders that contain your most current information. We cannot determine
that for you.
That is why I told you to use Folder List view to display every Folder in
your Profile so we can see where your most current data actually resides.
(Use the icon on the bottom pane of the Navigation Panel to display the
Folder List View). Once we know which set of Folders is actually the most
current, we can easily repair your Profile. The names of your Folders do
not help us because they have become corrupt along the way. You must
examine their contents.
--
Russ Valentine
[MVP-Outlook]

I have no idea how that happened. FYI there is another Folder on the same
level as Outlook Today - [Archive Folders] named Archive Folders. In that
folder there are folders for Calendar, Deleted Items, Garden Image (one
of my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are
things from 2004. In the Deleted Items are items from 2003. In the Inbox
only one folder appears and it too has old stuff in it.

Re my Data: It appears to be intact except that the Contacts List and
its subfolder Mailing List do not have the most current info in them. I
can only get to the current & correct list by clicking on the Address
Book icon in the toolbar. The Address Book folder is empty. What I'd
like to do is replace the Contacts info with the AB icon info.
Denise
That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should
not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show
up: The settings for the first one (mail delivery location) are the
same as above. The second one has nothing under Comments and the path
is the same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On
the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might
naturally use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at
risk here. The first thing you need to do is make sure you know the
name and location of your default Outlook Data File. Then we need
to know your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how
to move my contact info from one computer to another. I did that
but something didn't work right. I went back to the group messages
and found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook
on this computer. somthing I did in the transfer/ex-import
established my dsl connection so I have no problem
sending/receiving email. It's just the contacts & address book
that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There
are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email
addresses. In the "Show Names from the:" box, it says
"Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the
ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem
and something must have worked - partially. 1. Now I have a
Contacts folder in Outlook Today with a sub-folder called
Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List
but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar,
a list of names & email addresses appears and it is here that
I find my 4 Distriubtion Lists. In the 'Show names from'
section, it shows Contacts. If I click on the down arrow, it
shows Outlook Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have
two or more Contacts Folders listed under your Outlook
Address Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it
cannot be displayed because the folder could not be
opened. Then the address book window opens and if I click
the down arrow next to "Contacts", a second Contacts
folder appears. If I click on that one, no problem, it
opens and I can access everything. If I try to delete the
first Contacts folder, I can't. But under the Folders list
I see only 1 Contacts folder - the one I can't open. Can
anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

But what's confusing me is that "Address Book" never shows up in Folder List
unless you created a folder and gave it that name. In its properties, what
type of folder does it say it is? Does it contain anything at all?

The Folder named "Outlook Today" is your default Outlook Data File. It
should never also be your Archive location. I can only assume that at some
point you designated your autoarchive location to be the same as your
default file. See if you can reset the autoarchive location to your archive
file in Tools > Options > Other > Autoarchive...

What exactly do you see in your Outlook Address Book that you do not see in
one of your Contacts Folders? I need to make sure we know where all your
data is before we try to repair your Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]

What I've been telling you is from the Folder List view. My folder list is
as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with the
Address Book icon on the toolbar. I know there's no info in the address
book on the above list, but where is the AB icon getting names, email
addresses, and distribution lists from? I don't know how to find that and
transfer it into my contacts folder.
Denise

But there is no information in the Address Book. The Address Book can
only display information that resides in a Contacts Folder. So you have a
Contacts Folder in your Outlook profile that contains that information.
Before we repair your profile, it is essential that you identify the
Folders that contain your most current information. We cannot determine
that for you.
That is why I told you to use Folder List view to display every Folder in
your Profile so we can see where your most current data actually resides.
(Use the icon on the bottom pane of the Navigation Panel to display the
Folder List View). Once we know which set of Folders is actually the most
current, we can easily repair your Profile. The names of your Folders do
not help us because they have become corrupt along the way. You must
examine their contents.
--
Russ Valentine
[MVP-Outlook]

I have no idea how that happened. FYI there is another Folder on the same
level as Outlook Today - [Archive Folders] named Archive Folders. In that
folder there are folders for Calendar, Deleted Items, Garden Image (one
of my old folders), Inbox, Jnl, Sent Items & Tasks. In the Sent Items are
things from 2004. In the Deleted Items are items from 2003. In the Inbox
only one folder appears and it too has old stuff in it.

Re my Data: It appears to be intact except that the Contacts List and
its subfolder Mailing List do not have the most current info in them. I
can only get to the current & correct list by clicking on the Address
Book icon in the toolbar. The Address Book folder is empty. What I'd
like to do is replace the Contacts info with the AB icon info.
Denise
That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and should
not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show
up: The settings for the first one (mail delivery location) are the
same as above. The second one has nothing under Comments and the path
is the same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it. On
the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you transfer
Outlook data, especially when you use import/export in the process.
Outlook is very intolerant of various methods people might
naturally use and provides no clear instructions on how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at
risk here. The first thing you need to do is make sure you know the
name and location of your default Outlook Data File. Then we need
to know your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how
to move my contact info from one computer to another. I did that
but something didn't work right. I went back to the group messages
and found something that talked about transferring files using
export/import, so I tried that. I did nothing to configure Outlook
on this computer. somthing I did in the transfer/ex-import
established my dsl connection so I have no problem
sending/receiving email. It's just the contacts & address book
that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There
are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email
addresses. In the "Show Names from the:" box, it says
"Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the
ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts folder
hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem
and something must have worked - partially. 1. Now I have a
Contacts folder in Outlook Today with a sub-folder called
Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List
but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today, nothing
shows up - it's blank.
4. If I click on the Address Book icon in the Outlook toolbar,
a list of names & email addresses appears and it is here that
I find my 4 Distriubtion Lists. In the 'Show names from'
section, it shows Contacts. If I click on the down arrow, it
shows Outlook Address Book and under that it shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get this
working that I can't remember everything. All I want is for my
stuff to be in one place where I can get to it. Please help me
resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have
two or more Contacts Folders listed under your Outlook
Address Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it
cannot be displayed because the folder could not be
opened. Then the address book window opens and if I click
the down arrow next to "Contacts", a second Contacts
folder appears. If I click on that one, no problem, it
opens and I can access everything. If I try to delete the
first Contacts folder, I can't. But under the Folders list
I see only 1 Contacts folder - the one I can't open. Can
anyone help?
Denise