2 contacts folders

[DNT]

In the list from Contacts that shows when I click the Address Book icon, I
see names, display names, email addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the show names from
box, it says Contacts and my current list shows. If I click the down arrow
then right click on "Outlook Address book" to get the properties, it says
"No entries in this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was made to open an
unsupported property." The next message has the same 1st sentence followed
by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab says:
Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it says the
location is Archive Folders. On the AutoArchive tab, "Do not archive items
in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says: "Type:
Folder containing contact Items, Location Archive Folders, Description:
Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email Address
Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old items to
C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder?
I hope that helps.
Denise

But what's confusing me is that "Address Book" never shows up in Folder
List unless you created a folder and gave it that name. In its properties,
what type of folder does it say it is? Does it contain anything at all?

The Folder named "Outlook Today" is your default Outlook Data File. It
should never also be your Archive location. I can only assume that at some
point you designated your autoarchive location to be the same as your
default file. See if you can reset the autoarchive location to your
archive file in Tools > Options > Other > Autoarchive...

What exactly do you see in your Outlook Address Book that you do not see
in one of your Contacts Folders? I need to make sure we know where all
your data is before we try to repair your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

What I've been telling you is from the Folder List view. My folder list
is as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with the
Address Book icon on the toolbar. I know there's no info in the address
book on the above list, but where is the AB icon getting names, email
addresses, and distribution lists from? I don't know how to find that and
transfer it into my contacts folder.
Denise

But there is no information in the Address Book. The Address Book can
only display information that resides in a Contacts Folder. So you have
a Contacts Folder in your Outlook profile that contains that
information. Before we repair your profile, it is essential that you
identify the Folders that contain your most current information. We
cannot determine that for you.
That is why I told you to use Folder List view to display every Folder
in your Profile so we can see where your most current data actually
resides. (Use the icon on the bottom pane of the Navigation Panel to
display the Folder List View). Once we know which set of Folders is
actually the most current, we can easily repair your Profile. The names
of your Folders do not help us because they have become corrupt along
the way. You must examine their contents.
--
Russ Valentine
[MVP-Outlook]
I have no idea how that happened. FYI there is another Folder on the
same level as Outlook Today - [Archive Folders] named Archive Folders.
In that folder there are folders for Calendar, Deleted Items, Garden
Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the
Sent Items are things from 2004. In the Deleted Items are items from
2003. In the Inbox only one folder appears and it too has old stuff in
it.

Re my Data: It appears to be intact except that the Contacts List and
its subfolder Mailing List do not have the most current info in them. I
can only get to the current & correct list by clicking on the Address
Book icon in the toolbar. The Address Book folder is empty. What I'd
like to do is replace the Contacts info with the AB icon info.
Denise
That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and
should not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show
up: The settings for the first one (mail delivery location) are the
same as above. The second one has nothing under Comments and the path
is the same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it.
On the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you
transfer Outlook data, especially when you use import/export in
the process. Outlook is very intolerant of various methods people
might naturally use and provides no clear instructions on how to
do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at
risk here. The first thing you need to do is make sure you know
the name and location of your default Outlook Data File. Then we
need to know your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that I
can't remember everything. I do know I checked this group for how
to move my contact info from one computer to another. I did that
but something didn't work right. I went back to the group
messages and found something that talked about transferring files
using export/import, so I tried that. I did nothing to configure
Outlook on this computer. somthing I did in the
transfer/ex-import established my dsl connection so I have no
problem sending/receiving email. It's just the contacts & address
book that are screwed up. Isn't there some way to fix them?
I really appreciate any suggestions you may offer.
Denise
message A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file? It
should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says "There
are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email
addresses. In the "Show Names from the:" box, it says
"Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear when
Contacts is highlighted in this view, are not the same as the
ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to follow.
Use the Folder List view to examine your entire Contacts
folder hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated it.
Since then I've tried a bunch of things to correct the problem
and something must have worked - partially. 1. Now I have a
Contacts folder in Outlook Today with a sub-folder called
Mailing List.
2. Last week I created 4 Distribution Lists from Mailing List
but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today,
nothing shows up - it's blank.
4. If I click on the Address Book icon in the Outlook
toolbar, a list of names & email addresses appears and it is
here that I find my 4 Distriubtion Lists. In the 'Show names
from' section, it shows Contacts. If I click on the down
arrow, it shows Outlook Address Book and under that it shows
Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get
this working that I can't remember everything. All I want is
for my stuff to be in one place where I can get to it. Please
help me resolve this if you can. Many thanks in advance,
Denise
message Your description, if accurate, defies reality. If you have
two or more Contacts Folders listed under your Outlook
Address Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to
have 2 Contacts folders but only 1 shows up on the folder
list. When I try to open it, I get a message saying it
cannot be displayed because the folder could not be
opened. Then the address book window opens and if I click
the down arrow next to "Contacts", a second Contacts
folder appears. If I click on that one, no problem, it
opens and I can access everything. If I try to delete the
first Contacts folder, I can't. But under the Folders
list I see only 1 Contacts folder - the one I can't open.
Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

It helps a bit. You still did not answer what information appears in the
Outlook Address Book that does not also appear in one of your Contacts
Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]

In the list from Contacts that shows when I click the Address Book icon, I
see names, display names, email addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the show names
from box, it says Contacts and my current list shows. If I click the down
arrow then right click on "Outlook Address book" to get the properties, it
says "No entries in this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was made to open
an unsupported property." The next message has the same 1st sentence
followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab says:
Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it says
the location is Archive Folders. On the AutoArchive tab, "Do not archive
items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says: "Type:
Folder containing contact Items, Location Archive Folders, Description:
Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email Address
Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old items
to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder?
I hope that helps.
Denise

But what's confusing me is that "Address Book" never shows up in Folder
List unless you created a folder and gave it that name. In its
properties, what type of folder does it say it is? Does it contain
anything at all?

The Folder named "Outlook Today" is your default Outlook Data File. It
should never also be your Archive location. I can only assume that at
some point you designated your autoarchive location to be the same as
your default file. See if you can reset the autoarchive location to your
archive file in Tools > Options > Other > Autoarchive...

What exactly do you see in your Outlook Address Book that you do not see
in one of your Contacts Folders? I need to make sure we know where all
your data is before we try to repair your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]

What I've been telling you is from the Folder List view. My folder list
is as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with
the Address Book icon on the toolbar. I know there's no info in the
address book on the above list, but where is the AB icon getting names,
email addresses, and distribution lists from? I don't know how to find
that and transfer it into my contacts folder.
Denise


But there is no information in the Address Book. The Address Book can
only display information that resides in a Contacts Folder. So you have
a Contacts Folder in your Outlook profile that contains that
information. Before we repair your profile, it is essential that you
identify the Folders that contain your most current information. We
cannot determine that for you.
That is why I told you to use Folder List view to display every Folder
in your Profile so we can see where your most current data actually
resides. (Use the icon on the bottom pane of the Navigation Panel to
display the Folder List View). Once we know which set of Folders is
actually the most current, we can easily repair your Profile. The names
of your Folders do not help us because they have become corrupt along
the way. You must examine their contents.
--
Russ Valentine
[MVP-Outlook]
I have no idea how that happened. FYI there is another Folder on the
same level as Outlook Today - [Archive Folders] named Archive Folders.
In that folder there are folders for Calendar, Deleted Items, Garden
Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the
Sent Items are things from 2004. In the Deleted Items are items from
2003. In the Inbox only one folder appears and it too has old stuff in
it.

Re my Data: It appears to be intact except that the Contacts List and
its subfolder Mailing List do not have the most current info in them.
I can only get to the current & correct list by clicking on the
Address Book icon in the toolbar. The Address Book folder is empty.
What I'd like to do is replace the Contacts info with the AB icon
info.
Denise
That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and
should not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab, Archive
Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive show
up: The settings for the first one (mail delivery location) are the
same as above. The second one has nothing under Comments and the
path is the same except instead of Outlook.pst, it says Archive.pst.

I also have another path but I can't seem to recreate how I got it.
On the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your
patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
It's easy to get your address books all messed up when you
transfer Outlook data, especially when you use import/export in
the process. Outlook is very intolerant of various methods people
might naturally use and provides no clear instructions on how to
do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at
risk here. The first thing you need to do is make sure you know
the name and location of your default Outlook Data File. Then we
need to know your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that
I can't remember everything. I do know I checked this group for
how to move my contact info from one computer to another. I did
that but something didn't work right. I went back to the group
messages and found something that talked about transferring
files using export/import, so I tried that. I did nothing to
configure Outlook on this computer. somthing I did in the
transfer/ex-import established my dsl connection so I have no
problem sending/receiving email. It's just the contacts &
address book that are screwed up. Isn't there some way to fix
them?
I really appreciate any suggestions you may offer.
Denise
message A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file?
It should never be your default data file.
The Address Book does not show in Folder List. What is "Address
Book?" Did you create a Folder that you named Address Book?
You'd better tell us how you created your profile and specified
your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says
"There are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email
addresses. In the "Show Names from the:" box, it says
"Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear
when Contacts is highlighted in this view, are not the same as
the ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to
follow.
Use the Folder List view to examine your entire Contacts
folder hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated
it. Since then I've tried a bunch of things to correct the
problem and something must have worked - partially. 1. Now I
have a Contacts folder in Outlook Today with a sub-folder
called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing
List but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today,
nothing shows up - it's blank.
4. If I click on the Address Book icon in the Outlook
toolbar, a list of names & email addresses appears and it is
here that I find my 4 Distriubtion Lists. In the 'Show names
from' section, it shows Contacts. If I click on the down
arrow, it shows Outlook Address Book and under that it shows
Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get
this working that I can't remember everything. All I want is
for my stuff to be in one place where I can get to it.
Please help me resolve this if you can. Many thanks in
advance,
Denise
message Your description, if accurate, defies reality. If you have
two or more Contacts Folders listed under your Outlook
Address Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address Book,
nothing showed up - the list was blank. What now?
message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem
to have 2 Contacts folders but only 1 shows up on the
folder list. When I try to open it, I get a message
saying it cannot be displayed because the folder could
not be opened. Then the address book window opens and if
I click the down arrow next to "Contacts", a second
Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try
to delete the first Contacts folder, I can't. But under
the Folders list I see only 1 Contacts folder - the one
I can't open. Can anyone help?
Denise

 

[DNT]

What am I supposed to reset my autoarchive folder to? It is already set for
archive.pst.
Some of the names & addresses are different from the Outlook Address Book
and the Contacts Folder. The Contacts folder doesn't have my distrubution
lists in it.
Denise

It helps a bit. You still did not answer what information appears in the
Outlook Address Book that does not also appear in one of your Contacts
Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]

In the list from Contacts that shows when I click the Address Book icon,
I see names, display names, email addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the show names
from box, it says Contacts and my current list shows. If I click the down
arrow then right click on "Outlook Address book" to get the properties,
it says "No entries in this Address Book" and I get 2 error messages. One
is "Property dialog box could not be displayed. An attempt was made to
open an unsupported property." The next message has the same 1st sentence
followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab says:
Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it says
the location is Archive Folders. On the AutoArchive tab, "Do not archive
items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says: "Type:
Folder containing contact Items, Location Archive Folders, Description:
Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email Address
Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old items
to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive Folder?
I hope that helps.
Denise

But what's confusing me is that "Address Book" never shows up in Folder
List unless you created a folder and gave it that name. In its
properties, what type of folder does it say it is? Does it contain
anything at all?

The Folder named "Outlook Today" is your default Outlook Data File. It
should never also be your Archive location. I can only assume that at
some point you designated your autoarchive location to be the same as
your default file. See if you can reset the autoarchive location to your
archive file in Tools > Options > Other > Autoarchive...

What exactly do you see in your Outlook Address Book that you do not see
in one of your Contacts Folders? I need to make sure we know where all
your data is before we try to repair your Outlook Address Book.

--
Russ Valentine
[MVP-Outlook]
What I've been telling you is from the Folder List view. My folder list
is as follows:
-Outlook Today - [Archive Folders]
| | Address Book (empty)
| | Calendar
| | -Contacts (This file has info but it is not as current as in the
toolbar's Address Book icon)
| | Mailing List (ditto)
| | Deleted Items
| | Drafts
| | +Inbox (current info)
| | Infected
| | Journal
| | List
| | Notes
| | Outbox
| | Sent Items (current info)
| |_ Tasks
|
|-Archive Folders
| Calendar
| Deleted Items
| Garden Image (contains items from 2002-3)
| +Inbox (contains 1 folder Microcosm)
| Journal
| Sent Items (contains items from 2004)
|_ _ Tasks

My problem is that I can't find the contacts that are associated with
the Address Book icon on the toolbar. I know there's no info in the
address book on the above list, but where is the AB icon getting names,
email addresses, and distribution lists from? I don't know how to find
that and transfer it into my contacts folder.
Denise


But there is no information in the Address Book. The Address Book can
only display information that resides in a Contacts Folder. So you
have a Contacts Folder in your Outlook profile that contains that
information. Before we repair your profile, it is essential that you
identify the Folders that contain your most current information. We
cannot determine that for you.
That is why I told you to use Folder List view to display every Folder
in your Profile so we can see where your most current data actually
resides. (Use the icon on the bottom pane of the Navigation Panel to
display the Folder List View). Once we know which set of Folders is
actually the most current, we can easily repair your Profile. The
names of your Folders do not help us because they have become corrupt
along the way. You must examine their contents.
--
Russ Valentine
[MVP-Outlook]
I have no idea how that happened. FYI there is another Folder on the
same level as Outlook Today - [Archive Folders] named Archive Folders.
In that folder there are folders for Calendar, Deleted Items, Garden
Image (one of my old folders), Inbox, Jnl, Sent Items & Tasks. In the
Sent Items are things from 2004. In the Deleted Items are items from
2003. In the Inbox only one folder appears and it too has old stuff in
it.

Re my Data: It appears to be intact except that the Contacts List and
its subfolder Mailing List do not have the most current info in them.
I can only get to the current & correct list by clicking on the
Address Book icon in the toolbar. The Address Book folder is empty.
What I'd like to do is replace the Contacts info with the AB icon
info.
Denise
That is the part that troubles me.
How did your Archive Folder ever become your default Data File?
The Archive folder never contains your complete Outlook Data and
should not be designated as your delivery location.
Does all of your Outlook Data appear to be intact?
--
Russ Valentine
[MVP-Outlook]
I'm not sure which of these you want so I'll give you all:
Right-click on Outlook today (Archive Folders): General Tab,
Archive Folders, click on Advanced:
Name: Archive Folders
Filename:
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook\Outlook.pst

If I click on File, Data File Management, 2 files named Archive
show up: The settings for the first one (mail delivery location)
are the same as above. The second one has nothing under Comments
and the path is the same except instead of Outlook.pst, it says
Archive.pst.

I also have another path but I can't seem to recreate how I got it.
On the off chance that this is what you're looking for, here it is:
res://C:\ProgramFiles\MicrosoftOffice\Office10\1033\outlwvw.dll/outlook.htm

I'm sorry to be so troublesome and I really appreciate your
patience.

Denise

Properties of your root folder in Outlook.
--
Russ Valentine
[MVP-Outlook]
I'm running Office XP Pro on Win XP. How do I find out what my
default Outlook Data File is?
TIA, Denise
message It's easy to get your address books all messed up when you
transfer Outlook data, especially when you use import/export in
the process. Outlook is very intolerant of various methods
people might naturally use and provides no clear instructions on
how to do it.
Fortunately, it's very easy to fix because its just a matter of
redoing your Outlook Address Book settings. Your data is not at
risk here. The first thing you need to do is make sure you know
the name and location of your default Outlook Data File. Then we
need to know your Outlook version to tell you what to do.
--
Russ Valentine
[MVP-Outlook]
I'm sorry but I've done so many things to get this to work that
I can't remember everything. I do know I checked this group for
how to move my contact info from one computer to another. I did
that but something didn't work right. I went back to the group
messages and found something that talked about transferring
files using export/import, so I tried that. I did nothing to
configure Outlook on this computer. somthing I did in the
transfer/ex-import established my dsl connection so I have no
problem sending/receiving email. It's just the contacts &
address book that are screwed up. Isn't there some way to fix
them?
I really appreciate any suggestions you may offer.
Denise
message A couple things seem very strange here.
Why would your Archive Folder be your root Outlook data file?
It should never be your default data file.
The Address Book does not show in Folder List. What is
"Address Book?" Did you create a Folder that you named Address
Book?
You'd better tell us how you created your profile and
specified your default Outlook Data File.
--
Russ Valentine
[MVP-Outlook]
I'm not sure this will help but here goes:
Outlook Today-(Archive Folders)
-Address Book
-Calendar
+Contacts
-Mailing List
-Deleted Items
-Drafts
+Inbox...etc.

When I highlight Address Book, the from/subject box says
"There are no items to show in this view."

BUT when I click on the Address Book icon in the Toolbar, a
screen called Address Book comes up with names & email
addresses. In the "Show Names from the:" box, it says
"Contacts". If I click the down arrow, it says:
Outlook Address Book
Contacts (contacts is highlighted)
If I click highlight the Outlook Address Book, It says "No
entries in this Address Book".
To further confuse things, the names/addresses that appear
when Contacts is highlighted in this view, are not the same
as the ones in the Folder List Contacts.
I hope this helps.
Denise

message I'm even more confused.
Sorry. Your descriptions are just impossible for me to
follow.
Use the Folder List view to examine your entire Contacts
folder hierarchy. State what you see.
State which of these folders appear in your Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
I realize you think it couldn't be, but it was as I stated
it. Since then I've tried a bunch of things to correct the
problem and something must have worked - partially. 1. Now I
have a Contacts folder in Outlook Today with a sub-folder
called Mailing List.
2. Last week I created 4 Distribution Lists from Mailing
List but they are nowhere to be found in either folder.
3. If I open the Address Book folder in Outlook Today,
nothing shows up - it's blank.
4. If I click on the Address Book icon in the Outlook
toolbar, a list of names & email addresses appears and it
is here that I find my 4 Distriubtion Lists. In the 'Show
names from' section, it shows Contacts. If I click on the
down arrow, it shows Outlook Address Book and under that it
shows Contacts.
5. There's no Mailing List subfolder associated with this
Contacts folder.
Now, I'm so confused and I've tried so many things to get
this working that I can't remember everything. All I want
is for my stuff to be in one place where I can get to it.
Please help me resolve this if you can. Many thanks in
advance,
Denise
message Your description, if accurate, defies reality. If you have
two or more Contacts Folders listed under your Outlook
Address Book, then that dialog box could not be blank.
Re read what I posted. State your problem more clearly and
post back with a more accurate description of what you are
seeing.
--
Russ Valentine
[MVP-Outlook]
I tried that but when I got as far as Outlook Address
Book, nothing showed up - the list was blank. What now?
in message Remove the dud folder here:
Tools > E-mail accounts > View or change existing
directories or address books > Outlook Address Book >
Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem
to have 2 Contacts folders but only 1 shows up on the
folder list. When I try to open it, I get a message
saying it cannot be displayed because the folder could
not be opened. Then the address book window opens and
if I click the down arrow next to "Contacts", a second
Contacts folder appears. If I click on that one, no
problem, it opens and I can access everything. If I try
to delete the first Contacts folder, I can't. But under
the Folders list I see only 1 Contacts folder - the one
I can't open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

Still inexplicable since the Outlook Address Book cannot contain anything
that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to reset
your connections. That won't risk losing any data. Make sure you restart
Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

What am I supposed to reset my autoarchive folder to? It is already set
for archive.pst.
Some of the names & addresses are different from the Outlook Address Book
and the Contacts Folder. The Contacts folder doesn't have my distrubution
lists in it.
Denise

It helps a bit. You still did not answer what information appears in the
Outlook Address Book that does not also appear in one of your Contacts
Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]

In the list from Contacts that shows when I click the Address Book icon,
I see names, display names, email addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the show names
from box, it says Contacts and my current list shows. If I click the
down arrow then right click on "Outlook Address book" to get the
properties, it says "No entries in this Address Book" and I get 2 error
messages. One is "Property dialog box could not be displayed. An attempt
was made to open an unsupported property." The next message has the same
1st sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab says:
Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it says
the location is Archive Folders. On the AutoArchive tab, "Do not archive
items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says: "Type:
Folder containing contact Items, Location Archive Folders, Description:
Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email Address
Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[DNT]

OK. I did as you asked and when I re-added the Outlook Address Book, I wound
up with the same dilemna as I had before. I was sure to exit and restart
Outlook as directed. It seems as if there is a second Contacts folder that I
can't see.
Denise

Still inexplicable since the Outlook Address Book cannot contain anything
that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to reset
your connections. That won't risk losing any data. Make sure you restart
Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

What am I supposed to reset my autoarchive folder to? It is already set
for archive.pst.
Some of the names & addresses are different from the Outlook Address Book
and the Contacts Folder. The Contacts folder doesn't have my distrubution
lists in it.
Denise

It helps a bit. You still did not answer what information appears in the
Outlook Address Book that does not also appear in one of your Contacts
Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and distribution
lists.

When I click on the Address Book icon on the toolbar, in the show names
from box, it says Contacts and my current list shows. If I click the
down arrow then right click on "Outlook Address book" to get the
properties, it says "No entries in this Address Book" and I get 2 error
messages. One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next message has
the same 1st sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab says:
Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it says
the location is Archive Folders. On the AutoArchive tab, "Do not
archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

It does seem that way, although I've never seen such a thing as a "hidden"
folder in Outlook. But I've never seen the default data file marked
"Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure where
all your data is. Try this. Make sure you have enabled searching of hidden
files and folders, then search your hard drive for *.pst and see what turns
up.
--
Russ Valentine
[MVP-Outlook]

OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise

Still inexplicable since the Outlook Address Book cannot contain anything
that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure you
restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]

What am I supposed to reset my autoarchive folder to? It is already set
for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears in
the Outlook Address Book that does not also appear in one of your
Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and distribution
lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I click
the down arrow then right click on "Outlook Address book" to get the
properties, it says "No entries in this Address Book" and I get 2
error messages. One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next message
has the same 1st sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do not
archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[DNT]

Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " "
"
outlook.pst " " " "
"

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " "
" " " "
Outlook.pst " " "
" " " "

OK now what?
Denise

It does seem that way, although I've never seen such a thing as a "hidden"
folder in Outlook. But I've never seen the default data file marked
"Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure where
all your data is. Try this. Make sure you have enabled searching of hidden
files and folders, then search your hard drive for *.pst and see what
turns up.
--
Russ Valentine
[MVP-Outlook]

OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise

Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure you
restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is already set
for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears in
the Outlook Address Book that does not also appear in one of your
Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and distribution
lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book" to
get the properties, it says "No entries in this Address Book" and I
get 2 error messages. One is "Property dialog box could not be
displayed. An attempt was made to open an unsupported property." The
next message has the same 1st sentence followed by "Action could not
be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do not
archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set it to
use the same Outlook data file as its default that you are currently using
as your default. You will need all the information on how to configure your
mail accounts because you will need to recreate them when you create the new
profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your Contacts
Folder correctly. If you think you have any missing Contact data you can
open each of these other files with Outlook's File > Open command to see if
they contain anything you think you are missing. Note that files marked
archive.pst will not contain any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]

Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " "
" " "
Outlook.pst " " " "
" " "

OK now what?
Denise

It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching of
hidden files and folders, then search your hard drive for *.pst and see
what turns up.
--
Russ Valentine
[MVP-Outlook]

OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure you
restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears in
the Outlook Address Book that does not also appear in one of your
Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and distribution
lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book" to
get the properties, it says "No entries in this Address Book" and I
get 2 error messages. One is "Property dialog box could not be
displayed. An attempt was made to open an unsupported property." The
next message has the same 1st sentence followed by "Action could not
be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do
not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[DNT]

I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails &
contacts) and a set of Personal Folders with the same folders but no data in
them. Also, the address book icon shows Outlook Address Book, Contacts and
everything is empty. How do I transfer the folders from Archive Folders to
Personal Folders? What happened to my address book data (that was most
current)?
Denise

Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set it
to use the same Outlook data file as its default that you are currently
using as your default. You will need all the information on how to
configure your mail accounts because you will need to recreate them when
you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your Contacts
Folder correctly. If you think you have any missing Contact data you can
open each of these other files with Outlook's File > Open command to see
if they contain anything you think you are missing. Note that files marked
archive.pst will not contain any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]

Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " " "
" "
Outlook.pst " " " " "
" "

OK now what?
Denise

It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching
of hidden files and folders, then search your hard drive for *.pst and
see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure you
restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears in
the Outlook Address Book that does not also appear in one of your
Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and distribution
lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book" to
get the properties, it says "No entries in this Address Book" and I
get 2 error messages. One is "Property dialog box could not be
displayed. An attempt was made to open an unsupported property."
The next message has the same 1st sentence followed by "Action
could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do
not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves old
items to C:...\Microsoft\Outlook\archive.pst. Isn't that my Archive
Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook Data
File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this file?
(make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]

I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails
& contacts) and a set of Personal Folders with the same folders but no data
in them. Also, the address book icon shows Outlook Address Book, Contacts
and everything is empty. How do I transfer the folders from Archive Folders
to Personal Folders? What happened to my address book data (that was most
current)?
Denise

Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set it
to use the same Outlook data file as its default that you are currently
using as your default. You will need all the information on how to
configure your mail accounts because you will need to recreate them when
you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your Contacts
Folder correctly. If you think you have any missing Contact data you can
open each of these other files with Outlook's File > Open command to see
if they contain anything you think you are missing. Note that files
marked archive.pst will not contain any Contacts since Contacts are not
archived.
--
Russ Valentine
[MVP-Outlook]

Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " " " "
"
Outlook.pst " " " " " "
"

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching
of hidden files and folders, then search your hard drive for *.pst and
see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address Book, I
wound up with the same dilemna as I had before. I was sure to exit and
restart Outlook as directed. It seems as if there is a second Contacts
folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure
you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook Address
Book and the Contacts Folder. The Contacts folder doesn't have my
distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address Book
icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book" to
get the properties, it says "No entries in this Address Book" and
I get 2 error messages. One is "Property dialog box could not be
displayed. An attempt was made to open an unsupported property."
The next message has the same 1st sentence followed by "Action
could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today), it
says the location is Archive Folders. On the AutoArchive tab, "Do
not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise

 

[DNT]

I went to Mail Setup, added a new profile and called it "New Mail Profile".
Is that it? When I open Outlook, it asks if I want to use that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise

Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]

I think I have a black cloud following me around. I did as you said. Now I
have in my Outlook Today a set of Archive Folders (includes current emails
& contacts) and a set of Personal Folders with the same folders but no
data in them. Also, the address book icon shows Outlook Address Book,
Contacts and everything is empty. How do I transfer the folders from
Archive Folders to Personal Folders? What happened to my address book data
(that was most current)?
Denise

Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File > Open
command to see if they contain anything you think you are missing. Note
that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " " "
" "
Outlook.pst " " " " "
" "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled searching
of hidden files and folders, then search your hard drive for *.pst and
see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address Book,
I wound up with the same dilemna as I had before. I was sure to exit
and restart Outlook as directed. It seems as if there is a second
Contacts folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile to
reset your connections. That won't risk losing any data. Make sure
you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is already
set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the show
names from box, it says Contacts and my current list shows. If I
click the down arrow then right click on "Outlook Address book"
to get the properties, it says "No entries in this Address Book"
and I get 2 error messages. One is "Property dialog box could not
be displayed. An attempt was made to open an unsupported
property." The next message has the same 1st sentence followed by
"Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral tab
says: Information: Archive Folders and Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive tab,
"Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it says:
"Type: Folder containing contact Items, Location Archive Folders,
Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

The latter.
--
Russ Valentine
[MVP-Outlook]

I went to Mail Setup, added a new profile and called it "New Mail Profile".
Is that it? When I open Outlook, it asks if I want to use that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise

Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]

I think I have a black cloud following me around. I did as you said. Now
I have in my Outlook Today a set of Archive Folders (includes current
emails & contacts) and a set of Personal Folders with the same folders
but no data in them. Also, the address book icon shows Outlook Address
Book, Contacts and everything is empty. How do I transfer the folders
from Archive Folders to Personal Folders? What happened to my address
book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File > Open
command to see if they contain anything you think you are missing. Note
that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " " "
" "
Outlook.pst " " " " "
" "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data file
marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address Book,
I wound up with the same dilemna as I had before. I was sure to exit
and restart Outlook as directed. It seems as if there is a second
Contacts folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
It helps a bit. You still did not answer what information appears
in the Outlook Address Book that does not also appear in one of
your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list shows.
If I click the down arrow then right click on "Outlook Address
book" to get the properties, it says "No entries in this Address
Book" and I get 2 error messages. One is "Property dialog box
could not be displayed. An attempt was made to open an
unsupported property." The next message has the same 1st
sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive tab,
"Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an email
Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise

 

[DNT]

Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]

I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise

Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you said. Now
I have in my Outlook Today a set of Archive Folders (includes current
emails & contacts) and a set of Personal Folders with the same folders
but no data in them. Also, the address book icon shows Outlook Address
Book, Contacts and everything is empty. How do I transfer the folders
from Archive Folders to Personal Folders? What happened to my address
book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and set
it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File > Open
command to see if they contain anything you think you are missing.
Note that files marked archive.pst will not contain any Contacts since
Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " "
" " "
Outlook.pst " " " "
" " "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're sure
where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was sure
to exit and restart Outlook as directed. It seems as if there is a
second Contacts folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder doesn't
have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear in
one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is "Property
dialog box could not be displayed. An attempt was made to open
an unsupported property." The next message has the same 1st
sentence followed by "Action could not be completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook today),
it says the location is Archive Folders. On the AutoArchive
tab, "Do not archive items in this folder" is checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it moves
old items to C:...\Microsoft\Outlook\archive.pst. Isn't that my
Archive Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]

Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]

I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the same
folders but no data in them. Also, the address book icon shows Outlook
Address Book, Contacts and everything is empty. How do I transfer the
folders from Archive Folders to Personal Folders? What happened to my
address book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information on
how to configure your mail accounts because you will need to recreate
them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File >
Open command to see if they contain anything you think you are
missing. Note that files marked archive.pst will not contain any
Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " "
" " "
Outlook.pst " " " "
" " "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was sure
to exit and restart Outlook as directed. It seems as if there is a
second Contacts folder that I can't see.
Denise
Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your profile
to reset your connections. That won't risk losing any data. Make
sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was
made to open an unsupported property." The next message has
the same 1st sentence followed by "Action could not be
completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location Archive
Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't
that my Archive Folder?
I hope that helps.
Denise

 

[DNT]

I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders, Outlook.pst.
Again no errors, but data. then I ran it on Outlook Today Personal Folders,
Personal Folders (1).pst. Again, no errors and no data.

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]

Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use that
file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default Outlook
Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on this
file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the same
folders but no data in them. Also, the address book icon shows Outlook
Address Book, Contacts and everything is empty. How do I transfer the
folders from Archive Folders to Personal Folders? What happened to my
address book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you are
currently using as your default. You will need all the information
on how to configure your mail accounts because you will need to
recreate them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing Contact
data you can open each of these other files with Outlook's File >
Open command to see if they contain anything you think you are
missing. Note that files marked archive.pst will not contain any
Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " " "
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " "
" " " "
Outlook.pst " " "
" " " "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard drive
for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
message Still inexplicable since the Outlook Address Book cannot contain
anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the Address
Book icon, I see names, display names, email addresses, and
distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on "Outlook
Address book" to get the properties, it says "No entries in
this Address Book" and I get 2 error messages. One is
"Property dialog box could not be displayed. An attempt was
made to open an unsupported property." The next message has
the same 1st sentence followed by "Action could not be
completed."

If I right-click on Contacts for the properties, the jGeneral
tab says: Information: Archive Folders and Contact folder:
Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst. Isn't
that my Archive Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]

I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no data.

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]

Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the
same folders but no data in them. Also, the address book icon shows
Outlook Address Book, Contacts and everything is empty. How do I
transfer the folders from Archive Folders to Personal Folders? What
happened to my address book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you
are currently using as your default. You will need all the
information on how to configure your mail accounts because you will
need to recreate them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with Outlook's
File > Open command to see if they contain anything you think you
are missing. Note that files marked archive.pst will not contain
any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " "
"
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " "
" " " "
Outlook.pst " " "
" " " "

OK now what?
Denise


It does seem that way, although I've never seen such a thing as a
"hidden" folder in Outlook. But I've never seen the default data
file marked "Archive" either, so something odd happened here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have enabled
searching of hidden files and folders, then search your hard
drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
message Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also appear
in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in the
show names from box, it says Contacts and my current list
shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next
message has the same 1st sentence followed by "Action could
not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and Contact
folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise

 

[DNT]

So how do I get the info from The Archive Folders into the Personal Folders
in Outlook Today? Some data is better than none. Thanks,
Denise

Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]

I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said no
errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no data.

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
Don't worry. No data has been lost. We're just drilling down to your
configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you said.
Now I have in my Outlook Today a set of Archive Folders (includes
current emails & contacts) and a set of Personal Folders with the
same folders but no data in them. Also, the address book icon shows
Outlook Address Book, Contacts and everything is empty. How do I
transfer the folders from Archive Folders to Personal Folders? What
happened to my address book data (that was most current)?
Denise
Wow. 6.
First and foremost remember how you found these files because this
"invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch and
set it to use the same Outlook data file as its default that you
are currently using as your default. You will need all the
information on how to configure your mail accounts because you
will need to recreate them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with Outlook's
File > Open command to see if they contain anything you think you
are missing. Note that files marked archive.pst will not contain
any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " " "
"
outlook.pst " " " " "

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " "
" " " " "
Outlook.pst " "
" " " " "

OK now what?
Denise


message It does seem that way, although I've never seen such a thing as
a "hidden" folder in Outlook. But I've never seen the default
data file marked "Archive" either, so something odd happened
here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have
enabled searching of hidden files and folders, then search your
hard drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
message Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also
appear in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in
the show names from box, it says Contacts and my current
list shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The next
message has the same 1st sentence followed by "Action could
not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and Contact
folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list, it
says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise

 

[Russ Valentine [MVP-Outlook]]

Just open both files in the same profile.
Copy/Paste or Drag/Drop from one to another.
--
Russ Valentine
[MVP-Outlook]

So how do I get the info from The Archive Folders into the Personal
Folders in Outlook Today? Some data is better than none. Thanks,
Denise

Then I give up. Without any information on how this all got so corrupted,
I'm out of ideas. This will have repaired everything that is reparable.
--
Russ Valentine
[MVP-Outlook]

I'm still unsure what the default file is but what I did was to run
scanpst.exe on Outlook today Personal Folders, Outlook(1).pst. It said
no errors and there is no data. Next I ran it on Archive Folders,
Outlook.pst. Again no errors, but data. then I ran it on Outlook Today
Personal Folders, Personal Folders (1).pst. Again, no errors and no
data.

Neither.
You run it on your default PST file.
--
Russ Valentine
[MVP-Outlook]
Do I run it on New Mail Profile.FAV or on New Mail Profile.sas?

The latter.
--
Russ Valentine
[MVP-Outlook]
I went to Mail Setup, added a new profile and called it "New Mail
Profile". Is that it? When I open Outlook, it asks if I want to use
that file.
I have 2 scanpst.exe files. One is in C:\1386. The other is in
CrogramFiles\Commonfiles\System\Mapi\1033. Which one do I use?
Denise
Don't worry. No data has been lost. We're just drilling down to
your configuration problems.
I need you to do two things:
1. Can you tell me the steps you used to designate the default
Outlook Data File in this new profile and which file it is?
2. Can you find the Inbox Repair Tool (scanpst.exe) and run it on
this file? (make sure Outlook is closed first).
--
Russ Valentine
[MVP-Outlook]
I think I have a black cloud following me around. I did as you
said. Now I have in my Outlook Today a set of Archive Folders
(includes current emails & contacts) and a set of Personal Folders
with the same folders but no data in them. Also, the address book
icon shows Outlook Address Book, Contacts and everything is empty.
How do I transfer the folders from Archive Folders to Personal
Folders? What happened to my address book data (that was most
current)?
Denise
Wow. 6.
First and foremost remember how you found these files because
this "invisible" data has to be in one of them.
Next you're going to create a new Outlook profile from scratch
and set it to use the same Outlook data file as its default that
you are currently using as your default. You will need all the
information on how to configure your mail accounts because you
will need to recreate them when you create the new profile.
Follow the directions here:
http://support.microsoft.com/kb/287072

After you're done, your Outlook Address Book should display your
Contacts Folder correctly. If you think you have any missing
Contact data you can open each of these other files with
Outlook's File > Open command to see if they contain anything you
think you are missing. Note that files marked archive.pst will
not contain any Contacts since Contacts are not archived.
--
Russ Valentine
[MVP-Outlook]
Six files turned up. Here's what the search shows:

archive.pst C:\DocumentsandSettings\DeniseTackett\Desktop\
backup.pst " " "
" "
outlook.pst " " " "
"

archive.pst
C:\DocumentsandSettings\DeniseTackett\LocalSettings\ApplicationData\Microsoft\Outlook
backup.pst " " " " " " "
Outlook.pst " " " " " " "

OK now what?
Denise


message It does seem that way, although I've never seen such a thing as
a "hidden" folder in Outlook. But I've never seen the default
data file marked "Archive" either, so something odd happened
here.
I'm reluctant just to have you create a new profile until we're
sure where all your data is. Try this. Make sure you have
enabled searching of hidden files and folders, then search your
hard drive for *.pst and see what turns up.
--
Russ Valentine
[MVP-Outlook]
OK. I did as you asked and when I re-added the Outlook Address
Book, I wound up with the same dilemna as I had before. I was
sure to exit and restart Outlook as directed. It seems as if
there is a second Contacts folder that I can't see.
Denise
message Still inexplicable since the Outlook Address Book cannot
contain anything that is not in a Contacts Folder.
Just remove and re-add the Outlook Address Book from your
profile to reset your connections. That won't risk losing any
data. Make sure you restart Outlook in between.
Use the instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
--
Russ Valentine
[MVP-Outlook]
What am I supposed to reset my autoarchive folder to? It is
already set for archive.pst.
Some of the names & addresses are different from the Outlook
Address Book and the Contacts Folder. The Contacts folder
doesn't have my distrubution lists in it.
Denise
message It helps a bit. You still did not answer what information
appears in the Outlook Address Book that does not also
appear in one of your Contacts Folders.
Nor what the result of resetting your autoarchive folder
is.
--
Russ Valentine
[MVP-Outlook]
In the list from Contacts that shows when I click the
Address Book icon, I see names, display names, email
addresses, and distribution lists.

When I click on the Address Book icon on the toolbar, in
the show names from box, it says Contacts and my current
list shows. If I click the down arrow then right click on
"Outlook Address book" to get the properties, it says "No
entries in this Address Book" and I get 2 error messages.
One is "Property dialog box could not be displayed. An
attempt was made to open an unsupported property." The
next message has the same 1st sentence followed by "Action
could not be completed."

If I right-click on Contacts for the properties, the
jGeneral tab says: Information: Archive Folders and
Contact folder: Contacts.

If I right-click the Address Book Folder (under Outlook
today), it says the location is Archive Folders. On the
AutoArchive tab, "Do not archive items in this folder" is
checked.

If I right-click the Contacts Folder from the same list,
it says: "Type: Folder containing contact Items, Location
Archive Folders, Description: Contacts Comment".
The Outlook Address Book Tab says: "Show this folder as an
email Address Book. Name of AB: Contacts."

If I go to Tools, Options, Other, AutoArchive, it says it
moves old items to C:...\Microsoft\Outlook\archive.pst.
Isn't that my Archive Folder?
I hope that helps.
Denise

 

[klund]

I'm having somewhat of a similar problem. I keep trying to add a new account
and once I have completed this process i'll go back and check the e-mail
account box (the one that shows all the outlook accounts)and it will be
blank. If I can add a new e-mail account and it shows the process was
successful i cannot access the account because it denies my user name and
password. I know i'm doing it right because I set up my e-mail account
without any problems. It's setting up the second account for my husband that
is giving me a headache.

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with a
more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]

I tried that but when I got as far as Outlook Address Book, nothing showed
up - the list was blank. What now?

Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if I
click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can access
everything. If I try to delete the first Contacts folder, I can't. But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise

 

[Russ Valentine [MVP-Outlook]]

Completely different problem.
State your Outlook version and what you are trying to do more clearly.
--
Russ Valentine
[MVP-Outlook]

I'm having somewhat of a similar problem. I keep trying to add a new
account
and once I have completed this process i'll go back and check the e-mail
account box (the one that shows all the outlook accounts)and it will be
blank. If I can add a new e-mail account and it shows the process was
successful i cannot access the account because it denies my user name and
password. I know i'm doing it right because I set up my e-mail account
without any problems. It's setting up the second account for my husband
that
is giving me a headache.

Your description, if accurate, defies reality. If you have two or more
Contacts Folders listed under your Outlook Address Book, then that dialog
box could not be blank.
Re read what I posted. State your problem more clearly and post back with
a
more accurate description of what you are seeing.
--
Russ Valentine
[MVP-Outlook]

I tried that but when I got as far as Outlook Address Book, nothing
showed
up - the list was blank. What now?
Remove the dud folder here:
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]
Win XP with Office XP, using Outlook for email. I seem to have 2
Contacts folders but only 1 shows up on the folder list. When I try
to
open it, I get a message saying it cannot be displayed because the
folder could not be opened. Then the address book window opens and if
I
click the down arrow next to "Contacts", a second Contacts folder
appears. If I click on that one, no problem, it opens and I can
access
everything. If I try to delete the first Contacts folder, I can't.
But
under the Folders list I see only 1 Contacts folder - the one I can't
open. Can anyone help?
Denise