From: (e-mail address removed) (vishal subramaniam (msft))
Subject: RE: office pro will not reinstall on new computer
Newsgroups: microsoft.public.office.setup
(e-mail address removed)
ISSUE:
======
From: "Neil" <
[email protected]>
Subject: Cannot uninstall Office 2003
Date: Mon, 30 Aug 2004 17:43:08 -0700
Newsgroups: microsoft.public.office.setup
Cannot run or uninstall office 2003 - keeps saying that a
service pack was not installed correctly and needs to be
installed. Have tried running both standard SP1 and full
file versions - no luck. How can I remove office from my
system??
RESOLUTION:
================
How to understand the repair feature in Office 2003
View products that this article applies to.
For a Microsoft Office XP version of this article, see 290526.
IN THIS TASK
SUMMARY
Components and Features
Dynamic Run-Time Repair
On-Demand Detect and Repair
SUMMARY
This step-by-step article describes how the repair process in Office 2003
works.
Office 2003 takes full advantage of the self-repairing features that are
offered by the Microsoft Windows Installer. If a resource that you must
have to start an Office program is missing, such as a file or registry key,
the Windows Installer detects the missing resource and repairs the program.
back to the top
Components and Features
The repair process of Windows Installer is composed of two mechanisms:
components and features.
Components The smallest and most fundamental block; a collection of files,
registry keys, and other resources that are all installed or uninstalled as
a unit. One of the resources in a component can be designated as the
keypath for the component. Typically, a file is chosen as the keypath, but
the keypath can also be a registry value.
The keypath represents the following:
The path to the selected component. When a program requests a path to a
component, the Windows Installer returns the path to the keypath resource.
Verification that the component is installed correctly. If the keypath
resource is missing, the Windows Installer treats the whole component as
broken.
Features The specific pieces of a program that you can choose to install.
Features typically represent the functional features of the program.
Essentially, a feature is a grouping of components. When you perform a
custom installation, the items that are listed in the Microsoft Office 2003
Setup: Advanced Customization dialog box are the features for Office and
the various Office programs.
back to the top
Dynamic Run-Time Repair
The Windows Installer enables a dynamic repair of a program in much the
same way that it enables the installation of features on first use. When a
program is started, the Windows Installer verifies that each component is
correctly installed.
As mentioned in the "Components and Features" section of this article, the
existence of the keypath is used to determine if a component is broken or
missing. If the keypath resource is missing, the Windows Installer
automatically reinstalls the component or components that are broken or
missing.
If your source files are accessible, you may see a Windows Installer dialog
box appear briefly during the repair process, and then the program finishes
starting.
For additional information about the Windows Installer, click the following
article number to view the article in the Microsoft Knowledge Base:
310598 Overview of the Windows Installer Technology
back to the top
On-Demand Detect and Repair
To run the Detect and Repair feature in your Office programs, follow these
steps:
Start an Office 2003 program.
On the Help menu, click Detect and Repair.
In the Detect and Repair dialog box, do any of the following:
Click to select the Restore my shortcuts while repairing check box. By
default, this check box is selected. If you select the Restore my shortcuts
while repairing option, Detect and Repair will keep your custom Office
shortcuts. If you do not select this option, Detect and Repair will remove
your custom Office shortcuts.
Click to select the Discard my customized settings and restore default
settings check box. If you select the Discard my customized settings and
restore default settings option, Detect and Repair will set the following
back to the state that they appeared in when you first installed Office:
The Assistant character selection.
Most-recently-used entries on the File menu will be removed.
The size of the program window for all programs.
Menu and toolbar position and any customizations.
The security level for each program.
View settings in the program, such as the Calendar view in Outlook.
You must re-enter your User Name and Initials when you restart your Office
programs.
Click Start.
Click Ignore if the Close Office Programs dialog box displays the following
message (where program is any Office 2003 program that is currently
running):
In order to correctly pick up or restore your settings, the following
programs must be closed:
Microsoft program
After the repair process has completed, click OK to the following message
where edition is the version of Office 2003 that you have installed (for
example, Microsoft Office Professional Edition 2003):
Microsoft Office edition 2003 Setup completed successfully.
LINKS:
======
http://support.microsoft.com/default.aspx?scid=kb;en-us;822238
http://support.microsoft.com/default.aspx?scid=kb;en-us;873125
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
