Adding Contacts folders to the Address

[chrisbukovac]

I've moved to a new laptop. Installation of MSO Small Business '07 went well,
until I got to Outlook. For some reason the option to select Add to Outlook
Address Book isn't available, (washed out). When I click in the box nothing
happens.
I have tried to repair with the software but still no difference. Anyone out
there have an ideas? I have compared everything with old unit and all seems
the same except I cannot select the option above. The result is that I am
unable to click on To: Cc: or Bcc: to retrieve email addresses.

 

[Russ Valentine]

Answered countless times.
Sounds to me as if you transferred your data incorrectly and corrupted your
profile.
So tell us what you did.
You'll probably need to create a new profile and transfer your data
correctly.

 

[Diane Poremsky [MVP]]

If you have Contacts in the Contacts folder but they are not accessible when
you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or
address book. Is the Outlook Address Book present? If it isn't listed, add
it and close and restart Outlook. If it is listed, then remove it and close
then restart Outlook and repeat these steps to add it.

If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.

--
Diane Poremsky [MVP - Outlook]

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