Cann't Install Office 2003 Service Pack (missing registry)

[Lei]

I cannot install Service Pack 3 to my Office 2003 Pro. I looked up an article
on Microsoft Support (article ID 884298) titled "You cannot install an office
2003 service pack," and tried to follow the instructions to solve the
problem. However, when I went down to step 2, where I am supposed to find a
registry key (download_code subkey), it is not there on my computer. I think
what happened was, I originally had Office 2003 Basic, and I uninstalled it,
cleaned the Office registry keys, and then installed the Office 2003
Professional. Not sure if that was the reason that download_code subkey is
missing from the registry. Without that, I could not go forward with the
instructions to fix the problem. Could someone help please? Thanks a lot!

 

[Eric Ashton]

Could you please provide a verbose log from the failed install for review?
This will help us get to the bottom of it. Here is how to get a verbose log
that you can error here.

1. Please download Sp3 to your local machine from here.
https://www.microsoft.com/downloads...49-3E13-433B-B9D2-5E3C1132F206&displaylang=en

2. Create a folder in the c:\ named Patch. Place
Office2003SP3-KB923618-FullFile-ENU.exe in that folder.

3. goto start, then run. In the run box type "cmd" (without the quotes). hit
enter

4. in the black window that comes up type "cd\" (without the quotes). hit
enter then type "cd patch" (without the quotes). hit enter

5. type "Office2003SP3-KB923618-FullFile-ENU.exe /c /t:c:\patch /q" (without
the quotes). hit enter

6. type "msiexec /p MAINSP3.msp /l*v c:\patch\Log.txt /qb" (without the
quotes). hit enter

7. It will fail or not. Either way please locate the file c:\patch\Log.txt.
Open that log file. If the patch failed, search the log file for “value 3â€.
Post about 10 lines above and below the “value 3†in this forum. That should
give us the answer why it is failing.

Thanks

 

[JustUs]

I have the same problem +. I am unable to change features as well. With that
attempt I get the "verify package .... is a valid Microsoft Windows Installer
package." I also get the message when I try to use setup via the CD. I have a
log for that as well if you would like to view it as well.

Here is the result of the process you suggested for the other user, however,
I could not find "value 3".

=== Verbose logging started: 12/11/2007 15:11:06 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\SYSTEM32\msiexec.exe ===
MSI (c) (E4:A8) [15:11:06:937]: Resetting cached policy values
MSI (c) (E4:A8) [15:11:06:937]: Machine policy value 'Debug' is 0
MSI (c) (E4:A8) [15:11:06:937]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (E4:A8) [15:11:06:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (E4:A8) [15:11:06:937]: Grabbed execution mutex.
MSI (c) (E4:A8) [15:11:07:000]: Cloaking enabled.
MSI (c) (E4:A8) [15:11:07:000]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (E4:A8) [15:11:07:015]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E0:2C) [15:11:07:046]: Grabbed execution mutex.
MSI (s) (E0:64) [15:11:07:046]: Resetting cached policy values
MSI (s) (E0:64) [15:11:07:046]: Machine policy value 'Debug' is 0
MSI (s) (E0:64) [15:11:07:046]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (E0:64) [15:11:07:046]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (E0:64) [15:11:07:062]: End dialog not enabled
MSI (s) (E0:64) [15:11:07:062]: Original package ==>
C:\WINDOWS\Installer\714b8d9.msi
MSI (s) (E0:64) [15:11:07:062]: Package we're running from ==>
C:\WINDOWS\Installer\714b8d9.msi
MSI (s) (E0:64) [15:11:07:125]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (E0:64) [15:11:07:125]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (E0:64) [15:11:07:140]: MSCOREE not loaded loading copy from system32
MSI (s) (E0:64) [15:11:07:156]: Opening existing patch
'C:\WINDOWS\Installer\9f34895.msp'.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 2203 2:
C:\WINDOWS\Installer\9f34895.msp 3: -2147287038
MSI (s) (E0:64) [15:11:07:156]: Couldn't find local patch
'C:\WINDOWS\Installer\9f34895.msp'. Looking for it at its source.
MSI (s) (E0:64) [15:11:07:156]: Resolving Patch source.
MSI (s) (E0:64) [15:11:07:156]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (E0:64) [15:11:07:156]: User policy value 'DisableMedia' is 0
MSI (s) (E0:64) [15:11:07:156]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Looking for sourcelist for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Media is enabled for product.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Trying source
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 2203 2:
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp 3: -2147287037
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 1706 2: -2147483647 3: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Processing net source list.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 1706 2: -2147483647 3: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Processing media source list.
MSI (s) (E0:64) [15:11:08:187]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.msp'
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 1314 2: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:40:765]: Unable to create a temp copy of patch
'MAINSP2ff.msp'.
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 1708
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 2729
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 2729
MSI (s) (E0:64) [15:11:40:765]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (E0:64) [15:11:40:796]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\714b8d9.msi
MSI (c) (E4:A8) [15:11:40:796]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E4:A8) [15:11:40:796]: MainEngineThread is returning 1635
=== Verbose logging stopped: 12/11/2007 15:11:40 ===

 

[Peter Foldes]

Lei

Try the below and see if the Office 2003 SP will install. It worked for most that had registry problems from using some kind of registry cleaner at one point. Post back with result


1st Rename Office subkeys

Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.

1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.

2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select “Reinstall and Repair†and click Next.
7. Select “Detect and Repair errors in my Office installationâ€.
8. Click Install and wait the process to end.

3rd. Install the Updates

 

[JustUs]

I tried your suggestions, but no good for me. When I do the add/remove change
I get an error msg that the package cannot be found.

 

[Eric Ashton]

It looks like the reason you are having this issue is because there are
referrences in the registry to previous cached patches that no longer exist
on the machine.

Rather then trying to recreate the cached patch, or trying to fix the
registry entry, it would be easier to uninstall and reinstall. Below are
steps to do a thorough uninstall/reinstall.

I'd recommend that you download the windows installer clean-up utiliity
KB290301.
http://support.microsoft.com/kb/290301

Install it.
Then run it. (You will find it in the program list)
Find Office 2003 on the list and choose remove.
Reboot.
After the reboot. Find and delete (if present) the following reg keys and
folders.

HKLM\software\microsoft\office
HKLM\software\microsoft\officecustomizewizard
HKCU\software\microsoft\office
HKCU\software\microsoft\officecustomizewizard
c:\msocache (Hidden)
c:\program files\microsoft office
c:\program files\common files\microsoft shared\office11

Reinstall Office.
Then Patch.

 

[JustUs]

Eric -
The Cleanup Utility installs, but there are no entries in the window. I
think is was a previous version that worked, but unable to find it. If
uninstall is successful, will I have to reinstall my addins like Systran and
Avery Labels?

 

[Eric Ashton]

Probably. The addin files may still be there but they won't be loaded.

 

[JustUs]

I have been looking for the installshield entries in Common Files - The
entire folder is gone I have no idea how that happened. Is there a way to
get any of that information back? Also, I am unable to uninstall Office 2003
- probably because the Installshield Information is not there - huh? What to
do now?

 

[Peter Foldes]

It really looks like that you have messed up your Registry with some kind of Registry Cleaning Tool. Can you tell us which one(s) did you use previously

 

[JustUs]

Systweak Advanced System Optimizer.

It really looks like that you have messed up your Registry with some kind of Registry Cleaning Tool. Can you tell us which one(s) did you use previously

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[JustUs]

Page 2
I did a restore and all is now located - however, that did not solve the
problem. BTW - Office 2003 functions just fine, just can't change, update, or
uninstall. All other programs seem to work OK as well. Other software is
installing and uninstalling fine.